Ironclad
Lead Customer Marketing Manager
As our Lead Customer Marketing Manager, you will own our customer marketing from start to finish, turning satisfied customers into enthusiastic advocates and their success stories into business momentum. You will collaborate across teams and show the world how Ironclad changes the game for our customers.
Key Responsibilities
Craft narratives: create compelling content that demonstrates Ironclad's impact across industries and use cases in multiple formats (written, video, events)
Build relationships: identify and nurture key customers that can support marketing activities through case studies, speaking opportunities, etc.
Manage and maintain engagement and advocacy programs, continuously recruiting new customer advocates to help GTM teams meet their business goals.
Manage a library of up-to-date customer success stories and build strategies to scale customer references.
Manage quarterly customer satisfaction surveys to track program impact and continuously improve engagement.
Partner closely with the corporate marketing team—communications, social media, strategy and design—to share our customers’ stories with the world.
Qualifications
7+ years of B2B marketing experience, focused on customer marketing or customer advocacy/engagement.
Killer communication skills—you can talk to anyone and make them feel heard.
Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy.
Proficiency in marketing automation tools and CRM systems.
Ability to manage multiple priorities while maintaining high quality standards.
Benefits at Ironclad
100% health coverage for employees (medical, dental, vision) and 75% coverage for dependents with buy‑up plan options.
Market-leading leave policies, including gender-neutral parental leave and compassionate leave.
Family formation support through Maven for you and your partner.
Paid time off.
Monthly stipends for wellbeing, hybrid work, and cell phone use.
Mental health support through Modern Health, including therapy, coaching, and digital tools.
Home office setup stipend.
Pre‑tax commuter benefits (US employees).
401(k) plan with Fidelity with employer match (US employees).
Regular team events to connect, recharge, and have fun.
Opportunity to help build the company you want to work at.
Base Salary Range: $165,000 – $205,000. The base salary will depend on factors such as proficiency, performance, and location. Your compensation will also include equity awards, health and wellness benefits, and a commitment to career growth.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
#J-18808-Ljbffr
Key Responsibilities
Craft narratives: create compelling content that demonstrates Ironclad's impact across industries and use cases in multiple formats (written, video, events)
Build relationships: identify and nurture key customers that can support marketing activities through case studies, speaking opportunities, etc.
Manage and maintain engagement and advocacy programs, continuously recruiting new customer advocates to help GTM teams meet their business goals.
Manage a library of up-to-date customer success stories and build strategies to scale customer references.
Manage quarterly customer satisfaction surveys to track program impact and continuously improve engagement.
Partner closely with the corporate marketing team—communications, social media, strategy and design—to share our customers’ stories with the world.
Qualifications
7+ years of B2B marketing experience, focused on customer marketing or customer advocacy/engagement.
Killer communication skills—you can talk to anyone and make them feel heard.
Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy.
Proficiency in marketing automation tools and CRM systems.
Ability to manage multiple priorities while maintaining high quality standards.
Benefits at Ironclad
100% health coverage for employees (medical, dental, vision) and 75% coverage for dependents with buy‑up plan options.
Market-leading leave policies, including gender-neutral parental leave and compassionate leave.
Family formation support through Maven for you and your partner.
Paid time off.
Monthly stipends for wellbeing, hybrid work, and cell phone use.
Mental health support through Modern Health, including therapy, coaching, and digital tools.
Home office setup stipend.
Pre‑tax commuter benefits (US employees).
401(k) plan with Fidelity with employer match (US employees).
Regular team events to connect, recharge, and have fun.
Opportunity to help build the company you want to work at.
Base Salary Range: $165,000 – $205,000. The base salary will depend on factors such as proficiency, performance, and location. Your compensation will also include equity awards, health and wellness benefits, and a commitment to career growth.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
#J-18808-Ljbffr