Edwards Nissan
Business Development Representative (Automotive Service Department)
Edwards Nissan, Omaha, Nebraska, us, 68197
Edwards Auto Group in Council Bluffs, IA
is looking for an enthusiastic
Call Center Customer Service representative
to join our growing dealership's service department. You will be responsible for coordinating all incoming requests made via telephone or online, searching for potential service leads, booking appointments for the service department, and acting as a first point of contact for customers.
Previous call center experience is highly preferred
Schedule: M-F 8am-5pm and a rotating Saturday
Compensation: Starting at $19.00 per hour + bonuses + benefits
Responsibilities
Answering incoming phone calls and online inquiries
Logging customer details and comments in our system
Scheduling appointments and following up with any "no show" customers
Maintaining thorough, up-to-date knowledge of our products
Adhering to all company policies and procedures
Maintaining contact with customers to ensure they are happy with our service
Ensuring potential customers are aware of any promotions
Assisting with various other tasks at the dealership
Requirements
Previous call center experience.
Excellent communication skills and high attention to detail
Professional appearance and strong work ethic
Must have at least a high school diploma/GED
Demonstrated superior customer service skills
#J-18808-Ljbffr
is looking for an enthusiastic
Call Center Customer Service representative
to join our growing dealership's service department. You will be responsible for coordinating all incoming requests made via telephone or online, searching for potential service leads, booking appointments for the service department, and acting as a first point of contact for customers.
Previous call center experience is highly preferred
Schedule: M-F 8am-5pm and a rotating Saturday
Compensation: Starting at $19.00 per hour + bonuses + benefits
Responsibilities
Answering incoming phone calls and online inquiries
Logging customer details and comments in our system
Scheduling appointments and following up with any "no show" customers
Maintaining thorough, up-to-date knowledge of our products
Adhering to all company policies and procedures
Maintaining contact with customers to ensure they are happy with our service
Ensuring potential customers are aware of any promotions
Assisting with various other tasks at the dealership
Requirements
Previous call center experience.
Excellent communication skills and high attention to detail
Professional appearance and strong work ethic
Must have at least a high school diploma/GED
Demonstrated superior customer service skills
#J-18808-Ljbffr