Senior Living Communities, LLC
Business Office Manager - Senior Living
Senior Living Communities, LLC, Greenville, South Carolina, us, 29610
Business Office Manager - Senior Living
at
Senior Living Communities, LLC
At
The Gables , we are proud to be recognized as a Great Place to Work®, and we believe that our success begins with one simple principle: People First. We are a luxury senior living company that is driven by compassion, respect, and the dedication to making every interaction meaningful. Our culture fosters growth, teamwork, and a genuine commitment to enriching the lives of our residents and team members. If you're passionate about providing exceptional care in an environment where you’re valued and supported, we invite you to be part of a company that truly puts people at the heart of everything we do. Come join us and be a part of something extraordinary! Now accepting applications for a
Business Office Manager .
The ideal candidate will have experience in a wide variety of business office responsibilities including petty cash reconciliation, aging/collections, invoicing, payroll, and accounts payable. Must have experience providing a high level of customer service and senior living experience is a plus. Must be able to anticipate project needs, discern work priorities, and meet deadlines with little supervision. This position also assists HR with recruitment, orientation, onboarding, and retention. Experience in HR, medical billing and senior living/retirement communities desired.
POSITION SUMMARY This position is the principal point of contact regarding all business matters. It also serves as the principal point of contact with the management company regarding all administrative business aspects of the community, including accounting, budgeting, financial reporting, and accounting support.
ESSENTIAL FUNCTIONS
Responsible for recruiting of candidates to ensure proper coverage in all departments.
Insures forward motion of candidates as they progress through the ATS system.
Communicates with Home Office on a daily/weekly basis regarding recruitment needs for the community.
Calls and pre‑screens applicants to determine qualifications for open positions.
Submits resumes/applications to hiring managers to schedule face‑to‑face interviews.
Oversees pre‑employment screening, including background checks, drug testing, PPD, health screenings, and I-9 documentation.
Handles new employment offer letters.
Creates and maintains all team member files with required information while maintaining confidentiality.
Creates Paylocity accounts for all employees.
Schedules, facilitates, and participates in new employee orientations.
Manages uniform ordering for all employees.
Identifies training needs of Department Head level team members to expand their skill set and knowledge base.
Participates in the Manager on Duty program requiring work at the community for a pre‑determined period over the weekend.
Serves on special projects and assignments outside of the individual community to support other communities or the broader portfolio.
Creates and maintains all resident files with required information while maintaining confidentiality.
Serves as liaison with third‑party vendors; establishes and maintains all vendor files.
Processes and/or oversees accounts receivable by invoicing customers, posting payments of invoices, and tracking non‑routine and miscellaneous services for which team members, residents, or vendors should be billed or credited.
Accounts for all petty cash transactions and reimbursements.
Assists in keeping all departments aligned with budget.
Maintains data related to entrance fee tracking, resident refunds, amortization, and financial assistance.
Maintains office and business supplies inventory and prevents maintenance on office machinery.
Assists the Executive Director with the annual budgeting process as necessary.
Facilitates, participates in, and/or attends all required in‑service training and education programs as scheduled.
Oversees Medicare ancillary charges (x‑ray, lab, and pharmacy) and ensures accuracy of healthcare medical supply charges.
Processes admissions/discharges within Vision (IL only) and maintains resident status change forms throughout the community to ensure accuracy.
Maintains emergency contact information for POAs.
Processes Flex Cash Outs and credits member accounts appropriately.
Submits long‑term care insurance documentation each month.
Is responsible for license renewals for the entire campus (Business Licenses, CCRC, NCF, and CRC).
Other duties as assigned.
COMPETENCIES
Technical Skills
– Individual must demonstrate current and ongoing competence in tasks assigned showing a specialized skill above and beyond the average.
Communication
– Demonstrates an ability to effectively and regularly transfer information to necessary parties to improve work quality and provide supervisor with actionable, accurate data.
Initiative
– Self‑motivated and personally competitive; seeks additional work when capacity allows; brings new ideas and solutions to supervisor on an ongoing basis.
Flexibility
– Quickly adapts to changing conditions, navigates obstacles with ease, aplomb, and professionalism.
Interpersonal Skills
– Solves conflict, listens to others without interrupting, keeps emotions under control, remains open to ideas and tries new things.
Teamwork
– Balances team and individual responsibilities; encourages others and asks for help when needed; exhibits patience and compassion.
Professionalism
– Delivers products on time and with highest quality; assumes responsibility for mistakes; presents themselves in a manner that enhances brand image; understands that no information is truly private and conducts online or social networking activities accordingly.
Ethics
– Treats people with respect, keeps commitments, inspires trust, works ethically and with integrity, upholds the company’s Guiding Principles:
People First, Always.
We Exist to Serve our Members.
We Have a Responsibility to be Full.
PHYSICAL DEMANDS, WORK ENVIRONMENT, AND EXPECTED HOURS OF WORK
Often required to read, write, stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, kneel, crouch, talk and/or hear.
Required to lift or carry weight up to 25 lbs.
May be exposed to minimal to moderate noise.
May be required to work extended periods at a computer terminal.
May encounter difficult situations, including contact with mentally ill and deceased residents.
TRAVEL Local and out of state travel, including overnight stays, may be required from time to time to attend conferences, training, meetings, and professional development programs.
EDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor’s degree and PHR/SHRM‑CP desired.
Two years’ experience in a similar human resources position required.
ATS and payroll experience desired.
Three years administrative and/or bookkeeping experience.
Two years’ experience with Medicare billing strongly preferred.
Proficient in MS Office products, internet, and industry‑specific software programs for marketing, payroll, and accounts payable/receivable.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
Ability to work in a fast‑paced environment and to prioritize, organize, and manage multiple priorities.
Proficient in Microsoft Office suite and the ability to quickly master new software applications.
Strong customer orientation to older adults.
Seniority level Entry level
Employment type Full-time
Job function Administrative
Industries Hospitals and Health Care
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at
Senior Living Communities, LLC
At
The Gables , we are proud to be recognized as a Great Place to Work®, and we believe that our success begins with one simple principle: People First. We are a luxury senior living company that is driven by compassion, respect, and the dedication to making every interaction meaningful. Our culture fosters growth, teamwork, and a genuine commitment to enriching the lives of our residents and team members. If you're passionate about providing exceptional care in an environment where you’re valued and supported, we invite you to be part of a company that truly puts people at the heart of everything we do. Come join us and be a part of something extraordinary! Now accepting applications for a
Business Office Manager .
The ideal candidate will have experience in a wide variety of business office responsibilities including petty cash reconciliation, aging/collections, invoicing, payroll, and accounts payable. Must have experience providing a high level of customer service and senior living experience is a plus. Must be able to anticipate project needs, discern work priorities, and meet deadlines with little supervision. This position also assists HR with recruitment, orientation, onboarding, and retention. Experience in HR, medical billing and senior living/retirement communities desired.
POSITION SUMMARY This position is the principal point of contact regarding all business matters. It also serves as the principal point of contact with the management company regarding all administrative business aspects of the community, including accounting, budgeting, financial reporting, and accounting support.
ESSENTIAL FUNCTIONS
Responsible for recruiting of candidates to ensure proper coverage in all departments.
Insures forward motion of candidates as they progress through the ATS system.
Communicates with Home Office on a daily/weekly basis regarding recruitment needs for the community.
Calls and pre‑screens applicants to determine qualifications for open positions.
Submits resumes/applications to hiring managers to schedule face‑to‑face interviews.
Oversees pre‑employment screening, including background checks, drug testing, PPD, health screenings, and I-9 documentation.
Handles new employment offer letters.
Creates and maintains all team member files with required information while maintaining confidentiality.
Creates Paylocity accounts for all employees.
Schedules, facilitates, and participates in new employee orientations.
Manages uniform ordering for all employees.
Identifies training needs of Department Head level team members to expand their skill set and knowledge base.
Participates in the Manager on Duty program requiring work at the community for a pre‑determined period over the weekend.
Serves on special projects and assignments outside of the individual community to support other communities or the broader portfolio.
Creates and maintains all resident files with required information while maintaining confidentiality.
Serves as liaison with third‑party vendors; establishes and maintains all vendor files.
Processes and/or oversees accounts receivable by invoicing customers, posting payments of invoices, and tracking non‑routine and miscellaneous services for which team members, residents, or vendors should be billed or credited.
Accounts for all petty cash transactions and reimbursements.
Assists in keeping all departments aligned with budget.
Maintains data related to entrance fee tracking, resident refunds, amortization, and financial assistance.
Maintains office and business supplies inventory and prevents maintenance on office machinery.
Assists the Executive Director with the annual budgeting process as necessary.
Facilitates, participates in, and/or attends all required in‑service training and education programs as scheduled.
Oversees Medicare ancillary charges (x‑ray, lab, and pharmacy) and ensures accuracy of healthcare medical supply charges.
Processes admissions/discharges within Vision (IL only) and maintains resident status change forms throughout the community to ensure accuracy.
Maintains emergency contact information for POAs.
Processes Flex Cash Outs and credits member accounts appropriately.
Submits long‑term care insurance documentation each month.
Is responsible for license renewals for the entire campus (Business Licenses, CCRC, NCF, and CRC).
Other duties as assigned.
COMPETENCIES
Technical Skills
– Individual must demonstrate current and ongoing competence in tasks assigned showing a specialized skill above and beyond the average.
Communication
– Demonstrates an ability to effectively and regularly transfer information to necessary parties to improve work quality and provide supervisor with actionable, accurate data.
Initiative
– Self‑motivated and personally competitive; seeks additional work when capacity allows; brings new ideas and solutions to supervisor on an ongoing basis.
Flexibility
– Quickly adapts to changing conditions, navigates obstacles with ease, aplomb, and professionalism.
Interpersonal Skills
– Solves conflict, listens to others without interrupting, keeps emotions under control, remains open to ideas and tries new things.
Teamwork
– Balances team and individual responsibilities; encourages others and asks for help when needed; exhibits patience and compassion.
Professionalism
– Delivers products on time and with highest quality; assumes responsibility for mistakes; presents themselves in a manner that enhances brand image; understands that no information is truly private and conducts online or social networking activities accordingly.
Ethics
– Treats people with respect, keeps commitments, inspires trust, works ethically and with integrity, upholds the company’s Guiding Principles:
People First, Always.
We Exist to Serve our Members.
We Have a Responsibility to be Full.
PHYSICAL DEMANDS, WORK ENVIRONMENT, AND EXPECTED HOURS OF WORK
Often required to read, write, stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, kneel, crouch, talk and/or hear.
Required to lift or carry weight up to 25 lbs.
May be exposed to minimal to moderate noise.
May be required to work extended periods at a computer terminal.
May encounter difficult situations, including contact with mentally ill and deceased residents.
TRAVEL Local and out of state travel, including overnight stays, may be required from time to time to attend conferences, training, meetings, and professional development programs.
EDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor’s degree and PHR/SHRM‑CP desired.
Two years’ experience in a similar human resources position required.
ATS and payroll experience desired.
Three years administrative and/or bookkeeping experience.
Two years’ experience with Medicare billing strongly preferred.
Proficient in MS Office products, internet, and industry‑specific software programs for marketing, payroll, and accounts payable/receivable.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
Ability to work in a fast‑paced environment and to prioritize, organize, and manage multiple priorities.
Proficient in Microsoft Office suite and the ability to quickly master new software applications.
Strong customer orientation to older adults.
Seniority level Entry level
Employment type Full-time
Job function Administrative
Industries Hospitals and Health Care
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