Midwest Family Health
Description
Customer Relations Specialist Reports to Store Manager
Result Statement To support the Midwest Family Health team, with designated duties and responsibilities resulting in proactive approaches as well as engaged and well-trained teams thriving in a culture adherent to company mission, vision and values
Experience Pharmacy, retail sales and/or customer service experience preferred
Other Requirements Valid Driver’s License required, Dependable vehicle
Expectations
Promote and adhere to the mission, vision and values of Midwest Family Health
Honest, loyal and trustworthy
Friendly and energetic personality
Ability to handle multiple tasks within prescribed timeframes efficiently and effectively
Ability to take initiative to fulfill the duties and responsibilities of position
Must be detail-oriented and able to maintain an organized workflow
Must be committed to close follow-up and timely completion of all assigned tasks
Possess advanced computer and data input skills
Skilled in operation of basic office equipment such as copier, fax, and telephone
Skilled in use of Microsoft Office, especially Excel and Word, software
Ability to become skilled in use of Pioneer Rx software
Must be able to communicate and work well with pharmacists, RRTs, RNs, health care professionals, patients, peers and superiors in a cordial and professional manner
Ability to use cash register and 10-key calculator with accuracy and efficiency
Excellent math and verbal skills
Ability to sit and/or stand for long periods of time
Ability to climb stepladders, bend, twist and maneuver in tight spaces
Vision and hearing correctable to normal
Ability to lift up to 40 pounds
Ability to read, write and speak English fluently
Good short and long-term memory
Recognize own limitations and seek assistance when required
Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual
CUSTOMER RELATIONS SPECIALIST - PRIMARY JOB DUTIES AND RESPONSIBILITIES:
Assist customers with the selection of merchandise
Utilize the Point-of-Sale system to process customer purchases and payments
Assist with the receiving, restocking, ordering and facing of merchandise
Assist with marketing and publicity activities
Answer phone calls
Prescription deliveries to customers within the city limits
Housekeeping duties, including dusting, sweeping/mopping, rotated restroom cleaning etc.
Any additional duties as assigned by the Store Manager or Pharmacist in Charge (PIC)
PHARMACY TECHNICIAN (POTENTIAL CAREER TRACK):
Answer telephone and handle questions that do not require a pharmacist’s expertise or judgment
Receive written prescriptions or telephone refill requests
OTHER:
Use of personal vehicle is occasionally required – mileage to be reimbursed at federal rate
Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual
Perform other tasks and duties as assigned to assist in the smooth, efficient operation of the store
#J-18808-Ljbffr
Customer Relations Specialist Reports to Store Manager
Result Statement To support the Midwest Family Health team, with designated duties and responsibilities resulting in proactive approaches as well as engaged and well-trained teams thriving in a culture adherent to company mission, vision and values
Experience Pharmacy, retail sales and/or customer service experience preferred
Other Requirements Valid Driver’s License required, Dependable vehicle
Expectations
Promote and adhere to the mission, vision and values of Midwest Family Health
Honest, loyal and trustworthy
Friendly and energetic personality
Ability to handle multiple tasks within prescribed timeframes efficiently and effectively
Ability to take initiative to fulfill the duties and responsibilities of position
Must be detail-oriented and able to maintain an organized workflow
Must be committed to close follow-up and timely completion of all assigned tasks
Possess advanced computer and data input skills
Skilled in operation of basic office equipment such as copier, fax, and telephone
Skilled in use of Microsoft Office, especially Excel and Word, software
Ability to become skilled in use of Pioneer Rx software
Must be able to communicate and work well with pharmacists, RRTs, RNs, health care professionals, patients, peers and superiors in a cordial and professional manner
Ability to use cash register and 10-key calculator with accuracy and efficiency
Excellent math and verbal skills
Ability to sit and/or stand for long periods of time
Ability to climb stepladders, bend, twist and maneuver in tight spaces
Vision and hearing correctable to normal
Ability to lift up to 40 pounds
Ability to read, write and speak English fluently
Good short and long-term memory
Recognize own limitations and seek assistance when required
Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual
CUSTOMER RELATIONS SPECIALIST - PRIMARY JOB DUTIES AND RESPONSIBILITIES:
Assist customers with the selection of merchandise
Utilize the Point-of-Sale system to process customer purchases and payments
Assist with the receiving, restocking, ordering and facing of merchandise
Assist with marketing and publicity activities
Answer phone calls
Prescription deliveries to customers within the city limits
Housekeeping duties, including dusting, sweeping/mopping, rotated restroom cleaning etc.
Any additional duties as assigned by the Store Manager or Pharmacist in Charge (PIC)
PHARMACY TECHNICIAN (POTENTIAL CAREER TRACK):
Answer telephone and handle questions that do not require a pharmacist’s expertise or judgment
Receive written prescriptions or telephone refill requests
OTHER:
Use of personal vehicle is occasionally required – mileage to be reimbursed at federal rate
Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual
Perform other tasks and duties as assigned to assist in the smooth, efficient operation of the store
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