Avondale Dealerships
Service Advisor Trainee-Mercedes-Benz Grapevine
Avondale Dealerships, Grapevine, Texas, us, 76099
Service Experience Associate - Mercedes-Benz Grapevine
Join to apply for the
Service Experience Associate
- Mercedes-Benz Grapevine role at
Avondale Dealerships . For 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes
Avondale
Mercedes-Benz Grapevine
a truly special place! EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY! Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024) Dental Vision FREE Company Paid Life Insurance FREE Employee Assistance Program Support for all employees 401K Retirement Plan Paid Holidays/Vacation/Paid Time Off Our Service Experience Associates assist with service department processes to ensure an elevated client experience. The SEA will be trained to complete necessary tasks involved throughout the service experience to ultimately improve overall communication and experience for our clients. Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg. Service Drive Process
Assist ASM with daily activities to ensure expedited client updates Understands and utilizes current and future systems (CDK, SDL, Text to Drive, Voile etc.) Assist ASM by notifying clients when repairs are completed, and vehicle is ready for delivery Assist with Service Drive Traffic Assist ASM Team with greeting and starting Repair Order Review, send, and schedule Express Pay Review of next day appointments to provide an elevated experience at time of appointment Claims Management
Process and submit extended warranty claims Process and submit tire and wheel contract claims Process and submit additional third-party coverage claims (Windshield, Dent, etc.) Outbound Strategies
Outbound Special-Order Parts communication Outbound Campaign/Recall communication Outbound CSI follow ups Further Development
Lateral Support Training in other service operations Internal Assistant Service Manager Warranty and Booking Loan Car Process Education and/or Experience
High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience. Certificates, Licenses, Registrations
Operator's Driver's License (must be insurable) Physical Demands
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Seniority level
Entry level Employment type
Contract Job function
Other Industries
Retail
#J-18808-Ljbffr
Join to apply for the
Service Experience Associate
- Mercedes-Benz Grapevine role at
Avondale Dealerships . For 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes
Avondale
Mercedes-Benz Grapevine
a truly special place! EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY! Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024) Dental Vision FREE Company Paid Life Insurance FREE Employee Assistance Program Support for all employees 401K Retirement Plan Paid Holidays/Vacation/Paid Time Off Our Service Experience Associates assist with service department processes to ensure an elevated client experience. The SEA will be trained to complete necessary tasks involved throughout the service experience to ultimately improve overall communication and experience for our clients. Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg. Service Drive Process
Assist ASM with daily activities to ensure expedited client updates Understands and utilizes current and future systems (CDK, SDL, Text to Drive, Voile etc.) Assist ASM by notifying clients when repairs are completed, and vehicle is ready for delivery Assist with Service Drive Traffic Assist ASM Team with greeting and starting Repair Order Review, send, and schedule Express Pay Review of next day appointments to provide an elevated experience at time of appointment Claims Management
Process and submit extended warranty claims Process and submit tire and wheel contract claims Process and submit additional third-party coverage claims (Windshield, Dent, etc.) Outbound Strategies
Outbound Special-Order Parts communication Outbound Campaign/Recall communication Outbound CSI follow ups Further Development
Lateral Support Training in other service operations Internal Assistant Service Manager Warranty and Booking Loan Car Process Education and/or Experience
High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience. Certificates, Licenses, Registrations
Operator's Driver's License (must be insurable) Physical Demands
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Seniority level
Entry level Employment type
Contract Job function
Other Industries
Retail
#J-18808-Ljbffr