Flex
Senior Manager, Strategy & Operations (Consumer Protection Team)
Flex, New York, New York, us, 10261
Senior Manager, Strategy & Operations (Consumer Protection Team)
New York, New York, United States Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2025 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. The Flex Consumer Protection Team is seeking a highly strategic and analytical person to ensure that we deliver an excellent experience across all touchpoints of the customer journey. Working closely with Strategy & Operations, Analytics, Data Science, and customer-impacting departments such as Product and Customer Success, this role will identify and quantify customer experience insights and pain points, collaborate on developing solutions, and build the system by which we optimize the product and service quality we provide to our users in the future. As a Senior Manager, Strategy & Operations (CPT) you’ll partner directly with the Director of the Consumer Protection Team to drive some of our highest-impact projects. This is an exceptional opportunity for a gritty, entrepreneurial problem-solver able to toggle between strategy and execution. What you’ll do
Partner with your team leader (Director of the Consumer Protection Team) to set strategy and translate it into tangible near-term goals and frameworks that ensure tight execution. Identify the most important customer pain points for the business to solve, using your business knowledge and analytical skills to isolate the signal from the noise. Work with Product Managers and other functional leads to ensure we are effectively prioritizing customer experience priorities across the business. Collaborate with Analytics and Data Science to iterate quickly on new hypotheses, and build the longer-term infrastructure we need wherever key insights are found. Manage a diverse portfolio of projects, adapting rapidly to shifting priorities. Distill progress into executive-level reports, facilitating reviews to ensure the right strategic conversations are had. Communicate effectively with senior stakeholders, navigating complex problem sets with agility. Operate at top-decile levels of speed and productivity, dealing constructively with pressure and debate. The ideal candidate must have a passion for customer impact, robust analytical toolkit, strong collaboration skills, and the tenacity to solve problems and drive prioritization through uncertainty. Ideally 5+ years of relevant work experience and direct work with a high-growth tech/fintech company preferred. We offer many employee benefits, including competitive pay, 100% company-paid medical, dental, and vision, 401(k) + company equity, unlimited paid time off + 13 company paid holidays, parental leave, and more. Flex is an equal opportunity workplace and welcomes applicants from diverse backgrounds. We are committed to providing equal employment opportunities to qualified people with disabilities and have a goal of having at least 7% of our workers as people with disabilities.
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New York, New York, United States Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2025 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. The Flex Consumer Protection Team is seeking a highly strategic and analytical person to ensure that we deliver an excellent experience across all touchpoints of the customer journey. Working closely with Strategy & Operations, Analytics, Data Science, and customer-impacting departments such as Product and Customer Success, this role will identify and quantify customer experience insights and pain points, collaborate on developing solutions, and build the system by which we optimize the product and service quality we provide to our users in the future. As a Senior Manager, Strategy & Operations (CPT) you’ll partner directly with the Director of the Consumer Protection Team to drive some of our highest-impact projects. This is an exceptional opportunity for a gritty, entrepreneurial problem-solver able to toggle between strategy and execution. What you’ll do
Partner with your team leader (Director of the Consumer Protection Team) to set strategy and translate it into tangible near-term goals and frameworks that ensure tight execution. Identify the most important customer pain points for the business to solve, using your business knowledge and analytical skills to isolate the signal from the noise. Work with Product Managers and other functional leads to ensure we are effectively prioritizing customer experience priorities across the business. Collaborate with Analytics and Data Science to iterate quickly on new hypotheses, and build the longer-term infrastructure we need wherever key insights are found. Manage a diverse portfolio of projects, adapting rapidly to shifting priorities. Distill progress into executive-level reports, facilitating reviews to ensure the right strategic conversations are had. Communicate effectively with senior stakeholders, navigating complex problem sets with agility. Operate at top-decile levels of speed and productivity, dealing constructively with pressure and debate. The ideal candidate must have a passion for customer impact, robust analytical toolkit, strong collaboration skills, and the tenacity to solve problems and drive prioritization through uncertainty. Ideally 5+ years of relevant work experience and direct work with a high-growth tech/fintech company preferred. We offer many employee benefits, including competitive pay, 100% company-paid medical, dental, and vision, 401(k) + company equity, unlimited paid time off + 13 company paid holidays, parental leave, and more. Flex is an equal opportunity workplace and welcomes applicants from diverse backgrounds. We are committed to providing equal employment opportunities to qualified people with disabilities and have a goal of having at least 7% of our workers as people with disabilities.
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