Adaptec Solutions
Field Operations Regional Manager - Mid Central Region Territory
Adaptec Solutions, Des Moines, Iowa, United States, 50319
Field Operations Regional Manager - Mid Central Region Territory
Base pay range:
$125,000.00/yr – $140,000.00/yr
Location:
Candidates must be located in or near Des Moines, IA; Wichita, KS; Minneapolis, MN; Oklahoma City, OK; Lincoln, NE or Kansas City, MO.
Territory:
SD, IA, KS, MN, MO, ND, NE, OK
Employment Type:
Full time
Travel:
Up to 75% travel, mainly within home territory; occasional travel outside the territory to company HQ.
Manages Others:
8‑10 reports based in the territory.
Education:
Two‑year technical degree in Automation Maintenance, Electrical Technology, or Mechanical Technology preferred. High School Diploma/GED required.
Experience:
Minimum five years in material‑handling system service (conveyors, hoists, cranes, palletizers, robotics, or related automated equipment); at least two years leading technical teams.
About This Opportunity Reporting to the Director of Field Operations, you will be the operational backbone of your assigned territory. You will shape the customer experience, develop technicians, and provide hands‑on technical support. The role is 70 % leadership, 30 % field service.
You must be based within the region and will be accountable for service execution, technician performance, safety culture, and customer satisfaction.
Direct management of Field Operations Technicians will be combined with cross‑functional collaboration with Field Operations leadership, Strategic Accounts, and National Accounts to keep a pulse on work, projects, escalations, and opportunities. Collaboration with other Regional Managers ensures optimal resource utilization.
Your focus areas include:
Leading the operational execution of field service within your region
Building and sustaining a world‑class customer experience
Coaching and developing technicians, including identifying training needs
Providing hands‑on technical leadership at key customer sites
Driving a culture of safety and accountability across your team
What You’ll Do Leadership & Team Management
Lead day‑to‑day field operations within your territory, ensuring high‑quality and timely service execution.
Coach, mentor, and support the development of Field Operations Technicians, including performance management and skills development.
Partner with HR and the Training team to continually strengthen technician onboarding, upskilling, and curriculum effectiveness.
Participate in interviewing and selecting candidates for open technician roles.
Manage timecards, PTO approvals, and scheduling to maintain continuous customer coverage and team utilization goals.
Technical Leadership
Serve as the technical escalation point for your region, providing hands‑on troubleshooting and diagnostics.
Assist new or developing technicians at customer sites to build confidence and reinforce best practices.
Ensure technicians have the tools, resources, and training needed to execute work safely and effectively.
Customer Experience & Territory Management
Maintain visibility into all active service activities in your territory, ensuring rapid response and proactive communication.
Act as a primary liaison for customer meetings, escalations, site visits, inspections, and service reviews.
Support administrative staff with accurate details needed for quotes related to training, repairs, inspections, and PM services.
Collaborate with other Regional Managers to share technicians and resources across territories as workload shifts.
Safety Leadership
Drive a safety‑first culture by leading safety meetings, delivering toolbox talks, and submitting weekly Safety Observation Reports (SORs).
Ensure all technicians remain compliant with customer‑specific safety requirements and internal protocols.
Operational Excellence
Maintain team utilization above 85 % while balancing customer expectations and technician workload.
Monitor field performance metrics, customer feedback, and service trends to identify improvement opportunities.
Ensure accurate documentation, reporting, and communication across all service activities.
What You Bring Requirements
Minimum five years of related industrial field service experience (electro‑mechanical, electrical, or automation troubleshooting and repair).
Two‑year technical degree in Automation Maintenance, Electrical Technology, or Mechanical Technology preferred; High School Diploma/GED required.
At least two years of leading technical teams.
Strong background in training or developing technical employees.
Experience with material‑handling systems: conveyors, hoists, cranes, palletizers, robotics, or related automated equipment.
Field‑based experience encouraged.
Skills & Characteristics
Strong understanding of field service operations, customer requirements, and technician development needs.
Proficiency in Microsoft Office and experience using ERP systems and standard reporting tools.
Deep technical knowledge of material‑handling equipment, preventive maintenance, OSHA requirements, and troubleshooting best practices.
Able to read and interpret schematics, drawings, specs, and work instructions.
Excellent communication skills with ability to support, challenge, and coach diverse teams.
Strong analytical, decision‑making, conflict‑resolution, and problem‑solving skills.
Highly organized with the ability to manage multiple priorities in a fast‑moving field environment.
Detail oriented and committed to maintaining accurate documentation and training records.
Benefits Medical insurance; Vision insurance; 401(k); Disability insurance; Tuition assistance.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management, Administrative, and Training
Industries Industrial Machinery Manufacturing and Manufacturing
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$125,000.00/yr – $140,000.00/yr
Location:
Candidates must be located in or near Des Moines, IA; Wichita, KS; Minneapolis, MN; Oklahoma City, OK; Lincoln, NE or Kansas City, MO.
Territory:
SD, IA, KS, MN, MO, ND, NE, OK
Employment Type:
Full time
Travel:
Up to 75% travel, mainly within home territory; occasional travel outside the territory to company HQ.
Manages Others:
8‑10 reports based in the territory.
Education:
Two‑year technical degree in Automation Maintenance, Electrical Technology, or Mechanical Technology preferred. High School Diploma/GED required.
Experience:
Minimum five years in material‑handling system service (conveyors, hoists, cranes, palletizers, robotics, or related automated equipment); at least two years leading technical teams.
About This Opportunity Reporting to the Director of Field Operations, you will be the operational backbone of your assigned territory. You will shape the customer experience, develop technicians, and provide hands‑on technical support. The role is 70 % leadership, 30 % field service.
You must be based within the region and will be accountable for service execution, technician performance, safety culture, and customer satisfaction.
Direct management of Field Operations Technicians will be combined with cross‑functional collaboration with Field Operations leadership, Strategic Accounts, and National Accounts to keep a pulse on work, projects, escalations, and opportunities. Collaboration with other Regional Managers ensures optimal resource utilization.
Your focus areas include:
Leading the operational execution of field service within your region
Building and sustaining a world‑class customer experience
Coaching and developing technicians, including identifying training needs
Providing hands‑on technical leadership at key customer sites
Driving a culture of safety and accountability across your team
What You’ll Do Leadership & Team Management
Lead day‑to‑day field operations within your territory, ensuring high‑quality and timely service execution.
Coach, mentor, and support the development of Field Operations Technicians, including performance management and skills development.
Partner with HR and the Training team to continually strengthen technician onboarding, upskilling, and curriculum effectiveness.
Participate in interviewing and selecting candidates for open technician roles.
Manage timecards, PTO approvals, and scheduling to maintain continuous customer coverage and team utilization goals.
Technical Leadership
Serve as the technical escalation point for your region, providing hands‑on troubleshooting and diagnostics.
Assist new or developing technicians at customer sites to build confidence and reinforce best practices.
Ensure technicians have the tools, resources, and training needed to execute work safely and effectively.
Customer Experience & Territory Management
Maintain visibility into all active service activities in your territory, ensuring rapid response and proactive communication.
Act as a primary liaison for customer meetings, escalations, site visits, inspections, and service reviews.
Support administrative staff with accurate details needed for quotes related to training, repairs, inspections, and PM services.
Collaborate with other Regional Managers to share technicians and resources across territories as workload shifts.
Safety Leadership
Drive a safety‑first culture by leading safety meetings, delivering toolbox talks, and submitting weekly Safety Observation Reports (SORs).
Ensure all technicians remain compliant with customer‑specific safety requirements and internal protocols.
Operational Excellence
Maintain team utilization above 85 % while balancing customer expectations and technician workload.
Monitor field performance metrics, customer feedback, and service trends to identify improvement opportunities.
Ensure accurate documentation, reporting, and communication across all service activities.
What You Bring Requirements
Minimum five years of related industrial field service experience (electro‑mechanical, electrical, or automation troubleshooting and repair).
Two‑year technical degree in Automation Maintenance, Electrical Technology, or Mechanical Technology preferred; High School Diploma/GED required.
At least two years of leading technical teams.
Strong background in training or developing technical employees.
Experience with material‑handling systems: conveyors, hoists, cranes, palletizers, robotics, or related automated equipment.
Field‑based experience encouraged.
Skills & Characteristics
Strong understanding of field service operations, customer requirements, and technician development needs.
Proficiency in Microsoft Office and experience using ERP systems and standard reporting tools.
Deep technical knowledge of material‑handling equipment, preventive maintenance, OSHA requirements, and troubleshooting best practices.
Able to read and interpret schematics, drawings, specs, and work instructions.
Excellent communication skills with ability to support, challenge, and coach diverse teams.
Strong analytical, decision‑making, conflict‑resolution, and problem‑solving skills.
Highly organized with the ability to manage multiple priorities in a fast‑moving field environment.
Detail oriented and committed to maintaining accurate documentation and training records.
Benefits Medical insurance; Vision insurance; 401(k); Disability insurance; Tuition assistance.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management, Administrative, and Training
Industries Industrial Machinery Manufacturing and Manufacturing
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