Rosen Nissan Madison
Overview
Join to apply for the
Service Advisor
role at
Rosen Nissan Madison . Job summary and responsibilities involve greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. Responsibilities
Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend maintenance based on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and update customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers Qualifications
Proven record of achieving exceptional customer satisfaction Past experience as a service advisor, assistant lane manager or service consultant Very energetic personality A desire for a long-term career with a growing organization Personal and professional integrity Computer skills and willingness to learn new programs Benefits
Competitive Pay Medical, Vision, Dental 401(K) Retirement Plan Group Life Insurance Flexible Spending Account Paid Vacation Employee Discounts Rosen Automotive Group is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Join to apply for the
Service Advisor
role at
Rosen Nissan Madison . Job summary and responsibilities involve greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. Responsibilities
Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend maintenance based on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and update customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers Qualifications
Proven record of achieving exceptional customer satisfaction Past experience as a service advisor, assistant lane manager or service consultant Very energetic personality A desire for a long-term career with a growing organization Personal and professional integrity Computer skills and willingness to learn new programs Benefits
Competitive Pay Medical, Vision, Dental 401(K) Retirement Plan Group Life Insurance Flexible Spending Account Paid Vacation Employee Discounts Rosen Automotive Group is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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