Preston Automotive Group
Experienced Automotive Service Advisor
Preston Automotive Group, Millsboro, Delaware, United States, 19966
Description
As a Service Advisor with the Preston Automotive Group , you’ll be working in our service department to provide a superior customer experience to all of our guests. This position acts as the go‑between for technicians and customers. The dealership and customer will look to you to explain the technician’s recommendations and suggest necessary maintenance and repair needs to keep the vehicle safe. You are empowered to take care of the customer and have an active role in the service lane.
What To Expect In This Role
Review your appointments – some may be set by a BDC representative or dealership website.
Greet and focus on customers when they arrive.
Perform a vehicle walk‑around and inspect every vehicle.
Provide an estimate of the length of time the service visit will take.
Follow up with customers on the status of their vehicle via their preferred communication platform.
Advise customer of recommended maintenance or repair work needed to keep their vehicle safe.
Communicate frequently with technicians and parts associates.
Become an expert on product knowledge to assist with customer questions.
Meet or exceed targeted sales goals.
Follow up with customers post‑visit to ensure expectations were met.
Requirements
Prior experience as an automotive service advisor is strongly preferred.
Ability to provide an exceptional customer experience.
Drive to achieve personal goals.
Attention to detail.
Communication and organizational skills.
Constant follow up before and after the service visit.
Valid driver’s license and an acceptable, safe driving record.
High school diploma or equivalent.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industry Motor Vehicle Manufacturing
Location Millsboro, DE
Salary $50,000.00 - $100,000.00
Application Notice Referrals increase your chances of interviewing at Preston Automotive Group by 2x.
#J-18808-Ljbffr
What To Expect In This Role
Review your appointments – some may be set by a BDC representative or dealership website.
Greet and focus on customers when they arrive.
Perform a vehicle walk‑around and inspect every vehicle.
Provide an estimate of the length of time the service visit will take.
Follow up with customers on the status of their vehicle via their preferred communication platform.
Advise customer of recommended maintenance or repair work needed to keep their vehicle safe.
Communicate frequently with technicians and parts associates.
Become an expert on product knowledge to assist with customer questions.
Meet or exceed targeted sales goals.
Follow up with customers post‑visit to ensure expectations were met.
Requirements
Prior experience as an automotive service advisor is strongly preferred.
Ability to provide an exceptional customer experience.
Drive to achieve personal goals.
Attention to detail.
Communication and organizational skills.
Constant follow up before and after the service visit.
Valid driver’s license and an acceptable, safe driving record.
High school diploma or equivalent.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industry Motor Vehicle Manufacturing
Location Millsboro, DE
Salary $50,000.00 - $100,000.00
Application Notice Referrals increase your chances of interviewing at Preston Automotive Group by 2x.
#J-18808-Ljbffr