Willow Bridge Property Company
Part- Time Resident Services Coordinator
Willow Bridge Property Company, Houston, Texas, United States, 77246
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Part- Time Resident Services Coordinator
role at
Willow Bridge Property Company .
Overview Founded in 1965 by Mack Pogue as Lincoln Property Company, Willow Bridge Property Company is one of the United States’ most respected full-service residential property companies, operating a portfolio in 75 markets. Headquartered in Dallas, Texas, we employ over 5,500 team members, have built over 200,000 apartments and manage 220,000 units for our clients.
We create places people want to call home — starting with you. With decades of proven success, we are a national leader in residential property management and development, active in 29 states and managing more than 230,000 apartment homes across the U.S.
At Willow Bridge, our purpose drives everything we do. Whether you’re launching your career or looking to take the next step, we’re here to support your growth with intention, flexibility, and real opportunities to make an impact.
We’re hiring for a Resident Services Coordinator — someone who brings fresh thinking, follows through, and knows how to bring people together to get results. If you believe in showing up with integrity, working collaboratively, and driving positive change, you’ll feel right at home. Let’s grow together at Willow Bridge.
Responsibilities
Assist with the resident move-in/move-out process in a multi-family residential community.
Provide heavy customer service interaction and effectively schedule maintenance work, including vendors and contractors, ensuring all service requests and work orders are completed on time.
Work efficiently and communicate clearly to deliver on our mission of providing exemplary service.
Manage the Resident Services Office.
Greet guests and residents, assess their needs, and answer questions about the community.
Offer personalized service, including assistance with transportation, deliveries, and restaurant reservations.
Respond to in-person, phone, and email inquiries, including community information, appointments, and after-hours maintenance requests.
Provide local area knowledge and recommend activities, businesses, and services.
Deliver excellent customer service and assist all clients in a positive and friendly manner.
Qualifications
1-2 years’ experience in residential property management or customer service preferred.
Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office (Word, Excel), and other software applications preferred (e.g., Yardi, Payscan).
Effective communication and interaction with customers, vendors, management, and co-workers; ability to give and receive work direction.
Strong service and interpersonal skills.
Ability to work in a fast-paced environment, multitask, prioritize, and complete assigned duties to achieve operational objectives.
Positive and professional demeanor in all interactions, under all circumstances.
Valid driver’s license and availability to operate a motor vehicle.
Availability to work a flexible schedule, including weekends, off-hours, and emergencies.
Knowledge of OSHA laws and regulations.
Ability to travel to regional locations for work, training, meetings, and related activities.
May require use of personal/company vehicle or electrical cart.
Must fulfill performance standards and comply with company policies, rules, and procedures.
Benefits Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision, and 401(k), and opportunities for career development and advancement.
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Part- Time Resident Services Coordinator
role at
Willow Bridge Property Company .
Overview Founded in 1965 by Mack Pogue as Lincoln Property Company, Willow Bridge Property Company is one of the United States’ most respected full-service residential property companies, operating a portfolio in 75 markets. Headquartered in Dallas, Texas, we employ over 5,500 team members, have built over 200,000 apartments and manage 220,000 units for our clients.
We create places people want to call home — starting with you. With decades of proven success, we are a national leader in residential property management and development, active in 29 states and managing more than 230,000 apartment homes across the U.S.
At Willow Bridge, our purpose drives everything we do. Whether you’re launching your career or looking to take the next step, we’re here to support your growth with intention, flexibility, and real opportunities to make an impact.
We’re hiring for a Resident Services Coordinator — someone who brings fresh thinking, follows through, and knows how to bring people together to get results. If you believe in showing up with integrity, working collaboratively, and driving positive change, you’ll feel right at home. Let’s grow together at Willow Bridge.
Responsibilities
Assist with the resident move-in/move-out process in a multi-family residential community.
Provide heavy customer service interaction and effectively schedule maintenance work, including vendors and contractors, ensuring all service requests and work orders are completed on time.
Work efficiently and communicate clearly to deliver on our mission of providing exemplary service.
Manage the Resident Services Office.
Greet guests and residents, assess their needs, and answer questions about the community.
Offer personalized service, including assistance with transportation, deliveries, and restaurant reservations.
Respond to in-person, phone, and email inquiries, including community information, appointments, and after-hours maintenance requests.
Provide local area knowledge and recommend activities, businesses, and services.
Deliver excellent customer service and assist all clients in a positive and friendly manner.
Qualifications
1-2 years’ experience in residential property management or customer service preferred.
Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office (Word, Excel), and other software applications preferred (e.g., Yardi, Payscan).
Effective communication and interaction with customers, vendors, management, and co-workers; ability to give and receive work direction.
Strong service and interpersonal skills.
Ability to work in a fast-paced environment, multitask, prioritize, and complete assigned duties to achieve operational objectives.
Positive and professional demeanor in all interactions, under all circumstances.
Valid driver’s license and availability to operate a motor vehicle.
Availability to work a flexible schedule, including weekends, off-hours, and emergencies.
Knowledge of OSHA laws and regulations.
Ability to travel to regional locations for work, training, meetings, and related activities.
May require use of personal/company vehicle or electrical cart.
Must fulfill performance standards and comply with company policies, rules, and procedures.
Benefits Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision, and 401(k), and opportunities for career development and advancement.
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