Ritchie Bros.
Join to apply for the
Customer Asset Management Specialist
role at
Ritchie Bros.
Get AI-powered advice on this job and more exclusive features.
About Us IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
Job Description RB Global, Inc is seeking an Inventory Specialist to join our team! This role will report either to our office in Clinton, ME or Monrovia CA!
The Inventory Specialist addresses all customer inquiries under the direction of the Office Supervisor, including all clerical duties needed in the office, and maintain clear proactive processes during the life cycle of a Financial, Fleet, or Rental Sourced vehicle. Role will focus on cycle time reduction and effective internal communication of next step items needed to process a vehicle for sale.
Responsibilities
Provide a variety of customer support services through email, mail, telephone, and direct personal contact
Responsible for review of asset situation and recommend next steps
Accountable for informing & and monitoring the customers SLA Terms & Conditions to operations
mediate complex logistics issues, requiring the ability to communicate clearly and directly
Coordinate with other departments to ensure customer satisfaction
Process orders and assignments
Enter data into computer systems
Reference pricing and delivery information
Perform computer processing assignments
Respond to customer questions, complaints, and requests
Set up new records and maintain existing records
Process all necessary title paperwork in preparation for auction day
Other duties as assigned to meet business needs
Qualifications
Ability to analyze statistical and performance data, develop management summary reports, and proactively develop action plans
Extremely detail-oriented, organized, methodical, quality-conscious, and customer-centric, with a reputation for superb follow-through
Ability to learn quickly and work in a fast-paced environment
Excellent oral and written communication skills
Ability to listen & empathize with the customer, working with them to try to resolve any issues
Ability to work independently and within a team environment
Ability to work within project timelines, establish priorities, and meet milestones and deliverables
Must be innovative, results/detail-oriented, and a team player
Demonstrates a high level of integrity and ethics; makes sound decisions in a dynamic and fast-paced business environment
Education And Preferred Skills
High School diploma or equivalent experience required
1-2 years of customer service or related experience preferred
Experience with Microsoft Office, strong Excel skills required
Experience with Five9 and Salesforce is a plus.
Seniority level
Entry level
Employment type
Full-time
Job function
Finance and Sales
Industries
Construction, Machinery Manufacturing, and Truck Transportation
Referrals increase your chances of interviewing at Ritchie Bros. by 2x
Get notified about new Asset Management Specialist jobs in
Clinton, ME .
#J-18808-Ljbffr
Customer Asset Management Specialist
role at
Ritchie Bros.
Get AI-powered advice on this job and more exclusive features.
About Us IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
Job Description RB Global, Inc is seeking an Inventory Specialist to join our team! This role will report either to our office in Clinton, ME or Monrovia CA!
The Inventory Specialist addresses all customer inquiries under the direction of the Office Supervisor, including all clerical duties needed in the office, and maintain clear proactive processes during the life cycle of a Financial, Fleet, or Rental Sourced vehicle. Role will focus on cycle time reduction and effective internal communication of next step items needed to process a vehicle for sale.
Responsibilities
Provide a variety of customer support services through email, mail, telephone, and direct personal contact
Responsible for review of asset situation and recommend next steps
Accountable for informing & and monitoring the customers SLA Terms & Conditions to operations
mediate complex logistics issues, requiring the ability to communicate clearly and directly
Coordinate with other departments to ensure customer satisfaction
Process orders and assignments
Enter data into computer systems
Reference pricing and delivery information
Perform computer processing assignments
Respond to customer questions, complaints, and requests
Set up new records and maintain existing records
Process all necessary title paperwork in preparation for auction day
Other duties as assigned to meet business needs
Qualifications
Ability to analyze statistical and performance data, develop management summary reports, and proactively develop action plans
Extremely detail-oriented, organized, methodical, quality-conscious, and customer-centric, with a reputation for superb follow-through
Ability to learn quickly and work in a fast-paced environment
Excellent oral and written communication skills
Ability to listen & empathize with the customer, working with them to try to resolve any issues
Ability to work independently and within a team environment
Ability to work within project timelines, establish priorities, and meet milestones and deliverables
Must be innovative, results/detail-oriented, and a team player
Demonstrates a high level of integrity and ethics; makes sound decisions in a dynamic and fast-paced business environment
Education And Preferred Skills
High School diploma or equivalent experience required
1-2 years of customer service or related experience preferred
Experience with Microsoft Office, strong Excel skills required
Experience with Five9 and Salesforce is a plus.
Seniority level
Entry level
Employment type
Full-time
Job function
Finance and Sales
Industries
Construction, Machinery Manufacturing, and Truck Transportation
Referrals increase your chances of interviewing at Ritchie Bros. by 2x
Get notified about new Asset Management Specialist jobs in
Clinton, ME .
#J-18808-Ljbffr