JM Test Systems, LLC.
Customer Retention & Quoting Specialist
JM Test Systems, LLC., Baton Rouge, Louisiana, us, 70873
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Customer Retention & Quoting Specialist
role at
JM Test Systems, LLC.
Job Summary JM Test Systems is seeking a proactive Customer Retention & Quoting Specialist to support customers within an assigned region by managing recalibration follow-ups, preparing quotes, and ensuring a seamless customer experience. This role is ideal for someone who is detail-oriented, customer-focused, and comfortable with phone/email communication.
Key Responsibilities
Contact customers about upcoming or overdue equipment recalibrations and safety testing.
Respond to customer inquiries and prepare accurate service quotes.
Support Outside Sales Representatives with quoting needs.
Maintain customer records in CRM and update equipment/service details.
Use internal tools (CalMapp, CRM) to identify overdue equipment and track follow-ups.
Log customer interactions and maintain detailed communication history.
Document and submit customer complaints in the Concern Log; escalate issues when needed.
Collaborate with internal teams to ensure timely and accurate service.
Qualifications
Experience in customer service, sales support, or quoting preferred.
Strong communication and organizational skills.
Comfortable managing follow-up calls and maintaining customer relationships.
Proficient with Microsoft Office and CRM systems (or willing to learn).
Detail-oriented with the ability to multitask in a fast-paced environment.
Benefits
Medical, Dental, and Vision Insurance
HSA with Employer Contribution
401(k) with Company Matching
Paid Time Off: Vacation, Sick Leave, Birthday, and Holidays
Employer-Paid Life Insurance
Schedule
40 hour work week
Monday to Friday
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Customer Retention & Quoting Specialist
role at
JM Test Systems, LLC.
Job Summary JM Test Systems is seeking a proactive Customer Retention & Quoting Specialist to support customers within an assigned region by managing recalibration follow-ups, preparing quotes, and ensuring a seamless customer experience. This role is ideal for someone who is detail-oriented, customer-focused, and comfortable with phone/email communication.
Key Responsibilities
Contact customers about upcoming or overdue equipment recalibrations and safety testing.
Respond to customer inquiries and prepare accurate service quotes.
Support Outside Sales Representatives with quoting needs.
Maintain customer records in CRM and update equipment/service details.
Use internal tools (CalMapp, CRM) to identify overdue equipment and track follow-ups.
Log customer interactions and maintain detailed communication history.
Document and submit customer complaints in the Concern Log; escalate issues when needed.
Collaborate with internal teams to ensure timely and accurate service.
Qualifications
Experience in customer service, sales support, or quoting preferred.
Strong communication and organizational skills.
Comfortable managing follow-up calls and maintaining customer relationships.
Proficient with Microsoft Office and CRM systems (or willing to learn).
Detail-oriented with the ability to multitask in a fast-paced environment.
Benefits
Medical, Dental, and Vision Insurance
HSA with Employer Contribution
401(k) with Company Matching
Paid Time Off: Vacation, Sick Leave, Birthday, and Holidays
Employer-Paid Life Insurance
Schedule
40 hour work week
Monday to Friday
#J-18808-Ljbffr