Tesla
Service Advisor – Tesla
Join Tesla as a
Service Advisor
dedicated to advancing one of the most innovative vehicle brands globally. This role requires substantial engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Our service team must be passionate about supporting cutting‑edge EV technology and accelerating the world's transition to sustainable energy.
What You'll Do
Provide exceptional customer service by promptly addressing inquiries, taking ownership of service visits, and fostering a welcoming environment.
Assess technical issues, explain service needs in understandable terms, and offer solutions over the phone when possible.
Actively listen to customer concerns, ask clarifying questions to identify issues accurately, and elevate to Service Manager as needed.
Communicate with Technicians and accurately document service details in the Dealer Management System with meticulous attention to detail.
Conduct transactions, guide customers through corrections, and summarize repair work performed.
Manage multiple appointments and priorities while maintaining organized records, providing prompt status updates, and ensuring thorough follow‑up.
Build trust with customers by providing empathetic service, handling complex issues with patience, and creating positive experiences that drive loyalty and repeat business.
What You'll Bring
Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques.
Strong communication skills to provide precise estimates, status updates, and technical information to customers in an understandable manner.
Excellent problem‑solving abilities to troubleshoot issues effectively and develop timely solutions in collaboration with the service team.
Demonstrated patience and empathy when handling complex vehicle issues or challenging customer situations.
Superior time management and organizational skills to maintain accurate service records and prevent errors while meeting business‑critical deadlines.
Proficiency in Dealer Management System(s), Outlook, and MS Office with a proactive willingness to learn emerging automotive technologies.
Valid driver’s license – required.
Benefits
Competitive pay plus cash and stock awards.
Aetna PPO and HSA plans (two medical plan options with $0 payroll deduction).
Family‑building, fertility, adoption, and surrogacy benefits.
Dental (including orthodontic coverage) and vision plans, both with $0 paycheck contribution.
Company‑paid HSA contribution when enrolled in the High Deductible Aetna medical plan with HSA.
Healthcare and dependent care flexible spending accounts (FSA).
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
Company‑paid basic life, AD&D, short‑term and long‑term disability insurance.
Employee Assistance Program.
Sick and vacation time (flex time for salary positions) and paid holidays.
Back‑up childcare and parenting support resources.
Voluntary benefits: critical illness, hospital indemnity, accident insurance, theft & legal services, pet insurance.
Weight loss and tobacco cessation programs.
Tesla Babies program.
Commuter benefits.
Employee discounts and perks program.
Expected Compensation $20.20 – $37.20 per hour plus cash and stock awards plus benefits. Pay offered may vary based on location, job‑related knowledge, skills, and experience. The total compensation package may also include other elements dependent on the position offered.
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Motor Vehicle Manufacturing, Renewable Energy, Semiconductor Manufacturing, Utilities
Referrals increase your chances of interviewing at Tesla by 2x.
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Service Advisor
dedicated to advancing one of the most innovative vehicle brands globally. This role requires substantial engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Our service team must be passionate about supporting cutting‑edge EV technology and accelerating the world's transition to sustainable energy.
What You'll Do
Provide exceptional customer service by promptly addressing inquiries, taking ownership of service visits, and fostering a welcoming environment.
Assess technical issues, explain service needs in understandable terms, and offer solutions over the phone when possible.
Actively listen to customer concerns, ask clarifying questions to identify issues accurately, and elevate to Service Manager as needed.
Communicate with Technicians and accurately document service details in the Dealer Management System with meticulous attention to detail.
Conduct transactions, guide customers through corrections, and summarize repair work performed.
Manage multiple appointments and priorities while maintaining organized records, providing prompt status updates, and ensuring thorough follow‑up.
Build trust with customers by providing empathetic service, handling complex issues with patience, and creating positive experiences that drive loyalty and repeat business.
What You'll Bring
Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques.
Strong communication skills to provide precise estimates, status updates, and technical information to customers in an understandable manner.
Excellent problem‑solving abilities to troubleshoot issues effectively and develop timely solutions in collaboration with the service team.
Demonstrated patience and empathy when handling complex vehicle issues or challenging customer situations.
Superior time management and organizational skills to maintain accurate service records and prevent errors while meeting business‑critical deadlines.
Proficiency in Dealer Management System(s), Outlook, and MS Office with a proactive willingness to learn emerging automotive technologies.
Valid driver’s license – required.
Benefits
Competitive pay plus cash and stock awards.
Aetna PPO and HSA plans (two medical plan options with $0 payroll deduction).
Family‑building, fertility, adoption, and surrogacy benefits.
Dental (including orthodontic coverage) and vision plans, both with $0 paycheck contribution.
Company‑paid HSA contribution when enrolled in the High Deductible Aetna medical plan with HSA.
Healthcare and dependent care flexible spending accounts (FSA).
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
Company‑paid basic life, AD&D, short‑term and long‑term disability insurance.
Employee Assistance Program.
Sick and vacation time (flex time for salary positions) and paid holidays.
Back‑up childcare and parenting support resources.
Voluntary benefits: critical illness, hospital indemnity, accident insurance, theft & legal services, pet insurance.
Weight loss and tobacco cessation programs.
Tesla Babies program.
Commuter benefits.
Employee discounts and perks program.
Expected Compensation $20.20 – $37.20 per hour plus cash and stock awards plus benefits. Pay offered may vary based on location, job‑related knowledge, skills, and experience. The total compensation package may also include other elements dependent on the position offered.
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Motor Vehicle Manufacturing, Renewable Energy, Semiconductor Manufacturing, Utilities
Referrals increase your chances of interviewing at Tesla by 2x.
#J-18808-Ljbffr