AHS Vista LLC
Job Title:
Director of Support Services
Facility:
Vista Medical Center Department:
Support Services Employment Type:
Full-Time Exempt Status:
Exempt Reports To:
Executive Leadership About Vista Medical Center
Vista Medical Center is a community-focused healthcare organization committed to delivering high-quality, compassionate care to the communities we serve. As part of Vista Health System, we strive to create a safe, welcoming environment for patients, families, visitors, and staff by upholding strong values of service excellence, respect, accountability, and teamwork. Our non-clinical support services play a critical role in enhancing the overall patient and visitor experience. Job Summary
The
Director of Support Services
provides strategic leadership and operational oversight for key non-clinical service departments, including
Communications/Telephone Operations, Housekeeping/Environmental Services, Central Supply, and Front Desk/Guest Services . This role ensures high-quality, efficient, and customer-focused support services that contribute to a safe, welcoming, and well-organized environment for patients, visitors, staff, and physicians. The ideal candidate is an experienced leader with strong operational, financial, and people-management expertise who is passionate about service excellence and continuous improvement. Essential Job Functions
Demonstrates commitment to Vista Medical Center's
Community Cares Program
and
Standards of Behavior , including consistent use of
AIDET
communication.
Provides overall leadership, direction, and accountability for assigned support service departments.
Develops and implements policies, procedures, and service standards to ensure operational excellence and regulatory compliance.
Collaborates with executive leadership and department leaders to align support services with organizational goals.
Oversees departmental budgets, staffing models, productivity metrics, and cost-control initiatives.
Ensures compliance with quality, safety, infection-control, and regulatory standards.
Leads, coaches, and develops managers and supervisors to foster accountability, teamwork, and service excellence.
Monitors key performance indicators (KPIs) and drives continuous improvement initiatives.
Coordinates staffing coverage and workflow to ensure uninterrupted operations.
Serves as a point of escalation for service-related concerns or operational issues.
Supports emergency preparedness and operational continuity planning.
Participates in organizational committees and performance improvement initiatives.
Promotes a positive customer service culture focused on responsiveness, professionalism, respect, and service recovery.
Complies with all organizational policies, procedures, and education requirements.
Minimum Qualifications
Education
Bachelor's degree in
Business Administration, Healthcare Administration, Hospitality Management , or a related field preferred.
Experience
5–7 years
of progressive leadership experience in support services, operations, or facilities-related management.
Experience overseeing multiple departments and managing managers/supervisors required.
Skills & Competencies
Strong leadership, communication, and interpersonal skills.
Proven ability to manage budgets, staffing, and operational workflows.
Knowledge of service quality standards, safety practices, and regulatory requirements.
Ability to effectively manage emergencies and crisis situations.
Strong organizational, problem-solving, and decision-making abilities.
Working Environment & Physical Requirements
Combination of sitting, walking, and standing throughout the workday.
Occasional bending, lifting, carrying, pushing, and pulling (up to and exceeding 50 lbs).
Exposure to infectious and contagious diseases may occur.
Interaction with patients of all age groups under various circumstances.
Irregular hours, on-call, and call-in responsibilities may be required.
Personal protective equipment may be required.
Additional Requirements
On-call and call-in support is required , which may include coverage at other Vista Health System locations.
Travel to other Vista Health sites
may be required.
Age Groups Served
Neonatal, Pediatric, Adolescent, Adult, and Geriatric populations.
Certification/Licensure
Not required.
Benefits
Vista Medical Center offers a competitive benefits package designed to support the health, financial security, and well-being of our team members, which may include: Comprehensive
medical, dental, and vision insurance
Retirement savings plan
with employer contribution
Paid time off (PTO)
and paid holidays
Life and disability insurance
Tuition assistance and professional development opportunities
Opportunities for
career growth within Vista Health System
Benefits eligibility and offerings are subject to plan terms and employment status. Legal Disclaimer
This job description is not a contract of employment. Vista Medical Center reserves the right to modify job duties and responsibilities as business needs require.
#J-18808-Ljbffr
Director of Support Services
Facility:
Vista Medical Center Department:
Support Services Employment Type:
Full-Time Exempt Status:
Exempt Reports To:
Executive Leadership About Vista Medical Center
Vista Medical Center is a community-focused healthcare organization committed to delivering high-quality, compassionate care to the communities we serve. As part of Vista Health System, we strive to create a safe, welcoming environment for patients, families, visitors, and staff by upholding strong values of service excellence, respect, accountability, and teamwork. Our non-clinical support services play a critical role in enhancing the overall patient and visitor experience. Job Summary
The
Director of Support Services
provides strategic leadership and operational oversight for key non-clinical service departments, including
Communications/Telephone Operations, Housekeeping/Environmental Services, Central Supply, and Front Desk/Guest Services . This role ensures high-quality, efficient, and customer-focused support services that contribute to a safe, welcoming, and well-organized environment for patients, visitors, staff, and physicians. The ideal candidate is an experienced leader with strong operational, financial, and people-management expertise who is passionate about service excellence and continuous improvement. Essential Job Functions
Demonstrates commitment to Vista Medical Center's
Community Cares Program
and
Standards of Behavior , including consistent use of
AIDET
communication.
Provides overall leadership, direction, and accountability for assigned support service departments.
Develops and implements policies, procedures, and service standards to ensure operational excellence and regulatory compliance.
Collaborates with executive leadership and department leaders to align support services with organizational goals.
Oversees departmental budgets, staffing models, productivity metrics, and cost-control initiatives.
Ensures compliance with quality, safety, infection-control, and regulatory standards.
Leads, coaches, and develops managers and supervisors to foster accountability, teamwork, and service excellence.
Monitors key performance indicators (KPIs) and drives continuous improvement initiatives.
Coordinates staffing coverage and workflow to ensure uninterrupted operations.
Serves as a point of escalation for service-related concerns or operational issues.
Supports emergency preparedness and operational continuity planning.
Participates in organizational committees and performance improvement initiatives.
Promotes a positive customer service culture focused on responsiveness, professionalism, respect, and service recovery.
Complies with all organizational policies, procedures, and education requirements.
Minimum Qualifications
Education
Bachelor's degree in
Business Administration, Healthcare Administration, Hospitality Management , or a related field preferred.
Experience
5–7 years
of progressive leadership experience in support services, operations, or facilities-related management.
Experience overseeing multiple departments and managing managers/supervisors required.
Skills & Competencies
Strong leadership, communication, and interpersonal skills.
Proven ability to manage budgets, staffing, and operational workflows.
Knowledge of service quality standards, safety practices, and regulatory requirements.
Ability to effectively manage emergencies and crisis situations.
Strong organizational, problem-solving, and decision-making abilities.
Working Environment & Physical Requirements
Combination of sitting, walking, and standing throughout the workday.
Occasional bending, lifting, carrying, pushing, and pulling (up to and exceeding 50 lbs).
Exposure to infectious and contagious diseases may occur.
Interaction with patients of all age groups under various circumstances.
Irregular hours, on-call, and call-in responsibilities may be required.
Personal protective equipment may be required.
Additional Requirements
On-call and call-in support is required , which may include coverage at other Vista Health System locations.
Travel to other Vista Health sites
may be required.
Age Groups Served
Neonatal, Pediatric, Adolescent, Adult, and Geriatric populations.
Certification/Licensure
Not required.
Benefits
Vista Medical Center offers a competitive benefits package designed to support the health, financial security, and well-being of our team members, which may include: Comprehensive
medical, dental, and vision insurance
Retirement savings plan
with employer contribution
Paid time off (PTO)
and paid holidays
Life and disability insurance
Tuition assistance and professional development opportunities
Opportunities for
career growth within Vista Health System
Benefits eligibility and offerings are subject to plan terms and employment status. Legal Disclaimer
This job description is not a contract of employment. Vista Medical Center reserves the right to modify job duties and responsibilities as business needs require.
#J-18808-Ljbffr