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At Gilead, we’ve tackled diseases such as HIV, viral hepatitis, COVID‑19 and cancer for over 35 years, relentlessly developing therapies that improve lives and ensuring access worldwide.
Every member of Gilead’s team plays a critical role in creating life‑changing scientific innovations. We’re looking for passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite, evolving culture and creating an environment where every employee feels included, developed and empowered.
Job Description
Shape the future of Digital Health at Gilead. Join us in building a new strategic pillar—CX, Digital Health & AI Solutions—which will redefine patient and customer experiences across the healthcare ecosystem. This initiative strengthens our capabilities in Customer Experience, Telehealth, Digital Solutions, and AI Strategy.
About The Role
We are seeking a Director, Digital Health Solutions to design and execute a strategy that transforms patient awareness, access, and adherence through frictionless digital experiences. This high‑impact, enterprise‑wide role requires strategic leadership, cross‑functional collaboration and the ability to influence at all levels.
Key Responsibilities
Strategy & Vision
- Define and own a digital solutions roadmap targeting friction points across the patient journey—from awareness to treatment and adherence.
- Align solutions with brand imperatives to drive market growth, awareness, and adherence.
- Shape and communicate how the organization embeds AI across our digital ecosystem to deliver actionable insights and personalized customer experiences.
Innovation & Implementation
- Lead breakthrough digital health initiatives that improve outcomes and experiences while ensuring compliance with regulatory and data integrity standards.
- Scope and prioritize use cases for coverage, reimbursement and digital access for HCPs and patients.
- Translate business needs into clear requirements and partner with internal teams and external vendors for execution.
Enterprise CX Leadership
- Champion enterprise‑wide CX transformation, including Voice of Customer (VoC) programs, journey mapping and CX measurement frameworks.
- Collaborate with Brand, Digital Strategists, Market Access, Digital Ops, IT, Legal, Compliance and third‑party partners to develop SOPs, rollout strategies and technical roadmaps.
HealthTech Leadership
- Drive adoption of emerging health technologies and AI‑powered platforms that enhance patient engagement, telehealth capabilities and personalized care.
- Evaluate and integrate innovative tools (e.g., remote monitoring, AI‑driven decision support) to improve outcomes and streamline access.
Influence & Governance
- Secure leadership buy‑in for innovative, first‑of‑its‑kind digital initiatives.
- Lead without direct authority across Commercial, Medical, Market Access, IT, Legal and Regulatory teams to ensure alignment and delivery.
- Advocate for the customer and patient, helping business partners understand user problems, needs and opportunities for new digital solutions and AI‑driven interactions.
Basic Qualifications
- High School Degree and Sixteen Years' Experience
- Associate's degree and Fourteen Years Experience
- Bachelor's Degree and Twelve Years’ Experience
- Master's Degree and Ten Years’ Experience
- PhD and Eight Years’ Experience
Preferred Qualifications
- 8–10 years in pharma/biotech/life sciences; minimum 8 years in Market Access or related functions.
- Deep knowledge of coverage, reimbursement, trade operations, pricing and drug distribution pathways.
- Familiarity with CX metrics (CES, CSAT, NPS) and processes (journey mapping, VoC programs).
- Proven experience in health tech, digital solutions and mobile experiences; ability to write clear business requirements.
- Executive presence with strong influencing, communication and negotiation skills.
- Ability to synthesize data and make actionable recommendations.
- Deep understanding of FDA regulations and US pharma marketing compliance.
Why Join Us?
This is a high‑visibility role at the forefront of digital health innovation. You’ll have executive exposure, influence strategic investments and lead initiatives that define Gilead’s digital future. Success means launching scalable digital solutions that improve NPS, reduce access friction and accelerate time‑to‑treatment.
People Leader Accountabilities
- Create Inclusion—model inclusion, embed diversity value in team management.
- Develop Talent—coach employees on performance and future potential.
- Empower Teams—connect the team to organizational goals, remove barriers and ensure accountability.
The salary range for this position is $226,185 – $292,710. Salary will vary based on experience, qualifications and location. The role may also be eligible for discretionary annual bonus, stock‑based long‑term incentives and paid time off. Benefits include company‑sponsored medical, dental, vision and life insurance plans.
For additional benefits information, visit Gilead Compensation & Benefits .
Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds and experiences. Employment decisions will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information, gender identity and expression, veteran status or any other non‑job related characteristic in accordance with applicable federal, state and local laws.
For more information about equal employment opportunity protections, please view the “Know Your Rights” poster.
Gilead Sciences will not disclose compensation information of other employees or applicants unless required by law or as part of a formal investigation.
Our environment respects individual differences and promotes a work setting free of harassment and prohibited conduct.
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