TEKsystems
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ITSM Manager
role at
TEKsystems .
Position Summary Responsible for the design, development, implementation, execution, maintenance and support of IT service management processes using the Information Technology Infrastructure Library (ITIL) framework. These processes include, but are not limited to: Incident Management, Service Level Management, Change Management, IT Asset/Configuration Management, Problem Management, and Knowledge Management. The position will also execute projects from small to medium in scope, risk and impact, and communicate with upper management.
Scope of Position Responsible for management of IT service management processes.
Duties and Responsibilities The duties of this position are performed under general review and supervision. Some assignments will be completed independently and will be subject to periodic review and approval.
Top Skills Details Servicenow, Itsm, ITIL, Incident Management, Change Management, ITIL Service Management, Problem Management.
Additional Skills & Qualifications
Plan, schedule and facilitate periodic meetings that facilitate the ongoing success of IT‑SMO functions.
Work within the ITSM platform (ServiceNow) to update tickets, assets, configuration items, and related attributes/data.
Create and deliver routine and ad‑hoc reports for staff and above to enable proactive management of operationalized processes.
Develop and perform routine quality control assessment checks on processes and take appropriate action based on results.
Responsible for creating and maintaining all documentation required for and related to IT service management processes.
Responsible for communication with internal IT support center customers regarding process, policy, workflow, and procedures.
Responsible for communication with customers regarding changes and outages to systems, applications and processes.
Perform trend analysis on processes using multiple sources of data.
Responsible for training staff, managers and above on IT service management procedures.
Job Type & Location Contract position based out of Oklahoma City, OK.
Pay And Benefits The pay range for this position is $40.00 - $65.00/hr.
Benefits available for this temporary role may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Eligibility Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Application Deadline This position is anticipated to close on Jan 2, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
Get notified about new Information Technology Service Management Manager jobs in Oklahoma City, OK.
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ITSM Manager
role at
TEKsystems .
Position Summary Responsible for the design, development, implementation, execution, maintenance and support of IT service management processes using the Information Technology Infrastructure Library (ITIL) framework. These processes include, but are not limited to: Incident Management, Service Level Management, Change Management, IT Asset/Configuration Management, Problem Management, and Knowledge Management. The position will also execute projects from small to medium in scope, risk and impact, and communicate with upper management.
Scope of Position Responsible for management of IT service management processes.
Duties and Responsibilities The duties of this position are performed under general review and supervision. Some assignments will be completed independently and will be subject to periodic review and approval.
Top Skills Details Servicenow, Itsm, ITIL, Incident Management, Change Management, ITIL Service Management, Problem Management.
Additional Skills & Qualifications
Plan, schedule and facilitate periodic meetings that facilitate the ongoing success of IT‑SMO functions.
Work within the ITSM platform (ServiceNow) to update tickets, assets, configuration items, and related attributes/data.
Create and deliver routine and ad‑hoc reports for staff and above to enable proactive management of operationalized processes.
Develop and perform routine quality control assessment checks on processes and take appropriate action based on results.
Responsible for creating and maintaining all documentation required for and related to IT service management processes.
Responsible for communication with internal IT support center customers regarding process, policy, workflow, and procedures.
Responsible for communication with customers regarding changes and outages to systems, applications and processes.
Perform trend analysis on processes using multiple sources of data.
Responsible for training staff, managers and above on IT service management procedures.
Job Type & Location Contract position based out of Oklahoma City, OK.
Pay And Benefits The pay range for this position is $40.00 - $65.00/hr.
Benefits available for this temporary role may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Eligibility Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Application Deadline This position is anticipated to close on Jan 2, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
Get notified about new Information Technology Service Management Manager jobs in Oklahoma City, OK.
#J-18808-Ljbffr