Capital One
Dealer Success Manager (DSM)
– Capital One
About the Role As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires a high-level partnership with the POD counterparts to collectively strategize and achieve superior success, providing consultative expertise and training enablement to support the POD's core sales objectives. You will aid in expanding our footprint by enabling Navigator Platform subscriptions, delivering specialized expertise during initial pitches, enabling seamless setups, and driving ROI conversations. You will educate key auto dealer stakeholders to maximize value of our technology and processes, directly impacting the company’s bottom line and supporting Capital One’s technology and relationship evolution.
Key Responsibilities
Collaborate and partner with the Area Sales Manager (ASM) and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
Drive superior success by supporting the POD’s sales efforts for Navigator Platform, owning the customer adoption and retention lifecycle.
Drive process improvements aligned with superior customer outcomes and the Capital One Sales Process.
Provide subject matter expertise on processes and Navigator Platform when representing the Sales organization.
Troubleshoot product and process issues related to Navigator Platform.
Conduct frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.
Travel Travel up to 50% within the metro areas of either San Francisco or Phoenix.
Basic Qualifications
High School diploma, GED, or equivalent certification.
At least 1 year of experience in Process Management.
At least 1 year of experience in Relationship Management.
Preferred Qualifications
Bachelor’s Degree.
2+ years of experience in Process Management.
2+ years of experience in Relationship Management.
Salary and Benefits Salary ranges: Sales Territory $106,700 - $121,700; San Francisco, CA $128,000 - $146,100. Role eligible for performance-based incentive compensation. Comprehensive health, financial, and wellness benefits are available.
Equal Opportunity Employment No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
Contact: For technical support or questions about Capital One’s recruiting process, send an email to Careers@capitalone.com.
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– Capital One
About the Role As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires a high-level partnership with the POD counterparts to collectively strategize and achieve superior success, providing consultative expertise and training enablement to support the POD's core sales objectives. You will aid in expanding our footprint by enabling Navigator Platform subscriptions, delivering specialized expertise during initial pitches, enabling seamless setups, and driving ROI conversations. You will educate key auto dealer stakeholders to maximize value of our technology and processes, directly impacting the company’s bottom line and supporting Capital One’s technology and relationship evolution.
Key Responsibilities
Collaborate and partner with the Area Sales Manager (ASM) and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
Drive superior success by supporting the POD’s sales efforts for Navigator Platform, owning the customer adoption and retention lifecycle.
Drive process improvements aligned with superior customer outcomes and the Capital One Sales Process.
Provide subject matter expertise on processes and Navigator Platform when representing the Sales organization.
Troubleshoot product and process issues related to Navigator Platform.
Conduct frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.
Travel Travel up to 50% within the metro areas of either San Francisco or Phoenix.
Basic Qualifications
High School diploma, GED, or equivalent certification.
At least 1 year of experience in Process Management.
At least 1 year of experience in Relationship Management.
Preferred Qualifications
Bachelor’s Degree.
2+ years of experience in Process Management.
2+ years of experience in Relationship Management.
Salary and Benefits Salary ranges: Sales Territory $106,700 - $121,700; San Francisco, CA $128,000 - $146,100. Role eligible for performance-based incentive compensation. Comprehensive health, financial, and wellness benefits are available.
Equal Opportunity Employment No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
Contact: For technical support or questions about Capital One’s recruiting process, send an email to Careers@capitalone.com.
#J-18808-Ljbffr