NFP, an Aon company
Personal Risk Account Manager (Wilmington, NC or remote)
NFP, an Aon company, Wilmington, North Carolina, United States, 28412
Personal Risk Account Manager (Wilmington, NC or remote)
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Who We Are NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people‑first approach. To learn more, please visit: https://www.NFP.com.
Summary of Role The Personal Lines/Personal Risk Account Manager is responsible for working with Advisors/Client Executives and Account Executives to service client accounts. The position requires supporting them in day‑to‑day account management for a specific set of clients and entails a great deal of verbal, electronic and other written communications. You will have responsibility for managing the renewal and marketing process from start to finish, in conjunction with the Account Executives and Advisors. You will prepare materials for presentations and communications and assist team members with day‑to‑day client servicing. At this level, you will take an active role in client meetings. While in this role, you will be developing and maintaining relationships with clients and carrier contacts and working proactively to effectively and efficiently deliver services to clients. You should be experienced in account management and prepared to manage your own book of business.
This is a full‑time role based in our Wilmington, NC office. Standard work hours are Monday–Friday, 8:30 a.m.–5:00 p.m. EST. An in‑office presence is required to support collaboration, business learning, and our exceptional client service model. Candidates within a reasonable commuting distance must work onsite (hybrid option may be available) Monday through Friday. A remote option may be considered only for highly experienced, P&C‑licensed professionals who live outside a regular commuting distance but remain within the EST/Mid‑Atlantic region and can report on site if required.
Essential Duties and Responsibilities
Works proactively to maintain relationships with carrier and client contacts. Lead client meetings for accounts assigned to them
The Account Manager will have responsibility for managing the renewal and marketing process from start to finish, in conjunction with the Account Executives and Advisors
Communicates directly with clients and carriers, in collaboration with the Account Executive or Advisor/Client Executive
Creates and maintains client files in accordance with office procedures. Responsible for keeping client policy records in the agency management system
Will have an assigned book of business
Knowledge, Skills, and/or Abilities
Highly organized with excellent verbal and written communication skills
Self‑confident to make sound independent decisions
Able to work overtime as necessary
Ability to successfully interact with a variety of people and function well both in a team environment and autonomously
Ability to handle situations in a calm, courteous and professional manner
Customer focused to establish and maintain effective relationships
Intermediate level of experience in Microsoft Office products, specifically Word, Excel and Outlook
Intermediate level of experience in agency management system(s)
Ability to prioritize multiple tasks to meet deadlines
Possess strong analytical and problem‑solving skills
Sharp attention to detail, decision‑making skills, and problem resolution
Flexibility and adaptability to changing priorities, deadlines and technology
Education and Experience
Typically, more than 2 years of Personal Lines experience. Recent retail brokerage or agency experience is required
Experience with East Coast markets preferred
EPIC agency management system or similar system experience is required
HS Diploma or equivalent is required; additional education and/or related training is preferred
Certificates, Licenses, and Registration
A P&C Insurance License is required upon hire
What We Offer We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $47,000 – $65,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.
Seniority Level Not applicable
Employment Type Full‑time
Job Function and Industries General Business, Other, and Administrative Industries: Insurance
NFP is an inclusive Equal Employment Opportunity employer.
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Who We Are NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people‑first approach. To learn more, please visit: https://www.NFP.com.
Summary of Role The Personal Lines/Personal Risk Account Manager is responsible for working with Advisors/Client Executives and Account Executives to service client accounts. The position requires supporting them in day‑to‑day account management for a specific set of clients and entails a great deal of verbal, electronic and other written communications. You will have responsibility for managing the renewal and marketing process from start to finish, in conjunction with the Account Executives and Advisors. You will prepare materials for presentations and communications and assist team members with day‑to‑day client servicing. At this level, you will take an active role in client meetings. While in this role, you will be developing and maintaining relationships with clients and carrier contacts and working proactively to effectively and efficiently deliver services to clients. You should be experienced in account management and prepared to manage your own book of business.
This is a full‑time role based in our Wilmington, NC office. Standard work hours are Monday–Friday, 8:30 a.m.–5:00 p.m. EST. An in‑office presence is required to support collaboration, business learning, and our exceptional client service model. Candidates within a reasonable commuting distance must work onsite (hybrid option may be available) Monday through Friday. A remote option may be considered only for highly experienced, P&C‑licensed professionals who live outside a regular commuting distance but remain within the EST/Mid‑Atlantic region and can report on site if required.
Essential Duties and Responsibilities
Works proactively to maintain relationships with carrier and client contacts. Lead client meetings for accounts assigned to them
The Account Manager will have responsibility for managing the renewal and marketing process from start to finish, in conjunction with the Account Executives and Advisors
Communicates directly with clients and carriers, in collaboration with the Account Executive or Advisor/Client Executive
Creates and maintains client files in accordance with office procedures. Responsible for keeping client policy records in the agency management system
Will have an assigned book of business
Knowledge, Skills, and/or Abilities
Highly organized with excellent verbal and written communication skills
Self‑confident to make sound independent decisions
Able to work overtime as necessary
Ability to successfully interact with a variety of people and function well both in a team environment and autonomously
Ability to handle situations in a calm, courteous and professional manner
Customer focused to establish and maintain effective relationships
Intermediate level of experience in Microsoft Office products, specifically Word, Excel and Outlook
Intermediate level of experience in agency management system(s)
Ability to prioritize multiple tasks to meet deadlines
Possess strong analytical and problem‑solving skills
Sharp attention to detail, decision‑making skills, and problem resolution
Flexibility and adaptability to changing priorities, deadlines and technology
Education and Experience
Typically, more than 2 years of Personal Lines experience. Recent retail brokerage or agency experience is required
Experience with East Coast markets preferred
EPIC agency management system or similar system experience is required
HS Diploma or equivalent is required; additional education and/or related training is preferred
Certificates, Licenses, and Registration
A P&C Insurance License is required upon hire
What We Offer We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $47,000 – $65,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.
Seniority Level Not applicable
Employment Type Full‑time
Job Function and Industries General Business, Other, and Administrative Industries: Insurance
NFP is an inclusive Equal Employment Opportunity employer.
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