Old National Bank
Overview
Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. Compensation
The salary range for this position is $17.00/hr - $27.50/hr. The base salary indicated reflects the range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate’s relevant skills and professional experience, educational qualifications, and geographic location. Responsibilities
The Relationship Banker develops and cultivates long‑term client relationships by providing insight, advice, and personalized financial solutions for their clients. Relationship Bankers are responsible for retaining and deepening existing client relationships through cross‑selling, establishing new banking relationships, referring clients to product partners, educating clients on digital solutions, providing account servicing and maintenance, effectively resolving client servicing issues, and processing. Relationship Bankers are active in their communities through outreach efforts and service with community organizations. Key Accountabilities
Develop and grow client and prospective client relationships by consulting with clients over the lifecycle of the relationship, uncovering needs, educating, and advising on product and service alternatives that align with the client’s financial objectives. Cross‑sell products and services and refer to business product partners to ensure client needs are met. Maintain contact with the client base through periodic proactive touch points (on‑boarding, service follow‑up, etc.). Achieve Sales and Service Targets
Market a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in‑house events; may occasionally participate in outside sales calls. Maintain well‑developed knowledge of all products and services and effectively apply that knowledge to understand and fulfill client needs. Proactively seek coaching to develop service and sales skills; share knowledge and best practices to enhance the team’s skills and performance. Operations Oversight
Proactively resolve moderate to complex customer maintenance and/or client service problems using available resources for problem resolution, including analysis and understanding of information received from other internal departments such as Loan Operations, Deposit Operations, Internal Bank Support, Reconcilement, Risk Management, etc. Maintain and demonstrate in‑depth knowledge of the different banking channels and educate clients on emerging technology and digital solutions including mobile, online, and ATM offerings to enhance their service experience. Execute all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements. Follow all fraud prevention procedures and attend training to stay up‑to‑date on evolving fraud tactics. Key Competencies for Position
Culture Leadership
– Communication: Applies active listening skills and skillful use of questions to understand the client’s situation, needs, and desired outcome(s); adapts communication style and approach to accommodate individual needs and preferences. Collaboration: Seeks, develops, and maintains trusted relationships with others to achieve business goals/objectives; shares knowledge, information, ideas, and suggestions to accomplish mutual goals. Execution Leadership
– Drive and Execution: Committed to achieving established goals, overcoming obstacles, and continuously learning; focuses on ways to succeed by changing strategies, increasing effort, using varying approaches; leverages opportunities to collaborate with others to achieve results; consistently achieves performance targets. Problem Resolution/Decision‑Making: With minimal oversight, seeks to identify what caused an issue; incorporates input from multiple sources to ensure effective action and shared ownership; decisions are sound based on what was known at the time and grounded in analysis, wisdom, experience, and judgment. Client Leadership
– Puts the client at the forefront of everything they do; continually seeks first‑hand client information and perspective and uses this insight to shape one’s own behaviors and actions; examines implications of decisions and actions from the perspective of the client before acting. Key Measures of Success
Execute strategies to improve client retention including cross‑selling products and services, proactive personalized outreach, effective resolution of servicing issues, monitoring and seeking client feedback, etc. Contribute to the banking center’s financial success by achieving targets for loan production, new account production, line of business referrals, and digital banking enrollment. Acquire new Community Bank relationships through cultivating a strong referral network and outreach efforts. Position Levels
There are two levels of Relationship Banker, depending on banking experience including client service, deposit, and lending experience. Bankers must demonstrate completion of required training programs, licensing or specialized training, and acceptable performance to goals to be considered for further advancement. Licensing or registrations must be maintained current and in good standing in accordance with program guidelines. Positions may be based at a specific banking center or be a “Market” position that supports all banking centers in a defined market. Qualifications and Education Requirements
High School diploma or GED Equivalent. Minimum one year relationship‑based client consultation and/or consultative sales experience (banking industry a plus). Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered. Minimum one year banking experience including deposit/transaction processing, account servicing, new account opening and consumer lending. Currently registered with the National Mortgage Licensing System and Registry (NMLS) or previously registered and eligible to immediately re‑register. Equal Employment Opportunity
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position. Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team!
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Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. Compensation
The salary range for this position is $17.00/hr - $27.50/hr. The base salary indicated reflects the range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate’s relevant skills and professional experience, educational qualifications, and geographic location. Responsibilities
The Relationship Banker develops and cultivates long‑term client relationships by providing insight, advice, and personalized financial solutions for their clients. Relationship Bankers are responsible for retaining and deepening existing client relationships through cross‑selling, establishing new banking relationships, referring clients to product partners, educating clients on digital solutions, providing account servicing and maintenance, effectively resolving client servicing issues, and processing. Relationship Bankers are active in their communities through outreach efforts and service with community organizations. Key Accountabilities
Develop and grow client and prospective client relationships by consulting with clients over the lifecycle of the relationship, uncovering needs, educating, and advising on product and service alternatives that align with the client’s financial objectives. Cross‑sell products and services and refer to business product partners to ensure client needs are met. Maintain contact with the client base through periodic proactive touch points (on‑boarding, service follow‑up, etc.). Achieve Sales and Service Targets
Market a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in‑house events; may occasionally participate in outside sales calls. Maintain well‑developed knowledge of all products and services and effectively apply that knowledge to understand and fulfill client needs. Proactively seek coaching to develop service and sales skills; share knowledge and best practices to enhance the team’s skills and performance. Operations Oversight
Proactively resolve moderate to complex customer maintenance and/or client service problems using available resources for problem resolution, including analysis and understanding of information received from other internal departments such as Loan Operations, Deposit Operations, Internal Bank Support, Reconcilement, Risk Management, etc. Maintain and demonstrate in‑depth knowledge of the different banking channels and educate clients on emerging technology and digital solutions including mobile, online, and ATM offerings to enhance their service experience. Execute all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements. Follow all fraud prevention procedures and attend training to stay up‑to‑date on evolving fraud tactics. Key Competencies for Position
Culture Leadership
– Communication: Applies active listening skills and skillful use of questions to understand the client’s situation, needs, and desired outcome(s); adapts communication style and approach to accommodate individual needs and preferences. Collaboration: Seeks, develops, and maintains trusted relationships with others to achieve business goals/objectives; shares knowledge, information, ideas, and suggestions to accomplish mutual goals. Execution Leadership
– Drive and Execution: Committed to achieving established goals, overcoming obstacles, and continuously learning; focuses on ways to succeed by changing strategies, increasing effort, using varying approaches; leverages opportunities to collaborate with others to achieve results; consistently achieves performance targets. Problem Resolution/Decision‑Making: With minimal oversight, seeks to identify what caused an issue; incorporates input from multiple sources to ensure effective action and shared ownership; decisions are sound based on what was known at the time and grounded in analysis, wisdom, experience, and judgment. Client Leadership
– Puts the client at the forefront of everything they do; continually seeks first‑hand client information and perspective and uses this insight to shape one’s own behaviors and actions; examines implications of decisions and actions from the perspective of the client before acting. Key Measures of Success
Execute strategies to improve client retention including cross‑selling products and services, proactive personalized outreach, effective resolution of servicing issues, monitoring and seeking client feedback, etc. Contribute to the banking center’s financial success by achieving targets for loan production, new account production, line of business referrals, and digital banking enrollment. Acquire new Community Bank relationships through cultivating a strong referral network and outreach efforts. Position Levels
There are two levels of Relationship Banker, depending on banking experience including client service, deposit, and lending experience. Bankers must demonstrate completion of required training programs, licensing or specialized training, and acceptable performance to goals to be considered for further advancement. Licensing or registrations must be maintained current and in good standing in accordance with program guidelines. Positions may be based at a specific banking center or be a “Market” position that supports all banking centers in a defined market. Qualifications and Education Requirements
High School diploma or GED Equivalent. Minimum one year relationship‑based client consultation and/or consultative sales experience (banking industry a plus). Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered. Minimum one year banking experience including deposit/transaction processing, account servicing, new account opening and consumer lending. Currently registered with the National Mortgage Licensing System and Registry (NMLS) or previously registered and eligible to immediately re‑register. Equal Employment Opportunity
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position. Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team!
#J-18808-Ljbffr