NBT Bank
Pay Range: $17.50 - $22.43
The role of the Relationship Banker is to deliver high quality customer service and responsiveness while providing consultative service to ensure both internal and external customer needs are met. This individual will be responsible for the efficient and timely processing of moderate to complex transactions and other services accurately in accordance with policy and procedures. They will also be responsible for the accurate and efficient opening and processing of all new deposit account types and consumer lending transactions. The Relationship Banker will educate customers and refer & cross‑sell the appropriate products and services that meet the customer's needs. This interaction may be in person or over the telephone.
Education and Experience
High School Diploma or Equivalent
Minimum one year experience in related banking positions preferred
Previous customer service, sales and consumer lending experience preferred
Skills and Abilities
Proficient reading, writing, communication and mathematical skills
Basic knowledge of Decision Pro, Loan‑to‑Value and Debt‑to‑Income calculations, and reading credit reports
Ability to identify and analyze situations and/or information using certain criteria and resolving issues and problems
Ability to approach, identify, and have in‑depth conversations with customers and identify needs and opportunities
Organizational, interpersonal and customer relations skills which also includes problem solving and decision making skills
Ability to function in a fast paced, ever‑changing environment and work well with people as a team
Proficient computer skills
Unique Job Characteristics and Requirements Gain a full knowledge of consumer lending in preparation for NMLS Certification under the terms of the S. A. F. E. Act of 2008 and become familiar with requirements for approval. (Ability to obtain NMLS Certification is preferred but not required)
Tasks Performed
45% Processes daily transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency including routine and non‑routine teller transactions in accordance with policy and procedures. Performs various administrative duties as assigned including maintaining records, preparing a variety of forms, reports, daily vault balancing and completion of the branch audit. Will adhere to security measures and controls to minimize any potential losses to the company. This individual may have the authority to provide any necessary system overrides as required at the discretion of the Branch and Market Manager.
45% Provides a consultative customer service approach to ensure a clear understanding of the customer needs versus wants to deliver viable solutions. Engages in referral and relationship management in accordance with established objectives and goals. Provides services to customers, including but not limited to all types of deposit account opening, consumer lending transactions and referring customers to the appropriate business partners when necessary. Has a working knowledge of lending, including the ability to discuss credit reports, credit scores, etc. Conducts sales and service calls to existing and potential customers to ensure needs are met and prospects new sales leads. Takes ownership to resolve customer issues and complaints while delivering a high level of responsiveness to ensure fulfillment and satisfaction through direct action and enlist additional support in a timely manner.
5% Participates in community events that support efforts with the Community Reinvestment Act CRA.
5% Performs other duties as assigned which may include providing guidance and conducting training for other employees.
Physical Requirements
Communicate effectively with internal and/or external customers
Stationary 50% of time
Move about within or between locations
Bend, Twist, Crouch, Squat
Move Objects to Maximum 20 lbs
Why Work at NBT At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.
Wellbeing At NBT, we value and support your wellbeing by offering generous time‑off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.
Community Involvement NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.
Culture NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.
Career Development Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.
Total Rewards NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance‑based incentives – ensuring you feel valued every step of the way.
Business Stability NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well‑defined growth plan.
Benefits for Full‑Time Employees
Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well‑being.
Flexible Spending Accounts: For healthcare and dependent‑care expenses.
Employer‑Paid Disability Coverage: Both short‑term and long‑term, with an option to purchase additional long‑term coverage.
Life Insurance: Employer‑paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Financial and Banking Services: Various benefits and financial planning assistance.
Benefits for Part‑Time Employees Working 20+ Hours/Week
Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Generous Parental Leave: Six weeks of paid leave at 100% of your salary.
Benefits for All Part‑Time Employees
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future.
Paid Sick and Safe Leave: For your health and safety.
Employee Assistance Program (EAP): Access to support and resources.
Financial and Banking Services: Various benefits and financial planning assistance.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.
Seniority level
Entry level
Employment type
Full‑time
Job function
Finance and Sales
Industries
Banking
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The role of the Relationship Banker is to deliver high quality customer service and responsiveness while providing consultative service to ensure both internal and external customer needs are met. This individual will be responsible for the efficient and timely processing of moderate to complex transactions and other services accurately in accordance with policy and procedures. They will also be responsible for the accurate and efficient opening and processing of all new deposit account types and consumer lending transactions. The Relationship Banker will educate customers and refer & cross‑sell the appropriate products and services that meet the customer's needs. This interaction may be in person or over the telephone.
Education and Experience
High School Diploma or Equivalent
Minimum one year experience in related banking positions preferred
Previous customer service, sales and consumer lending experience preferred
Skills and Abilities
Proficient reading, writing, communication and mathematical skills
Basic knowledge of Decision Pro, Loan‑to‑Value and Debt‑to‑Income calculations, and reading credit reports
Ability to identify and analyze situations and/or information using certain criteria and resolving issues and problems
Ability to approach, identify, and have in‑depth conversations with customers and identify needs and opportunities
Organizational, interpersonal and customer relations skills which also includes problem solving and decision making skills
Ability to function in a fast paced, ever‑changing environment and work well with people as a team
Proficient computer skills
Unique Job Characteristics and Requirements Gain a full knowledge of consumer lending in preparation for NMLS Certification under the terms of the S. A. F. E. Act of 2008 and become familiar with requirements for approval. (Ability to obtain NMLS Certification is preferred but not required)
Tasks Performed
45% Processes daily transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency including routine and non‑routine teller transactions in accordance with policy and procedures. Performs various administrative duties as assigned including maintaining records, preparing a variety of forms, reports, daily vault balancing and completion of the branch audit. Will adhere to security measures and controls to minimize any potential losses to the company. This individual may have the authority to provide any necessary system overrides as required at the discretion of the Branch and Market Manager.
45% Provides a consultative customer service approach to ensure a clear understanding of the customer needs versus wants to deliver viable solutions. Engages in referral and relationship management in accordance with established objectives and goals. Provides services to customers, including but not limited to all types of deposit account opening, consumer lending transactions and referring customers to the appropriate business partners when necessary. Has a working knowledge of lending, including the ability to discuss credit reports, credit scores, etc. Conducts sales and service calls to existing and potential customers to ensure needs are met and prospects new sales leads. Takes ownership to resolve customer issues and complaints while delivering a high level of responsiveness to ensure fulfillment and satisfaction through direct action and enlist additional support in a timely manner.
5% Participates in community events that support efforts with the Community Reinvestment Act CRA.
5% Performs other duties as assigned which may include providing guidance and conducting training for other employees.
Physical Requirements
Communicate effectively with internal and/or external customers
Stationary 50% of time
Move about within or between locations
Bend, Twist, Crouch, Squat
Move Objects to Maximum 20 lbs
Why Work at NBT At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.
Wellbeing At NBT, we value and support your wellbeing by offering generous time‑off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.
Community Involvement NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.
Culture NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.
Career Development Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.
Total Rewards NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance‑based incentives – ensuring you feel valued every step of the way.
Business Stability NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well‑defined growth plan.
Benefits for Full‑Time Employees
Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well‑being.
Flexible Spending Accounts: For healthcare and dependent‑care expenses.
Employer‑Paid Disability Coverage: Both short‑term and long‑term, with an option to purchase additional long‑term coverage.
Life Insurance: Employer‑paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Financial and Banking Services: Various benefits and financial planning assistance.
Benefits for Part‑Time Employees Working 20+ Hours/Week
Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Generous Parental Leave: Six weeks of paid leave at 100% of your salary.
Benefits for All Part‑Time Employees
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future.
Paid Sick and Safe Leave: For your health and safety.
Employee Assistance Program (EAP): Access to support and resources.
Financial and Banking Services: Various benefits and financial planning assistance.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.
Seniority level
Entry level
Employment type
Full‑time
Job function
Finance and Sales
Industries
Banking
#J-18808-Ljbffr