IT Service Desk Analyst

Base pay range $22.00/hr - $23.00/hr

Location Detroit, MI

Responsibilities

Provide first‑level contact and incident resolution for all users with all issues

Uses advanced troubleshooting skills

Review knowledgebase articles ensuring accuracy of content

Provide accurate and timely logging of incidents and resolution

Meet or exceed performance goals

Escalate problems as appropriate following Service Desk procedures

Qualifications

1 year of recent experience in Service Desk/Help Desk operations

Seniority level Associate

Employment type Contract

Job function Information Technology

Industries IT Services and IT Consulting and Hospitals and Health Care

Benefits

Medical insurance

Vision insurance

401(k)

Tuition assistance

Disability insurance

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