The Hanover Insurance Group
Senior Administrative Assistant (HYBRID in Worcester, MA)
The Hanover Insurance Group, Oklahoma City, Oklahoma, United States
Senior Administrative Assistant (HYBRID in Worcester, MA)
Join to apply for the
Senior Administrative Assistant (HYBRID in Worcester, MA)
role at
The Hanover Insurance Group
For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, sustainability initiatives and inclusive corporate culture.
Our Corporate Controller leadership team is currently seeking a
Senior Administrative Assistant
in our Worcester, MA location. This is a full time, non-exempt role. This position is eligible for a hybrid work arrangement.
POSITION OVERVIEW Under general supervision, provides administrative and project support to a department or business unit. Relies on experience and judgment to accomplish assigned tasks and goals. Responsibilities are varied and may be confidential or proprietary in nature. Utilizes appropriate business software (e.g. spreadsheets, word processing, presentations) to prepare correspondence, reports, presentations, agendas, minutes, etc. Maintains calendars and schedules, arranges business travel, coordinates meetings, and/or tracks department expenses. Responds to and resolves most questions and problems of varying complexity. At times, may serve as a resource to others to help identify solutions to semi-complex problems and issues.
IN THIS ROLE, YOU WILL:
Responsible for daily office functions including ordering office supplies, office equipment maintenance and upkeep, filing, preparing outgoing mail and correspondence, sorting and distributing incoming mail and correspondence, answering phones, and taking messages.
Perform advanced office functions including generating standard reports or creating simple ad‑hoc reports.
Utilize intermediate to advanced level software skills to create presentations, maintain data files, manage and format spreadsheets for basic analysis, and organize workflow through the office.
Prepare a variety of business correspondence, reports, confidential documents and related materials with limited direction, and provide advanced word processing support, as well as assembling information such as reports, manuals, agendas, and correspondence.
Maintain calendars and appointment schedules as directed, set up meetings as needed, and coordinate all travel arrangements and/or reservations.
Participate and contribute in department meetings as needed, and occasionally cross-departmental or cross-functional meetings.
Serve as a team member for department-related projects and may occasionally lead small or minimally complex projects.
Coordinate and complete non‑routine procedures, processes and techniques to accomplish assignments.
Collaborate with other office staff to accomplish day‑to‑day work or key initiatives.
May provide support to other areas as needed.
Other responsibilities may be required.
KEY MEASURES OF SUCCESS
Deliver superior administrative support while maintaining a customer service focus in support of the department or business unit.
Enable leadership, management, and staff to focus on delivery of key business priorities by reducing their administrative tasks and contributing to solutions to basic issues.
Collaborate with others in the department or business unit to streamline operational and administrative process to build efficiencies across the organization.
Participate in special projects.
Foster and contribute to a positive morale in the organization.
WHAT YOU NEED TO APPLY
Associate degree or equivalent preferred; Bachelor's degree highly valued
3-5 years of related experience providing administrative support
Advanced knowledge of and proficiency using Microsoft Office products (e.g. Outlook, Word, Excel, and PowerPoint)
Ability to work independently under minimal supervision
Ability to multi‑task and prioritize responsibilities while remaining flexible to best respond to changing and dynamic priorities
Demonstrated ability to provide high levels of customer service
Demonstrated commitment to attention to detail and accountability of actions
Strong and effective oral and written communication skills
Able to handle confidential or proprietary information professionally and discretely
Requires strong knowledge of the organization’s basic operations and procedures
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work is performed primarily in a standard office environment with exposure to a predictable and normal level of background noise
Must be able to sit or stand for extended periods of time
Regularly operate a personal computer or laptop and other standard office equipment
Regularly communicate (listen and respond) with supervisor, department employees, other employees, external customers and/or vendors via in‑person, telephone, or over virtual meeting platforms
Ability to work in a fast‑paced or stressful environment
BENEFITS
Medical, dental, vision, life, and disability insurance
401K with a company match
Tuition reimbursement
PTO
Company paid holidays
Flexible work arrangements
Cultural Awareness Day in support of IDE
On‑site medical/wellness center (Worcester only)
Click here for the full list of Benefits
EEO STATEMENT The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.
#J-18808-Ljbffr
Senior Administrative Assistant (HYBRID in Worcester, MA)
role at
The Hanover Insurance Group
For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, sustainability initiatives and inclusive corporate culture.
Our Corporate Controller leadership team is currently seeking a
Senior Administrative Assistant
in our Worcester, MA location. This is a full time, non-exempt role. This position is eligible for a hybrid work arrangement.
POSITION OVERVIEW Under general supervision, provides administrative and project support to a department or business unit. Relies on experience and judgment to accomplish assigned tasks and goals. Responsibilities are varied and may be confidential or proprietary in nature. Utilizes appropriate business software (e.g. spreadsheets, word processing, presentations) to prepare correspondence, reports, presentations, agendas, minutes, etc. Maintains calendars and schedules, arranges business travel, coordinates meetings, and/or tracks department expenses. Responds to and resolves most questions and problems of varying complexity. At times, may serve as a resource to others to help identify solutions to semi-complex problems and issues.
IN THIS ROLE, YOU WILL:
Responsible for daily office functions including ordering office supplies, office equipment maintenance and upkeep, filing, preparing outgoing mail and correspondence, sorting and distributing incoming mail and correspondence, answering phones, and taking messages.
Perform advanced office functions including generating standard reports or creating simple ad‑hoc reports.
Utilize intermediate to advanced level software skills to create presentations, maintain data files, manage and format spreadsheets for basic analysis, and organize workflow through the office.
Prepare a variety of business correspondence, reports, confidential documents and related materials with limited direction, and provide advanced word processing support, as well as assembling information such as reports, manuals, agendas, and correspondence.
Maintain calendars and appointment schedules as directed, set up meetings as needed, and coordinate all travel arrangements and/or reservations.
Participate and contribute in department meetings as needed, and occasionally cross-departmental or cross-functional meetings.
Serve as a team member for department-related projects and may occasionally lead small or minimally complex projects.
Coordinate and complete non‑routine procedures, processes and techniques to accomplish assignments.
Collaborate with other office staff to accomplish day‑to‑day work or key initiatives.
May provide support to other areas as needed.
Other responsibilities may be required.
KEY MEASURES OF SUCCESS
Deliver superior administrative support while maintaining a customer service focus in support of the department or business unit.
Enable leadership, management, and staff to focus on delivery of key business priorities by reducing their administrative tasks and contributing to solutions to basic issues.
Collaborate with others in the department or business unit to streamline operational and administrative process to build efficiencies across the organization.
Participate in special projects.
Foster and contribute to a positive morale in the organization.
WHAT YOU NEED TO APPLY
Associate degree or equivalent preferred; Bachelor's degree highly valued
3-5 years of related experience providing administrative support
Advanced knowledge of and proficiency using Microsoft Office products (e.g. Outlook, Word, Excel, and PowerPoint)
Ability to work independently under minimal supervision
Ability to multi‑task and prioritize responsibilities while remaining flexible to best respond to changing and dynamic priorities
Demonstrated ability to provide high levels of customer service
Demonstrated commitment to attention to detail and accountability of actions
Strong and effective oral and written communication skills
Able to handle confidential or proprietary information professionally and discretely
Requires strong knowledge of the organization’s basic operations and procedures
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work is performed primarily in a standard office environment with exposure to a predictable and normal level of background noise
Must be able to sit or stand for extended periods of time
Regularly operate a personal computer or laptop and other standard office equipment
Regularly communicate (listen and respond) with supervisor, department employees, other employees, external customers and/or vendors via in‑person, telephone, or over virtual meeting platforms
Ability to work in a fast‑paced or stressful environment
BENEFITS
Medical, dental, vision, life, and disability insurance
401K with a company match
Tuition reimbursement
PTO
Company paid holidays
Flexible work arrangements
Cultural Awareness Day in support of IDE
On‑site medical/wellness center (Worcester only)
Click here for the full list of Benefits
EEO STATEMENT The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.
#J-18808-Ljbffr