Concentrix
Team Leader - Consultative Sales - Onsite (Farmington Hills, MI) – U.S.
Concentrix, Farmington Hills, Michigan, United States
Team Leader - Consultative Sales - Onsite (Farmington Hills, MI) – U.S.
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Concentrix
About this Role We are a forward‑thinking global organization that nurtures a true people‑first, inclusive culture and a genuine sense of belonging. In this role you’ll help the world’s best‑known brands power a world that works through exceptional customer experiences and tech‑powered innovation.
What You Will Do
Responsible for the day‑to‑day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager development training
Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
Your Qualifications
Exceptional experience in leadership in a consultative sales environment required
Associate's degree in related field with two to four years of relevant experience preferred
Highly motivated individual with skills to develop and coach team members to achieve performance expectations
Work well under pressure and follow through on items to completion
Strong communication skills, both written and verbal
Ability to lead team in multi‑tasking, prioritization, and meeting timelines on deliverable
Ability to mentor, coach and provide direction to a team of employees
Willingness to work a flexible schedule
Must reside in the United States and have a valid U.S. address for residence
What’s In It For You
The base salary range for this position is $55,000.00 - $65,000.00 annually, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay early, when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Neurodiversity, Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state‑of‑the‑art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Apply today and discover why over 440,000 game‑changers around the globe call Concentrix their "employer of choice."
The deadline to apply for this position is
December 26, 2025 .
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries IT Services and IT Consulting
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at
Concentrix
About this Role We are a forward‑thinking global organization that nurtures a true people‑first, inclusive culture and a genuine sense of belonging. In this role you’ll help the world’s best‑known brands power a world that works through exceptional customer experiences and tech‑powered innovation.
What You Will Do
Responsible for the day‑to‑day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager development training
Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
Your Qualifications
Exceptional experience in leadership in a consultative sales environment required
Associate's degree in related field with two to four years of relevant experience preferred
Highly motivated individual with skills to develop and coach team members to achieve performance expectations
Work well under pressure and follow through on items to completion
Strong communication skills, both written and verbal
Ability to lead team in multi‑tasking, prioritization, and meeting timelines on deliverable
Ability to mentor, coach and provide direction to a team of employees
Willingness to work a flexible schedule
Must reside in the United States and have a valid U.S. address for residence
What’s In It For You
The base salary range for this position is $55,000.00 - $65,000.00 annually, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay early, when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Neurodiversity, Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state‑of‑the‑art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Apply today and discover why over 440,000 game‑changers around the globe call Concentrix their "employer of choice."
The deadline to apply for this position is
December 26, 2025 .
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries IT Services and IT Consulting
#J-18808-Ljbffr