TDS Telecommunications LLC
Consumer Sales Representative-Retail
TDS Telecommunications LLC, Bend, Oregon, United States, 97707
Consumer Sales Representative – Retail
| TDS Telecommunications LLC
Overview Work Location:
63090 Sherman Rd, Bend, OR 97701
Type of Position:
Full Time – 40 Hours per Week
Hourly Rate:
$20.38/hour with UNCAPPED commission
Hours:
8:00 AM – 5:00 PM (NO WEEKENDS!)
Lunch/Breaks:
60‑minute lunch and two 15‑minute paid breaks
Sign on Bonus:
$2,500
What does a day in the life of a Consumer Sales Representative – Retail look like? You’ll start by getting logged into the systems before unlocking the store doors, then depending on the store traffic, you’ll initiate your day by welcoming customers either in person or over the phone. During customer interactions, your primary focus is to address their initial inquiries with a positive demeanor, displaying empathy when necessary. These interactions will include a variety of customer queries, including questions about new or existing services, troubleshooting issues, or inquiries about our fiber construction. You will be expected to utilize the provided tools effectively to retain customers and boost revenue by promoting additional services. While daily tasks may vary, you will generally spend more time on call then assisting customers in person at the store.
Benefits
Medical, Dental, Vision coverage starting on day 1 of employment
Excellent 401k plan (100% matching on 3%, 40% matching on 2%)
3 weeks of vacation and 2 weeks of sick time per year – 5 weeks of PTO
Discounts on TDS services
Tuition assistance after working with TDS for 1 year
Opportunity to earn a spot on our 5‑day Elite Seller trip to a tropical destination
$175 additional payments during the first 2 months of employment
Responsibilities
Deliver Sales & Retention Results through Providing Exceptional Customer Service: Exceed or Meet Monthly Sales Goals of Strategic Products such as Voice, High Speed Data, TV, Mobile, and Internet Content Product Offerings through face‑to‑face and over the phone interactions. Exceeds retention goals, by using save techniques that involve negotiation & interpersonal communication skills to prevent customer churn. Works to ask lifestyle questions and promote services to fulfill customer needs. Is also responsible for reselling customers on the benefits of having TDS service, subsequently protecting existing revenue.
Moves/Adds/Changes/Disconnect Inquiries: Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries. The Consumer Sales Representative‑Retail will consult with customers on these service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better value.
Cash Management Procedures – Consumer Retail must closely follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit.
Resolves construction related issues in specific markets by creating and completing Triage tickets.
Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales and Retention Goals. Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers’ needs.
Handles retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and working with other departments to coordinate use of space.
Special Projects as assigned by Supervisor.
Qualifications Required Qualifications
1+ years’ experience in a sales or customer service role
2+ years’ computer experience (may include order applications, Microsoft Outlook, Word, or Excel)
Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
Other Qualifications
Experience in a fast‑paced environment managing multiple tasks
Experience working with detailed data
Ability to meet or exceed sales goals
Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service.
Ability to handle a high volume of phone calls in a structured, contact center environment
Understanding of the telecommunication industry
Understanding of telecommunication products and services
Excellent interpersonal communication skills (verbal, written, listening)
Problem solving skills (customer complaints, competitive issues)
Successful completion of classroom training will be required
Demonstrated success in a competitive sales environment
Able to Work Overtime with Advance Notice
Ability to Work shift with ending time of 8:00 p.m. CST and a potential Saturday rotation
Experience working with escalated customer issues and problem resolution both over the phone and face to face.
Who is TDS Telecom? TDS Telecom provides high‑speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid‑sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting‑edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more.
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industries
Telecommunications
#J-18808-Ljbffr
| TDS Telecommunications LLC
Overview Work Location:
63090 Sherman Rd, Bend, OR 97701
Type of Position:
Full Time – 40 Hours per Week
Hourly Rate:
$20.38/hour with UNCAPPED commission
Hours:
8:00 AM – 5:00 PM (NO WEEKENDS!)
Lunch/Breaks:
60‑minute lunch and two 15‑minute paid breaks
Sign on Bonus:
$2,500
What does a day in the life of a Consumer Sales Representative – Retail look like? You’ll start by getting logged into the systems before unlocking the store doors, then depending on the store traffic, you’ll initiate your day by welcoming customers either in person or over the phone. During customer interactions, your primary focus is to address their initial inquiries with a positive demeanor, displaying empathy when necessary. These interactions will include a variety of customer queries, including questions about new or existing services, troubleshooting issues, or inquiries about our fiber construction. You will be expected to utilize the provided tools effectively to retain customers and boost revenue by promoting additional services. While daily tasks may vary, you will generally spend more time on call then assisting customers in person at the store.
Benefits
Medical, Dental, Vision coverage starting on day 1 of employment
Excellent 401k plan (100% matching on 3%, 40% matching on 2%)
3 weeks of vacation and 2 weeks of sick time per year – 5 weeks of PTO
Discounts on TDS services
Tuition assistance after working with TDS for 1 year
Opportunity to earn a spot on our 5‑day Elite Seller trip to a tropical destination
$175 additional payments during the first 2 months of employment
Responsibilities
Deliver Sales & Retention Results through Providing Exceptional Customer Service: Exceed or Meet Monthly Sales Goals of Strategic Products such as Voice, High Speed Data, TV, Mobile, and Internet Content Product Offerings through face‑to‑face and over the phone interactions. Exceeds retention goals, by using save techniques that involve negotiation & interpersonal communication skills to prevent customer churn. Works to ask lifestyle questions and promote services to fulfill customer needs. Is also responsible for reselling customers on the benefits of having TDS service, subsequently protecting existing revenue.
Moves/Adds/Changes/Disconnect Inquiries: Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries. The Consumer Sales Representative‑Retail will consult with customers on these service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better value.
Cash Management Procedures – Consumer Retail must closely follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit.
Resolves construction related issues in specific markets by creating and completing Triage tickets.
Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales and Retention Goals. Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers’ needs.
Handles retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and working with other departments to coordinate use of space.
Special Projects as assigned by Supervisor.
Qualifications Required Qualifications
1+ years’ experience in a sales or customer service role
2+ years’ computer experience (may include order applications, Microsoft Outlook, Word, or Excel)
Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
Other Qualifications
Experience in a fast‑paced environment managing multiple tasks
Experience working with detailed data
Ability to meet or exceed sales goals
Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service.
Ability to handle a high volume of phone calls in a structured, contact center environment
Understanding of the telecommunication industry
Understanding of telecommunication products and services
Excellent interpersonal communication skills (verbal, written, listening)
Problem solving skills (customer complaints, competitive issues)
Successful completion of classroom training will be required
Demonstrated success in a competitive sales environment
Able to Work Overtime with Advance Notice
Ability to Work shift with ending time of 8:00 p.m. CST and a potential Saturday rotation
Experience working with escalated customer issues and problem resolution both over the phone and face to face.
Who is TDS Telecom? TDS Telecom provides high‑speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid‑sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting‑edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more.
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industries
Telecommunications
#J-18808-Ljbffr