Gallagher
Personal Lines Client Service Manager II
Gallagher, Jacksonville, Florida, United States, 32290
Personal Lines Client Service Manager II
Join to apply for the Personal Lines Client Service Manager II role at Gallagher.
Base pay range $54,000.00/yr - $90,000.00/yr
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters, think of Gallagher.
Overview We are seeking a Personal Lines Client Service Manager to join our growing team. We are looking for someone who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with our team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.
How You'll Make An Impact
Answer client phone and email inquiries related to insurance billing, coverage, pricing, claims, cancellations, endorsements, inspections, documentation requests, issues, concerns, etc.
Maintain complete and accurate client and policy data and documents within Gallagher and affiliated carrier systems.
Support Gallagher growth initiatives by contributing to key business outcomes such as client satisfaction, client retention and the overall customer experience.
Foster a culture of performance and continuous improvement.
Deliver consistent, high quality client service as defined by AJG operational standards and practices.
Support the business priorities of the Personal Lines team within Gallagher Global Brokerage.
Operate in a team environment to manage a group of accounts with relatively simple servicing needs.
Build rapport quickly with clients in an effort to identify needs in a clear, confident and friendly manner.
Leverage systems, services and resources to execute work in an effective and efficient manner.
Engage others in a consultative business‑oriented discussion.
Have basic understanding of professional and industry standards/practices.
Be able to learn and adapt to new systems, processes and skills quickly.
Effectively manage/balance multiple and sometimes competing priorities.
About You Required:
Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School diploma/GED with 8+ years client service and/or claims management experience. Producer’s license. Proficiency in Microsoft Office. Appropriate licensing as required.
Preferred:
Previous experience managing client relationships specifically in the Florida market. Insurance knowledge. Personal Lines experience preferred.
Behaviors
Works effectively in a team environment.
Consistently delivers high quality work in a timely manner.
Builds rapport quickly with external clients.
Effectively balances a strong client focus with maximizing operational efficiency.
Quickly determines critical issues, detail oriented.
Solves problems quickly and focuses solutions on the root cause.
Compensation and Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Minimum core benefits
include:
Medical/dental/vision plans, which start from day one.
Life and accident insurance.
401(K) and Roth options.
Tax‑advantaged accounts (HSA, FSA).
Educational expense reimbursement.
Paid parental leave.
Other benefits include:
Digital mental health services (Talkspace).
Flexible work hours (availability varies by office and job function).
Training programs.
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
Charitable matching gift program.
And more…
We Value Inclusion and Diversity Click Here to review our U.S. Eligibility Requirements.
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected ('protected characteristics') by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Seniority Level Not Applicable
Employment Type Full‑time
Location Jacksonville, FL
#J-18808-Ljbffr
Base pay range $54,000.00/yr - $90,000.00/yr
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters, think of Gallagher.
Overview We are seeking a Personal Lines Client Service Manager to join our growing team. We are looking for someone who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with our team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.
How You'll Make An Impact
Answer client phone and email inquiries related to insurance billing, coverage, pricing, claims, cancellations, endorsements, inspections, documentation requests, issues, concerns, etc.
Maintain complete and accurate client and policy data and documents within Gallagher and affiliated carrier systems.
Support Gallagher growth initiatives by contributing to key business outcomes such as client satisfaction, client retention and the overall customer experience.
Foster a culture of performance and continuous improvement.
Deliver consistent, high quality client service as defined by AJG operational standards and practices.
Support the business priorities of the Personal Lines team within Gallagher Global Brokerage.
Operate in a team environment to manage a group of accounts with relatively simple servicing needs.
Build rapport quickly with clients in an effort to identify needs in a clear, confident and friendly manner.
Leverage systems, services and resources to execute work in an effective and efficient manner.
Engage others in a consultative business‑oriented discussion.
Have basic understanding of professional and industry standards/practices.
Be able to learn and adapt to new systems, processes and skills quickly.
Effectively manage/balance multiple and sometimes competing priorities.
About You Required:
Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School diploma/GED with 8+ years client service and/or claims management experience. Producer’s license. Proficiency in Microsoft Office. Appropriate licensing as required.
Preferred:
Previous experience managing client relationships specifically in the Florida market. Insurance knowledge. Personal Lines experience preferred.
Behaviors
Works effectively in a team environment.
Consistently delivers high quality work in a timely manner.
Builds rapport quickly with external clients.
Effectively balances a strong client focus with maximizing operational efficiency.
Quickly determines critical issues, detail oriented.
Solves problems quickly and focuses solutions on the root cause.
Compensation and Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Minimum core benefits
include:
Medical/dental/vision plans, which start from day one.
Life and accident insurance.
401(K) and Roth options.
Tax‑advantaged accounts (HSA, FSA).
Educational expense reimbursement.
Paid parental leave.
Other benefits include:
Digital mental health services (Talkspace).
Flexible work hours (availability varies by office and job function).
Training programs.
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
Charitable matching gift program.
And more…
We Value Inclusion and Diversity Click Here to review our U.S. Eligibility Requirements.
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected ('protected characteristics') by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Seniority Level Not Applicable
Employment Type Full‑time
Location Jacksonville, FL
#J-18808-Ljbffr