Raymond James
Account Transfer Associate | Memphis, TN
Account Transfer Associate
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Raymond James
– 2 weeks ago. This role involves facilitating external transfers of client assets, researching and resolving complex issues, monitoring workflow, and maintaining departmental metrics. The associate also provides standard client support by assisting internal associates and/or Financial Advisors with escalated inquiries, ensuring professionalism and service excellence. The position requires strong analytical capabilities, exceptional communication skills, and a client‑first mindset.
This position follows a hybrid‑friendly schedule: 3 office days per week averaging 12 days per month at our Memphis, TN Corporate Office. Onsite training is required for the first 30 days (Monday‑Thursday).
Responsibilities
Reviews and approves client requests to transfer accounts to and from contra firms.
Screens incoming or outgoing client requests and verifies all necessary legal documentation.
Scrutinizes information in transfer forms and letters of authorization.
Assists with various requests for information, referring more complex matters to colleagues.
Answers the telephone and assists callers or those making varied inquiries by email or mail.
Performs standard customer service activities and handles simple customer inquiries.
Performs data entry into company systems and verifies accuracy.
Maintains files and records.
Organizes own work schedule each day in line with changing priorities.
Follows mandatory procedures to ensure quality standards and regulatory compliance.
Participates in assessment and development activities to maintain procedural or technical skills.
Knowledge
Understanding of each type of security held by the firm and their similarities/differences.
Knowledge of industry rules and regulations governing account transfers.
Familiarity with Home Office Operations departments.
Knowledge of required legal documentation for processing requests.
Skills
Clear verbal communication skills under supervision.
Support business processes using standard office equipment and software.
Plan and execute tasks under supervision.
Provide positive customer interactions.
Navigate customer conversations using the four parts of a service conversation.
Prioritize and oversee activities to meet business objectives.
Interpret policies and procedures to align with organizational strategies.
Build relationships with customers.
Analyze data from multiple sources to make recommendations.
Operate customer management systems.
Perform data analysis for decision‑making reports.
Select and deploy appropriate office systems.
Education & Experience
Bachelor’s degree in Accounting, Business Administration, Finance, or a High School diploma (required).
General experience of 4 to 6 months.
Certifications
None specified.
Travel & Workstyle
Less than 25% travel.
Hybrid schedule.
Our Values At Raymond James, associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm’s core values of client‑first, integrity, independence, and a conservative, long‑term view.
We Expect Our Associates At All Levels To
Grow professionally and inspire others.
Work with and through others to achieve desired outcomes.
Make prompt, pragmatic choices and act with the client in mind.
Take ownership and hold themselves and others accountable.
Contribute to the continuous evolution of the firm.
Raymond James is an equal opportunity employer. Employment decisions are made on the basis of merit and business needs.
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at
Raymond James
– 2 weeks ago. This role involves facilitating external transfers of client assets, researching and resolving complex issues, monitoring workflow, and maintaining departmental metrics. The associate also provides standard client support by assisting internal associates and/or Financial Advisors with escalated inquiries, ensuring professionalism and service excellence. The position requires strong analytical capabilities, exceptional communication skills, and a client‑first mindset.
This position follows a hybrid‑friendly schedule: 3 office days per week averaging 12 days per month at our Memphis, TN Corporate Office. Onsite training is required for the first 30 days (Monday‑Thursday).
Responsibilities
Reviews and approves client requests to transfer accounts to and from contra firms.
Screens incoming or outgoing client requests and verifies all necessary legal documentation.
Scrutinizes information in transfer forms and letters of authorization.
Assists with various requests for information, referring more complex matters to colleagues.
Answers the telephone and assists callers or those making varied inquiries by email or mail.
Performs standard customer service activities and handles simple customer inquiries.
Performs data entry into company systems and verifies accuracy.
Maintains files and records.
Organizes own work schedule each day in line with changing priorities.
Follows mandatory procedures to ensure quality standards and regulatory compliance.
Participates in assessment and development activities to maintain procedural or technical skills.
Knowledge
Understanding of each type of security held by the firm and their similarities/differences.
Knowledge of industry rules and regulations governing account transfers.
Familiarity with Home Office Operations departments.
Knowledge of required legal documentation for processing requests.
Skills
Clear verbal communication skills under supervision.
Support business processes using standard office equipment and software.
Plan and execute tasks under supervision.
Provide positive customer interactions.
Navigate customer conversations using the four parts of a service conversation.
Prioritize and oversee activities to meet business objectives.
Interpret policies and procedures to align with organizational strategies.
Build relationships with customers.
Analyze data from multiple sources to make recommendations.
Operate customer management systems.
Perform data analysis for decision‑making reports.
Select and deploy appropriate office systems.
Education & Experience
Bachelor’s degree in Accounting, Business Administration, Finance, or a High School diploma (required).
General experience of 4 to 6 months.
Certifications
None specified.
Travel & Workstyle
Less than 25% travel.
Hybrid schedule.
Our Values At Raymond James, associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm’s core values of client‑first, integrity, independence, and a conservative, long‑term view.
We Expect Our Associates At All Levels To
Grow professionally and inspire others.
Work with and through others to achieve desired outcomes.
Make prompt, pragmatic choices and act with the client in mind.
Take ownership and hold themselves and others accountable.
Contribute to the continuous evolution of the firm.
Raymond James is an equal opportunity employer. Employment decisions are made on the basis of merit and business needs.
#J-18808-Ljbffr