Rush Enterprises, Inc
Join to apply for the
Service Advisor
role at
Rush Enterprises, Inc .
The
Service Advisor
sells and schedules needed service work on commercial trucks and equipment for the dealership service department.
Rush Truck Centers
opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a
rewarding career
as a leader in the transportation industry.
Grow with us
as we continue to expand our network of locations and services.
Responsibilities
Gather customer complaint details and expectations.
Perform vehicle walk‑around inspection, verify vehicle information.
Connect to J-Pro and perform on‑the‑spot vehicle diagnostics. Print report. Refer to service history (e.g., SIR), recommend additional needed service.
Advise customers on vehicle care and the value of maintaining their vehicles per manufacturer specifications.
Write up customer’s vehicle problems accurately on a service input card, verify customer information, obtain signature.
Establish “promised time” based on shop workflow and communicate with foreman.
Establish customer’s payment method and obtain credit approval if necessary.
Create repair order in the business system, file it, and secure service input card and signatures in a standardized repair order jacket.
Check progress of repair throughout the day and contact customers regarding any changes to estimate or promised time, explaining cost and time requirements in detail, and obtain proper authorization before additional repairs.
Benefits
Exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program.
Performance‑based incentives and opportunities for professional growth through ongoing training and development.
Culture that values and rewards excellence, a positive attitude, and integrity.
Basic Qualifications
High school diploma or GED.
One year service experience; or equivalent experience and/or education.
Appropriate manufacturer training.
Valid CDL license.
Driving record that allows insurability by the company’s carrier.
Equal Opportunity Employer. Minorities/Women/Protected Veterans/Disabled.
This job posting does not state or imply that these are the only duties to be performed. The employee will be required to follow any other instructions and perform any other duties requested by their leader.
Minimum Pay Rate: USD $60,000.00 / Yr.
Maximum Pay Rate: USD $75,000.00 / Yr.
#J-18808-Ljbffr
Service Advisor
role at
Rush Enterprises, Inc .
The
Service Advisor
sells and schedules needed service work on commercial trucks and equipment for the dealership service department.
Rush Truck Centers
opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a
rewarding career
as a leader in the transportation industry.
Grow with us
as we continue to expand our network of locations and services.
Responsibilities
Gather customer complaint details and expectations.
Perform vehicle walk‑around inspection, verify vehicle information.
Connect to J-Pro and perform on‑the‑spot vehicle diagnostics. Print report. Refer to service history (e.g., SIR), recommend additional needed service.
Advise customers on vehicle care and the value of maintaining their vehicles per manufacturer specifications.
Write up customer’s vehicle problems accurately on a service input card, verify customer information, obtain signature.
Establish “promised time” based on shop workflow and communicate with foreman.
Establish customer’s payment method and obtain credit approval if necessary.
Create repair order in the business system, file it, and secure service input card and signatures in a standardized repair order jacket.
Check progress of repair throughout the day and contact customers regarding any changes to estimate or promised time, explaining cost and time requirements in detail, and obtain proper authorization before additional repairs.
Benefits
Exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program.
Performance‑based incentives and opportunities for professional growth through ongoing training and development.
Culture that values and rewards excellence, a positive attitude, and integrity.
Basic Qualifications
High school diploma or GED.
One year service experience; or equivalent experience and/or education.
Appropriate manufacturer training.
Valid CDL license.
Driving record that allows insurability by the company’s carrier.
Equal Opportunity Employer. Minorities/Women/Protected Veterans/Disabled.
This job posting does not state or imply that these are the only duties to be performed. The employee will be required to follow any other instructions and perform any other duties requested by their leader.
Minimum Pay Rate: USD $60,000.00 / Yr.
Maximum Pay Rate: USD $75,000.00 / Yr.
#J-18808-Ljbffr