GRUBBS Family of Dealerships
Automotive Service Advisor
GRUBBS Family of Dealerships, Houston, Texas, United States, 77246
Automotive Service Advisor
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GRUBBS Family of Dealerships
Base pay range $60,000.00/yr - $100,000.00/yr
About Us Grubbs Automotive is a family-first, relationship-driven dealership dedicated to our employees, customers, and community. We offer a supportive team environment with ongoing training, skills development, and career growth opportunities – so you can build a rewarding career in automotive service and sales while making a real impact every day.
Benefits
Competitive pay based on experience & certifications
Weekly Pay
Paid Time Off (PTO)
Medical Insurance
Dental Insurance
Vision Insurance
Life/AD&D Insurance
Short-term Disability Insurance
Long-term Disability Insurance
401(k) with Company Match
Pet Insurance
Key Responsibilities
Customer Interaction:
Greet customers and conduct initial inspections of vehicles to understand issues.
Listen carefully to customer concerns and document them accurately.
Provide explanations and recommendations regarding repairs and maintenance.
Service Coordination:
Schedule service appointments and ensure efficient use of workshop resources.
Coordinate with service technicians to prioritize repairs based on customer needs and workshop capacity.
Follow up with customers during and after service to ensure satisfaction.
Estimation and Quoting:
Prepare accurate cost estimates for labor and parts based on technician assessments and service manuals.
Explain estimates to customers, addressing any questions or concerns.
Documentation and Administrative Tasks:
Create and maintain detailed service records and documentation.
Process invoices and payments accurately.
Manage warranty claims and paperwork as required.
Technical Knowledge and Support:
Stay updated on automotive technology and service trends.
Provide basic technical advice to customers when appropriate.
Customer Education:
Educate customers on maintenance and care requirements to prolong vehicle lifespan.
Recommend preventive maintenance based on vehicle history and manufacturer guidelines.
Required Skills and Qualifications
Proven experience as an Automotive Service Advisor or similar role in the automotive industry.
Strong customer service and communication skills.
Excellent organizational and multitasking abilities.
Proficiency in automotive systems and diagnostics.
Knowledge of vehicle maintenance and repair processes.
Ability to work well under pressure and resolve conflicts effectively.
Preferred Qualifications
Familiarity with automotive service software and tools.
Sales experience or ability to upsell services and products.
Working Conditions
Typically works in a dealership or automotive repair shop environment.
May require occasional lifting of heavy objects and prolonged standing.
Grubbs maintains a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
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at
GRUBBS Family of Dealerships
Base pay range $60,000.00/yr - $100,000.00/yr
About Us Grubbs Automotive is a family-first, relationship-driven dealership dedicated to our employees, customers, and community. We offer a supportive team environment with ongoing training, skills development, and career growth opportunities – so you can build a rewarding career in automotive service and sales while making a real impact every day.
Benefits
Competitive pay based on experience & certifications
Weekly Pay
Paid Time Off (PTO)
Medical Insurance
Dental Insurance
Vision Insurance
Life/AD&D Insurance
Short-term Disability Insurance
Long-term Disability Insurance
401(k) with Company Match
Pet Insurance
Key Responsibilities
Customer Interaction:
Greet customers and conduct initial inspections of vehicles to understand issues.
Listen carefully to customer concerns and document them accurately.
Provide explanations and recommendations regarding repairs and maintenance.
Service Coordination:
Schedule service appointments and ensure efficient use of workshop resources.
Coordinate with service technicians to prioritize repairs based on customer needs and workshop capacity.
Follow up with customers during and after service to ensure satisfaction.
Estimation and Quoting:
Prepare accurate cost estimates for labor and parts based on technician assessments and service manuals.
Explain estimates to customers, addressing any questions or concerns.
Documentation and Administrative Tasks:
Create and maintain detailed service records and documentation.
Process invoices and payments accurately.
Manage warranty claims and paperwork as required.
Technical Knowledge and Support:
Stay updated on automotive technology and service trends.
Provide basic technical advice to customers when appropriate.
Customer Education:
Educate customers on maintenance and care requirements to prolong vehicle lifespan.
Recommend preventive maintenance based on vehicle history and manufacturer guidelines.
Required Skills and Qualifications
Proven experience as an Automotive Service Advisor or similar role in the automotive industry.
Strong customer service and communication skills.
Excellent organizational and multitasking abilities.
Proficiency in automotive systems and diagnostics.
Knowledge of vehicle maintenance and repair processes.
Ability to work well under pressure and resolve conflicts effectively.
Preferred Qualifications
Familiarity with automotive service software and tools.
Sales experience or ability to upsell services and products.
Working Conditions
Typically works in a dealership or automotive repair shop environment.
May require occasional lifting of heavy objects and prolonged standing.
Grubbs maintains a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
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