Mills Automotive Group
Overview
Mills Automotive Group is seeking an Automotive Service Advisor for Toyota of Kenner. This is a full-time position with a base salary plus commission, located in Kenner, Louisiana. You will be responsible for providing exceptional customer service and sales support to clients by assisting with their automotive service needs.
Compensation & Benefits The compensation for this position is $60,000 to $120,000 per year, paid semimonthly. Benefits include medical, dental, vision, and life insurance, a 401(k) plan, and paid time off.
Responsibilities
Greet customers and assist them with their service needs.
Conduct a comprehensive vehicle inspection and accurately diagnose issues.
Create detailed service estimates and explain them to customers.
Communicate with technicians about necessary repairs and provide updates to customers.
Recommend additional services based on vehicle needs and manufacturer recommendations.
Schedule appointments and manage the service department’s schedule.
Maintain accurate records of service history and communicate them to customers.
Handle customer inquiries and complaints professionally and timely.
Utilize dealership management software to maintain customer and vehicle information.
Upsell products and services to meet or exceed sales targets.
Follow up with customers after service to ensure satisfaction.
Assist with parts ordering and inventory management as needed.
Requirements
High school diploma or equivalent.
Previous experience as an Automotive Service Advisor or in a similar customer service role.
Strong communication and interpersonal skills.
Knowledge of automotive mechanical systems and terminology.
Ability to multitask and prioritize responsibilities.
Basic computer and math skills.
Must be able to work in a fast-paced and team-oriented environment.
Valid driver’s license and clean driving record.
Additional Information
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Retail Motor Vehicles
EEOC Statement MAMCO Kenner LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace and encourage individuals from all backgrounds to apply.
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Compensation & Benefits The compensation for this position is $60,000 to $120,000 per year, paid semimonthly. Benefits include medical, dental, vision, and life insurance, a 401(k) plan, and paid time off.
Responsibilities
Greet customers and assist them with their service needs.
Conduct a comprehensive vehicle inspection and accurately diagnose issues.
Create detailed service estimates and explain them to customers.
Communicate with technicians about necessary repairs and provide updates to customers.
Recommend additional services based on vehicle needs and manufacturer recommendations.
Schedule appointments and manage the service department’s schedule.
Maintain accurate records of service history and communicate them to customers.
Handle customer inquiries and complaints professionally and timely.
Utilize dealership management software to maintain customer and vehicle information.
Upsell products and services to meet or exceed sales targets.
Follow up with customers after service to ensure satisfaction.
Assist with parts ordering and inventory management as needed.
Requirements
High school diploma or equivalent.
Previous experience as an Automotive Service Advisor or in a similar customer service role.
Strong communication and interpersonal skills.
Knowledge of automotive mechanical systems and terminology.
Ability to multitask and prioritize responsibilities.
Basic computer and math skills.
Must be able to work in a fast-paced and team-oriented environment.
Valid driver’s license and clean driving record.
Additional Information
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Retail Motor Vehicles
EEOC Statement MAMCO Kenner LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace and encourage individuals from all backgrounds to apply.
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