Sweeping Corporation of America
Salesforce Business Analyst – Full-Time
Location:
Tampa, FL – Hybrid Work from Home
Travel:
Minimal 0-10%
Who we are Sweeping Corporation of America (SCA) is the nation’s leading street sweeping company, operating in over 20 states and supporting more than 600 municipalities, counties, and government agencies. With over six million miles serviced annually, SCA is uniquely focused on the delivery of high-performance street sweeping, jet-vac, and environmental services. SCA has built its entire organization, its people, processes, technology, and investments around providing uninterrupted, accountable, and results-driven services tailored to the needs of our clients. Our mission is to provide essential sweeping and environmental services that support cleaner, safer, and more sustainable communities.
What you’ll do At SCA, you’ll play a key role in driving our mission to keep communities clean and safe across the country. As a Salesforce Business Analyst, you’ll help support our dedicated field teams and deliver critical services that make a visible impact every day.
Stakeholder Collaboration: Partner with cross-functional teams to elicit, document, and prioritize business requirements across Sales, Service, and Customer Experience functions.
Process Documentation: Translate business processes into clear user stories, acceptance criteria, and process flows to guide development and testing.
Discovery Facilitation: Conduct workshops and discovery sessions to gather insights and align technical solutions with business goals.
Solution Architecture: Partner with Salesforce Administrators, Developers, and Architects to design scalable solutions within Sales Cloud, Field Service Cloud, and Experience Cloud.
Process Improvement: Map current business workflows and recommend system enhancements, automations, and efficiencies.
Best Practice Alignment: Ensure proposed solutions adhere to Salesforce best practices and align with organizational objectives.
Lifecycle Management: Support the full project lifecycle, from requirements gathering through testing, deployment, and adoption.
Testing & Validation: Participate in UAT planning and execution, develop test cases, and validate system functionality against requirements.
Change Management: Facilitate training, communication, and user enablement activities to drive successful adoption.
Reporting Design: Collaborate with stakeholders to define data models, reports, and dashboards for sales and service KPIs.
Data Governance: Ensure data integrity, consistency, and visibility across Salesforce clouds and integrated systems.
Sales Cloud Expertise: Manage lead and opportunity processes, forecasting, and quoting to support sales performance and pipeline visibility.
Field Service Cloud Expertise: Oversee work order management, scheduling, and mobile technician enablement for operational efficiency.
Experience Cloud Expertise: Configure partner, customer, and field portals, including content management and access permissions.
Minimum Job Requirements
Education: Bachelor’s degree in Business, Information Systems, or a related field, or equivalent work experience.
Experience: 3–6 years of experience as a Salesforce Business Analyst or in a similar role, with proven expertise in Sales Cloud, Field Service Cloud, and Experience Cloud implementations or enhancements.
Technical Skills: Strong understanding of the Salesforce data model, automation tools (Flows, Validation Rules, Approval Processes), and security model.
Documentation & Analysis: Skilled in creating user stories, process flows, and business requirement documents (BRDs) using tools such as Lucidchart, Visio, or Miro.
Support: Ability to manage multiple priorities while maintaining accuracy, communication, and stakeholder alignment across projects.
Skills & Competencies
CRM Expertise: Demonstrated ability to configure and optimize Salesforce CRM, including Sales, Field Service, and Experience Clouds.
Business Analysis & Problem Solving: Strong analytical and critical thinking skills with the ability to translate business needs into scalable, system-based solutions.
Stakeholder Management: Builds strong relationships with business users, gathers feedback, and ensures alignment between technical solutions and operational goals.
Communication: Excellent written, verbal, and presentation skills; effectively bridges communication between technical and non-technical teams.
Process Improvement Mindset: Identifies opportunities for workflow optimization and drives continuous improvement initiatives.
Collaboration & Accountability: Works effectively with cross-functional teams; demonstrates ownership, reliability, and commitment to delivering high-quality results.
Benefits & Wellness at SCA We believe great people deserve great perks. When you join SCA, you’re not just keeping the streets clean—you’re paving the way to a better future.
401(k) with Match
Health, Dental, Vision & Life Insurance
Short- & Long-Term Disability
Indemnity Insurance
Paid Time Off & Holidays
Training Programs
Team Focus
A Culture that Cares
Rooted in Respect
Physical Requirements & Travel
Lifting: Up to 10 lbs
Sitting/Standing: Primarily desk-based with moderate standing or walking
Dexterity: Ability to use computers, phones, and standard office equipment
Visual & Auditory: Normal or corrected vision and hearing sufficient for office work
Travel: Minimal travel required, primarily for team meetings and occasional collaboration sessions
Sweeping Corp is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. Sweeping Corporation of America is Proud to be a Drug Free Workplace.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Business Development and Sales
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Tampa, FL – Hybrid Work from Home
Travel:
Minimal 0-10%
Who we are Sweeping Corporation of America (SCA) is the nation’s leading street sweeping company, operating in over 20 states and supporting more than 600 municipalities, counties, and government agencies. With over six million miles serviced annually, SCA is uniquely focused on the delivery of high-performance street sweeping, jet-vac, and environmental services. SCA has built its entire organization, its people, processes, technology, and investments around providing uninterrupted, accountable, and results-driven services tailored to the needs of our clients. Our mission is to provide essential sweeping and environmental services that support cleaner, safer, and more sustainable communities.
What you’ll do At SCA, you’ll play a key role in driving our mission to keep communities clean and safe across the country. As a Salesforce Business Analyst, you’ll help support our dedicated field teams and deliver critical services that make a visible impact every day.
Stakeholder Collaboration: Partner with cross-functional teams to elicit, document, and prioritize business requirements across Sales, Service, and Customer Experience functions.
Process Documentation: Translate business processes into clear user stories, acceptance criteria, and process flows to guide development and testing.
Discovery Facilitation: Conduct workshops and discovery sessions to gather insights and align technical solutions with business goals.
Solution Architecture: Partner with Salesforce Administrators, Developers, and Architects to design scalable solutions within Sales Cloud, Field Service Cloud, and Experience Cloud.
Process Improvement: Map current business workflows and recommend system enhancements, automations, and efficiencies.
Best Practice Alignment: Ensure proposed solutions adhere to Salesforce best practices and align with organizational objectives.
Lifecycle Management: Support the full project lifecycle, from requirements gathering through testing, deployment, and adoption.
Testing & Validation: Participate in UAT planning and execution, develop test cases, and validate system functionality against requirements.
Change Management: Facilitate training, communication, and user enablement activities to drive successful adoption.
Reporting Design: Collaborate with stakeholders to define data models, reports, and dashboards for sales and service KPIs.
Data Governance: Ensure data integrity, consistency, and visibility across Salesforce clouds and integrated systems.
Sales Cloud Expertise: Manage lead and opportunity processes, forecasting, and quoting to support sales performance and pipeline visibility.
Field Service Cloud Expertise: Oversee work order management, scheduling, and mobile technician enablement for operational efficiency.
Experience Cloud Expertise: Configure partner, customer, and field portals, including content management and access permissions.
Minimum Job Requirements
Education: Bachelor’s degree in Business, Information Systems, or a related field, or equivalent work experience.
Experience: 3–6 years of experience as a Salesforce Business Analyst or in a similar role, with proven expertise in Sales Cloud, Field Service Cloud, and Experience Cloud implementations or enhancements.
Technical Skills: Strong understanding of the Salesforce data model, automation tools (Flows, Validation Rules, Approval Processes), and security model.
Documentation & Analysis: Skilled in creating user stories, process flows, and business requirement documents (BRDs) using tools such as Lucidchart, Visio, or Miro.
Support: Ability to manage multiple priorities while maintaining accuracy, communication, and stakeholder alignment across projects.
Skills & Competencies
CRM Expertise: Demonstrated ability to configure and optimize Salesforce CRM, including Sales, Field Service, and Experience Clouds.
Business Analysis & Problem Solving: Strong analytical and critical thinking skills with the ability to translate business needs into scalable, system-based solutions.
Stakeholder Management: Builds strong relationships with business users, gathers feedback, and ensures alignment between technical solutions and operational goals.
Communication: Excellent written, verbal, and presentation skills; effectively bridges communication between technical and non-technical teams.
Process Improvement Mindset: Identifies opportunities for workflow optimization and drives continuous improvement initiatives.
Collaboration & Accountability: Works effectively with cross-functional teams; demonstrates ownership, reliability, and commitment to delivering high-quality results.
Benefits & Wellness at SCA We believe great people deserve great perks. When you join SCA, you’re not just keeping the streets clean—you’re paving the way to a better future.
401(k) with Match
Health, Dental, Vision & Life Insurance
Short- & Long-Term Disability
Indemnity Insurance
Paid Time Off & Holidays
Training Programs
Team Focus
A Culture that Cares
Rooted in Respect
Physical Requirements & Travel
Lifting: Up to 10 lbs
Sitting/Standing: Primarily desk-based with moderate standing or walking
Dexterity: Ability to use computers, phones, and standard office equipment
Visual & Auditory: Normal or corrected vision and hearing sufficient for office work
Travel: Minimal travel required, primarily for team meetings and occasional collaboration sessions
Sweeping Corp is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. Sweeping Corporation of America is Proud to be a Drug Free Workplace.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Business Development and Sales
#J-18808-Ljbffr