Lexus
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Service Advisor
role at
Lexus .
The Service Advisor is responsible for service sales and gross profit, and proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in ensuring customer satisfaction. The Service Advisor is the dealership's first-line customer relations and service sales representative.
Base pay range $50,000.00/yr - $100,000.00/yr
Benefits
Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Family owned and operated
Long term job security
Responsibilities
Greet each customer in a prompt, courteous manner 100% of the time and never differentiate between customers that are paying for service and warranty service. Acknowledge customers who are waiting in line and let them know that they will be helped soon.
Schedule appointments using dealership-approved forms.
Communicate with service customers to determine the nature of the mechanical problem. Listen to and help interpret customer's statements accurately.
Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicle's work will be completed.
Obtain customer and vehicle data. Secure method of payment.
Test drive the vehicle with the customer if there is any question as to the nature of the problem.
Inspect all vehicles for bodywork, notify the customer that the work is needed.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, using maintenance menus.
Ensure that all Repair Orders are accounted for.
Qualifications
Excellent communication skills.
Must have valid driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle.
Must be a team player with impeccable honesty and integrity.
Maintain a high level of professional personal appearance and conduct.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Service Advisor
role at
Lexus .
The Service Advisor is responsible for service sales and gross profit, and proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in ensuring customer satisfaction. The Service Advisor is the dealership's first-line customer relations and service sales representative.
Base pay range $50,000.00/yr - $100,000.00/yr
Benefits
Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Family owned and operated
Long term job security
Responsibilities
Greet each customer in a prompt, courteous manner 100% of the time and never differentiate between customers that are paying for service and warranty service. Acknowledge customers who are waiting in line and let them know that they will be helped soon.
Schedule appointments using dealership-approved forms.
Communicate with service customers to determine the nature of the mechanical problem. Listen to and help interpret customer's statements accurately.
Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicle's work will be completed.
Obtain customer and vehicle data. Secure method of payment.
Test drive the vehicle with the customer if there is any question as to the nature of the problem.
Inspect all vehicles for bodywork, notify the customer that the work is needed.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, using maintenance menus.
Ensure that all Repair Orders are accounted for.
Qualifications
Excellent communication skills.
Must have valid driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle.
Must be a team player with impeccable honesty and integrity.
Maintain a high level of professional personal appearance and conduct.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr