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Stress-Free

Remote Service Advisor

Stress-Free, Austin, Texas, us, 78716

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Overview Join Stress Free Auto Care, where our mission is to make auto care a stress-free, trustworthy experience. We blend VIP-level customer service with high-impact sales results to deliver exceptional service, honesty, transparency, and convenience.

About The Role We’re seeking sales-driven customer service professionals who can confidently handle 75–100 inbound/outbound calls per day, meet KPIs, and close service appointments. You won’t be cold calling strangers—these are warm leads and current customers. Your job is to build trust, uncover needs, and secure the appointment while maximizing upsell and cross-sell opportunities.

What You’ll Do

Convert inbound and outbound calls into confirmed vehicle service appointments.

Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals.

Recommend additional repairs, maintenance packages, and service upgrades that benefit the customer.

Provide VIP white glove customer service, ensuring every interaction builds trust and loyalty.

Communicate clearly with customers about services, timelines, and costs.

Use our CRM to track leads, schedule appointments, and document all customer interactions.

Collaborate with shop teams to ensure seamless handoffs and exceptional follow-through.

What’s In It For You

Competitive Base Pay: $25/hour + Commission

Benefits:

PTO + 6 paid holidays annually

Medical, Dental, and Vision Insurance

401(k) with 4% employer match

Employee referral program

Fully Remote: Work from anywhere in the U.S.

Career Growth: We’re expanding quickly, offering opportunities to advance into leadership and higher-earning sales roles.

What We’re Looking For

Sales Development / Call Center / Inside Sales experience (automotive experience a plus, but not required).

Strong phone presence with experience handling high call volumes (75–100+ calls/day).

Ability to influence and close without being pushy—consultative, trust-based selling.

Skilled at meeting or exceeding sales and service KPIs.

Proficiency with CRM tools and strong organizational skills.

Fast and accurate typing (40+ WPM).

Thrives in a fast-paced, goal-driven environment while delivering outstanding customer care.

Apply Apply today to turn customer conversations into revenue—and rewards.

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