Copley Hospital
Mansfield Orthopaedics - Patient Engagement Specialist - Morrisville - Offering
Copley Hospital, Morristown, Vermont, United States
Mansfield Orthopaedics - Patient Engagement Specialist - Morrisville
Mansfield Orthopaedics, located in Morrisville and Waterbury VT, offers a comprehensive range of evidence-based medicine and proven treatments and techniques that consider the patients' wishes and preferences. Many of our orthopedic providers and staff are active athletes and outdoor enthusiasts, making us particularly well-suited to serve the active, 4‑season lifestyle of our patients. We are sensitive to patients' desire to regain their mobility and get back to doing the things they love as soon as possible.
Overview The Patient Engagement Specialist acts as the first point of contact for our patients visiting our locations. They orient patients to the practice with directions and instructions, assist in maintaining efficient patient workflow, and organize and facilitate clerical administrative duties pertaining to patient registration and scheduling of appointments. This position is responsible for the collection and validation of demographic, socio‑economic, insurance, and co‑payment information at the time of service; for patient chart maintenance and communication with physicians’ offices as needed; and for compliance with all applicable state and federal laws, regulations, and policies governing the provision of health care.
Responsibilities
Registers and performs all related functions for Time of Service Patients
CPSI registration according to outlined guidelines.
Explains and obtains all necessary patient consents in a complete and timely manner.
Collects and provides financial paperwork as required.
Determines and collects patient co‑payment amount and issues receipt.
Counts and verifies cash and payments with 100% accuracy.
Processes cancellation of services as required, notifying all pertinent hospital personnel as necessary.
Obtains and verifies patient information for pre‑registration
Obtains all relevant information from various scheduling offices.
Confirms appointment with patient and/or follows up with patient in a timely manner if information is found to be incorrect or incomplete.
Telephone: Courteously answers calls within 3 rings. Changes as needed.
May schedule special diagnostic tests for clinic patients as per provider’s orders. Communicates directly with the testing service or department, confirms the appointment with patients, obtains screening information and ensures it is communicated to the appropriate department, informs the patient of the scheduled date and procedure, and ensures that the patient is scheduled for a follow‑up provider appointment following the test.
Performs all functions associated with scheduling appointments for patients, communicating with patients, physicians, and other staff members by telephone. Proficient with electronic medical records (EMR), collecting payments, and solving scheduling problems.
Proficient with electronic medical records (EMR).
Qualifications
Experience: Excellent levels of decision making, proactive initiative, research, understanding of complexities, analytical thinking, problem solving, and leadership.
Excellent communication, interpersonal, and customer service skills.
Computer proficiency in the Windows environment, organizational skills, ability to prioritize and multi‑task in a fast paced and sometimes stressful environment.
Nice to have:
Prior experience within a medical office.
Knowledge of medical terminology.
Additional Information Full‑Time position (part‑time options available). Location primarily in Morrisville with flexibility to move to Morrisville as needed. Copley Hospital offers a variety of shifts across full‑time, part‑time, and temporary needs. Compensation is negotiable and may vary based on experience, education, skill, internal equity, and market data. External candidates who have not worked for Copley Hospital in the past year are eligible for a hiring bonus based on experience – bonuses for full‑time new hires up to $2,000. Please apply today and ask our recruiter for more details!
Seniority Level Entry level
Employment Type Full‑time
Job Function Other (Hospitals and Health Care)
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Overview The Patient Engagement Specialist acts as the first point of contact for our patients visiting our locations. They orient patients to the practice with directions and instructions, assist in maintaining efficient patient workflow, and organize and facilitate clerical administrative duties pertaining to patient registration and scheduling of appointments. This position is responsible for the collection and validation of demographic, socio‑economic, insurance, and co‑payment information at the time of service; for patient chart maintenance and communication with physicians’ offices as needed; and for compliance with all applicable state and federal laws, regulations, and policies governing the provision of health care.
Responsibilities
Registers and performs all related functions for Time of Service Patients
CPSI registration according to outlined guidelines.
Explains and obtains all necessary patient consents in a complete and timely manner.
Collects and provides financial paperwork as required.
Determines and collects patient co‑payment amount and issues receipt.
Counts and verifies cash and payments with 100% accuracy.
Processes cancellation of services as required, notifying all pertinent hospital personnel as necessary.
Obtains and verifies patient information for pre‑registration
Obtains all relevant information from various scheduling offices.
Confirms appointment with patient and/or follows up with patient in a timely manner if information is found to be incorrect or incomplete.
Telephone: Courteously answers calls within 3 rings. Changes as needed.
May schedule special diagnostic tests for clinic patients as per provider’s orders. Communicates directly with the testing service or department, confirms the appointment with patients, obtains screening information and ensures it is communicated to the appropriate department, informs the patient of the scheduled date and procedure, and ensures that the patient is scheduled for a follow‑up provider appointment following the test.
Performs all functions associated with scheduling appointments for patients, communicating with patients, physicians, and other staff members by telephone. Proficient with electronic medical records (EMR), collecting payments, and solving scheduling problems.
Proficient with electronic medical records (EMR).
Qualifications
Experience: Excellent levels of decision making, proactive initiative, research, understanding of complexities, analytical thinking, problem solving, and leadership.
Excellent communication, interpersonal, and customer service skills.
Computer proficiency in the Windows environment, organizational skills, ability to prioritize and multi‑task in a fast paced and sometimes stressful environment.
Nice to have:
Prior experience within a medical office.
Knowledge of medical terminology.
Additional Information Full‑Time position (part‑time options available). Location primarily in Morrisville with flexibility to move to Morrisville as needed. Copley Hospital offers a variety of shifts across full‑time, part‑time, and temporary needs. Compensation is negotiable and may vary based on experience, education, skill, internal equity, and market data. External candidates who have not worked for Copley Hospital in the past year are eligible for a hiring bonus based on experience – bonuses for full‑time new hires up to $2,000. Please apply today and ask our recruiter for more details!
Seniority Level Entry level
Employment Type Full‑time
Job Function Other (Hospitals and Health Care)
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