The Auto Club Group
It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time
Exempt/Non Exempt Exempt/Non Exempt
Job Description Service Advisors serve as the liaison between customers and the automotive technicians, properly informing and educating customers on repair and maintenance needs to ensure customer safety and satisfaction. They schedule, confirm, and prepare for appointments with customers to expedite their service experience. In addition, they enter repair orders into the service database system; produce repair orders for customers with full transparency including cost and time estimates. Service Advisors also complete documentation of automotive problems and service needs by listening to customer's description of symptoms, clarifying description of problems, and examining service schedules while providing clear and consistent documentation within the digital vehicle inspection and the point of sale.
A Day in the Life of a Service Advisor In this role, Service Advisors will also have the opportunity to:
Prepare pricing estimates for labor and parts based on technician's notes and documentation, per business line predetermined matrix
Utilize the consultative selling process to assist customers in recommending needed maintenance based on technician notes and recommendations to accommodate each customer's situation, vehicle age, mileage and history
Communicate frequently with technicians to ensure timely completion of work
Gain superior product knowledge to effectively assist customers with service maintenance requirements and warranty information
Process customer payments for services
Collect deposit (minimum 50%) from customer on repairs that exceed $1,000
Be an integral part of maintaining customer satisfaction scores
Actively identify member / customer needs across all business lines; introducing members to other departments.
Advocate for membership, insurance and travel departments
Assist management with inventory count and maintain of efficient stock level, as needed
How We Reward Our Employees
Excellent medical, dental, vision and prescription
Free AAA membership
Free uniforms and shoes
Up to 3 weeks of vacation in your first year
11 paid holidays
Profit sharing and 401k with matching contributions
Automatic 4% 401K employer contribution
Additional 401K match of 50% up to 6% contribution
(6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)
Salary & Incentives
This role is a salaried, non-exempt position (eligible for overtime pay).
Competitive pay range starting at $45,000 (rate based on experience and actual hours worked: base rate + monthly bonus + annual bonus eligibility).
In addition to an annual base salary, Service Advisors are also eligible for: monthly incentive opportunity: gross-profit based; annual incentive opportunity; certification bonus opportunity.
Work-Life Balance
Closed Sundays
Shorter workdays than competitors (we close at 6pm)
Weekdays, hours are 7:30am-6pm
Saturday, hours are 8am to 4pm
Closed major holidays
Required Qualifications
Have a High School diploma, GED or Technical school certification
Posses a valid driver's license
6 months or more of relevant customer service or sales experience
Knowledge & Skills
Sales Acumen - uses knowledge to promote product/service value
Communication - effectively conveys information; demonstrates use of listening skills
Taking Initiative - proactively seeks out ways to improve
Collaborative Partner- works well with individuals and groups to achieve common goals
Deliver Results - achieves excellence in all tasks and goals
Customer Focus - anticipates and meets needs of customer
Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations
Preferred Qualifications
Bachelor's degree
Work Environment
May experience loud noises and odors intermittently in the shop environment.
This position involves standing, walking and normal physical mobility, including reaching, grabbing, lifting and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)
Must have own tools appropriate for their skill level for use in the center.
Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.
Must be able to maintain working on your feet in a concrete facility for the entire work shift.
Interested in learning more? Apply Today!
About the Company Who We Are: Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
To learn more about AAA The Auto Club Group visit www.aaa.com
Legal & Compliance Statements The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
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JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time
Exempt/Non Exempt Exempt/Non Exempt
Job Description Service Advisors serve as the liaison between customers and the automotive technicians, properly informing and educating customers on repair and maintenance needs to ensure customer safety and satisfaction. They schedule, confirm, and prepare for appointments with customers to expedite their service experience. In addition, they enter repair orders into the service database system; produce repair orders for customers with full transparency including cost and time estimates. Service Advisors also complete documentation of automotive problems and service needs by listening to customer's description of symptoms, clarifying description of problems, and examining service schedules while providing clear and consistent documentation within the digital vehicle inspection and the point of sale.
A Day in the Life of a Service Advisor In this role, Service Advisors will also have the opportunity to:
Prepare pricing estimates for labor and parts based on technician's notes and documentation, per business line predetermined matrix
Utilize the consultative selling process to assist customers in recommending needed maintenance based on technician notes and recommendations to accommodate each customer's situation, vehicle age, mileage and history
Communicate frequently with technicians to ensure timely completion of work
Gain superior product knowledge to effectively assist customers with service maintenance requirements and warranty information
Process customer payments for services
Collect deposit (minimum 50%) from customer on repairs that exceed $1,000
Be an integral part of maintaining customer satisfaction scores
Actively identify member / customer needs across all business lines; introducing members to other departments.
Advocate for membership, insurance and travel departments
Assist management with inventory count and maintain of efficient stock level, as needed
How We Reward Our Employees
Excellent medical, dental, vision and prescription
Free AAA membership
Free uniforms and shoes
Up to 3 weeks of vacation in your first year
11 paid holidays
Profit sharing and 401k with matching contributions
Automatic 4% 401K employer contribution
Additional 401K match of 50% up to 6% contribution
(6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)
Salary & Incentives
This role is a salaried, non-exempt position (eligible for overtime pay).
Competitive pay range starting at $45,000 (rate based on experience and actual hours worked: base rate + monthly bonus + annual bonus eligibility).
In addition to an annual base salary, Service Advisors are also eligible for: monthly incentive opportunity: gross-profit based; annual incentive opportunity; certification bonus opportunity.
Work-Life Balance
Closed Sundays
Shorter workdays than competitors (we close at 6pm)
Weekdays, hours are 7:30am-6pm
Saturday, hours are 8am to 4pm
Closed major holidays
Required Qualifications
Have a High School diploma, GED or Technical school certification
Posses a valid driver's license
6 months or more of relevant customer service or sales experience
Knowledge & Skills
Sales Acumen - uses knowledge to promote product/service value
Communication - effectively conveys information; demonstrates use of listening skills
Taking Initiative - proactively seeks out ways to improve
Collaborative Partner- works well with individuals and groups to achieve common goals
Deliver Results - achieves excellence in all tasks and goals
Customer Focus - anticipates and meets needs of customer
Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations
Preferred Qualifications
Bachelor's degree
Work Environment
May experience loud noises and odors intermittently in the shop environment.
This position involves standing, walking and normal physical mobility, including reaching, grabbing, lifting and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)
Must have own tools appropriate for their skill level for use in the center.
Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.
Must be able to maintain working on your feet in a concrete facility for the entire work shift.
Interested in learning more? Apply Today!
About the Company Who We Are: Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
To learn more about AAA The Auto Club Group visit www.aaa.com
Legal & Compliance Statements The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
#J-18808-Ljbffr