Delta Faucet Company
Product Claims Specialist
Delta Faucet Company is committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe diverse perspectives strengthen our mission and welcome individuals from all backgrounds to join us in creating inclusive solutions.
Responsibilities
Review returned products and call data to determine next steps to resolve a customer’s issue.
Monitor e‑mail and mail for receipt of subrogation or litigation paperwork and request / file needed information; communicate with Delta and Masco personnel as needed to resolve.
Review Product Return data in Smartsheet and update the submitted data as needed.
Evaluate Level 1 Product Returns and determine if the claim should be dispositioned or submitted to Delta’s test lab for further evaluation.
Submit returned product to Delta’s test lab for evaluation when needed to assess product performance.
Leverage internal information to answer questions from customers and internal personnel; questions can be both general and technical in nature.
Communicate directly with customers, consumers, Contact Center employees, and sales personnel.
Work with Delta Faucet’s engineers and other technical resources to understand potential product issues and resolution.
Request inspection of in‑house stock when there is a potential non‑conformance.
Monitor and respond to online portal concerns professionally and efficiently.
Work with product development teams on coordination of product field trials.
Stay up to date on product changes and new products that are introduced.
Address consumer or customer dissatisfaction with care, patience, and concern.
Respond positively when faced with fast‑paced decision making.
Elevate issues within Delta Faucet Company when necessary.
Complete additional responsibilities or projects as assigned.
Qualifications
College or university degree and customer service experience.
Working knowledge of Delta’s products or plumbing products is desired.
Proficient use of Microsoft Office and Smartsheet; SAP and Salesforce experience are a plus.
Demonstrated ability to handle multiple tasks concurrently with attention to detail.
Ability to make business decisions with little supervision.
Strong written and verbal communication skills and high professional standards characterized by good judgment, initiative, and ethics.
Benefits
Culture: Recognized and award‑winning reputation for equality, diversity and inclusion, flexibility, work‑life balance, and more.
Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, employee incentive programs; resources for mental, physical and financial wellbeing.
Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross‑company.
Social Impact: Employee‑led and self‑directed Business Resource Groups; paid volunteer day annually; employees share skills with charities and nonprofit organizations.
Employment Details Full‑time. Hiring Range: $20.70 - $32.45 per hour (actual compensation may vary based on experience, education, geographic location, and/or skills).
EEO Statement Delta Faucet Company is an equal opportunity employer and strives to employ the most qualified individuals for every position. The Company’s policy prohibits discrimination in any employment opportunity based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, disability, marital/domestic partner status, military and veteran status, height, weight or any other characteristic protected by law. This commitment applies to all personnel regardless of location and prohibits unlawful discrimination. Delta Faucet Company is an E‑Verify employer.
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Responsibilities
Review returned products and call data to determine next steps to resolve a customer’s issue.
Monitor e‑mail and mail for receipt of subrogation or litigation paperwork and request / file needed information; communicate with Delta and Masco personnel as needed to resolve.
Review Product Return data in Smartsheet and update the submitted data as needed.
Evaluate Level 1 Product Returns and determine if the claim should be dispositioned or submitted to Delta’s test lab for further evaluation.
Submit returned product to Delta’s test lab for evaluation when needed to assess product performance.
Leverage internal information to answer questions from customers and internal personnel; questions can be both general and technical in nature.
Communicate directly with customers, consumers, Contact Center employees, and sales personnel.
Work with Delta Faucet’s engineers and other technical resources to understand potential product issues and resolution.
Request inspection of in‑house stock when there is a potential non‑conformance.
Monitor and respond to online portal concerns professionally and efficiently.
Work with product development teams on coordination of product field trials.
Stay up to date on product changes and new products that are introduced.
Address consumer or customer dissatisfaction with care, patience, and concern.
Respond positively when faced with fast‑paced decision making.
Elevate issues within Delta Faucet Company when necessary.
Complete additional responsibilities or projects as assigned.
Qualifications
College or university degree and customer service experience.
Working knowledge of Delta’s products or plumbing products is desired.
Proficient use of Microsoft Office and Smartsheet; SAP and Salesforce experience are a plus.
Demonstrated ability to handle multiple tasks concurrently with attention to detail.
Ability to make business decisions with little supervision.
Strong written and verbal communication skills and high professional standards characterized by good judgment, initiative, and ethics.
Benefits
Culture: Recognized and award‑winning reputation for equality, diversity and inclusion, flexibility, work‑life balance, and more.
Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, employee incentive programs; resources for mental, physical and financial wellbeing.
Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross‑company.
Social Impact: Employee‑led and self‑directed Business Resource Groups; paid volunteer day annually; employees share skills with charities and nonprofit organizations.
Employment Details Full‑time. Hiring Range: $20.70 - $32.45 per hour (actual compensation may vary based on experience, education, geographic location, and/or skills).
EEO Statement Delta Faucet Company is an equal opportunity employer and strives to employ the most qualified individuals for every position. The Company’s policy prohibits discrimination in any employment opportunity based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, disability, marital/domestic partner status, military and veteran status, height, weight or any other characteristic protected by law. This commitment applies to all personnel regardless of location and prohibits unlawful discrimination. Delta Faucet Company is an E‑Verify employer.
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