Yusen Logistics
Air Freight Forwarding Manager- Exports
Yusen Logistics, Elk Grove Village, Illinois, United States
Air Freight Forwarding Manager – Exports
Yusen Logistics
Overview
The AFF Manager – Export directs and oversees daily air export operations at the branch level, ensuring processes are compliant, efficient, and profitable. The role supports tactical execution and strategic development across services, branch procedures, vendor negotiations, and client onboarding. It collaborates directly with branch leadership, sales teams, and GHQ‑ARM members to drive innovation and profitability in AFF. Responsibilities
Supervise day‑to‑day air export operations, ensuring timely, accurate, safe, and compliant shipment processing, including special handling, dangerous goods, oversized, and time‑critical cargo. Oversee all Dangerous Goods compliance for export shipments, ensuring proper classification, packaging, documentation, acceptance checks, and staff training per IATA and federal regulations. Act as the escalation point for DG‑related issues and ensure DG‑certified staff are scheduled appropriately. Coordinate closely with Brokerage teams when export documentation or clearance intersects with inbound workflows to prevent delays and maintain regulatory consistency. Maintain strict adherence to U.S. and international export regulations, TSA requirements, carrier rules, DG regulations, and internal compliance standards. Develop, execute, and maintain audit programs, SOPs, DG handling procedures, and process controls to support consistent, compliant operations. Monitor performance against KPIs, providing hands‑on coaching, training, and performance management for Export, Gateway, and Customer Service staff. Partner with Air Export, Gateway, and Customer Service teams to streamline communication, improve workflow efficiency, and strengthen customer experience. Oversee creation, maintenance, and continuous improvement of customer‑specific export and DG procedures. Lead the customer service function for export operations, ensuring prompt, accurate communication and timely updates for bookings, milestones, and exceptions. Manage escalations related to service issues, DG concerns, customer inquiries, and service failures. Collaborate with carriers, vendors, and service partners to ensure service reliability, DG handling capabilities, and cost effectiveness. Support RFQs, new business development, and customer growth, providing export and DG expertise to strengthen proposals and operational solutions. Work closely with Sales and Branch Management to ensure customer expectations, SLAs, and service levels are consistently met or exceeded. Liaise across business units and headquarters to optimize export capacity, space allocation, DG movement planning, cost structures, and network efficiency. Track, analyze, and report export KPIs, customer service metrics, DG compliance data, and overall performance results. Oversee shipment accounting, including vendor payables, customer billing, receivables, profitability reporting, and margin analysis. Support pricing strategies and rate discussions with carriers and 3PL partners, including DG‑related surcharges and service considerations. Direct claims management, ensuring timely reporting, accurate documentation, customer communication, and root‑cause follow‑up. Manage and develop Export, Gateway, and Customer Service leaders, including hiring, coaching, training, and performance evaluation. Ensure all supervisory activities comply with organizational policy, TSA and IATA DG regulations, labor laws, and industry standards. Serve as the primary escalation point for operational emergencies, DG issues, service disruptions, and strategic decision‑making. Foster strong relationships with internal teams, customers, carriers, and vendors to support operational continuity, customer satisfaction, and long‑term business success. Qualifications
Bachelor’s degree preferred; equivalent combination of education and experience will be considered. 5+ years of experience in international freight forwarding, gateway, or logistics, including 4+ years in a management role. Excellent customer service or sales skills, with the ability to grasp extensive knowledge while interacting with a variety of stakeholders. Strong knowledge of international freight forwarding business. Organizational and time‑management skills, with the ability to prioritize multiple tasks. Problem‑solving orientation and strong written communication skills. Physical Demands
Maintain regular and punctual attendance. Prolonged sitting at a desk or computer terminal. Frequent use of hands and fingers for typing, filing, and handling documents. Occasional lifting of light items up to 25 lbs. Visual acuity for reading and computer work. Walking short distances within the office or building. May require use of personal protective equipment in certain environments. Environmental Demands
Hybrid work schedule with remote and in‑office settings. Office environment – confined workspace or cubicle includes moderate noise. Remote workspace should have internet connectivity, be quiet, secure, and ergonomic. Requires ability to adapt to changing priorities and multitask in a dynamic environment. Frequently communicates with coworkers and clients to exchange accurate information. In‑office presence may be required on scheduled days or specific events, meetings, or team activities. May involve travel or off‑site meetings up to 5% of the time. Benefits
Medical, Dental, and Vision coverage beginning the 1 st
of the month following start date. 401(k) with company match. Standard 10 days PTO. Eligible for bonus plan. Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more. About Yusen Logistics (Americas)
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice. Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.
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The AFF Manager – Export directs and oversees daily air export operations at the branch level, ensuring processes are compliant, efficient, and profitable. The role supports tactical execution and strategic development across services, branch procedures, vendor negotiations, and client onboarding. It collaborates directly with branch leadership, sales teams, and GHQ‑ARM members to drive innovation and profitability in AFF. Responsibilities
Supervise day‑to‑day air export operations, ensuring timely, accurate, safe, and compliant shipment processing, including special handling, dangerous goods, oversized, and time‑critical cargo. Oversee all Dangerous Goods compliance for export shipments, ensuring proper classification, packaging, documentation, acceptance checks, and staff training per IATA and federal regulations. Act as the escalation point for DG‑related issues and ensure DG‑certified staff are scheduled appropriately. Coordinate closely with Brokerage teams when export documentation or clearance intersects with inbound workflows to prevent delays and maintain regulatory consistency. Maintain strict adherence to U.S. and international export regulations, TSA requirements, carrier rules, DG regulations, and internal compliance standards. Develop, execute, and maintain audit programs, SOPs, DG handling procedures, and process controls to support consistent, compliant operations. Monitor performance against KPIs, providing hands‑on coaching, training, and performance management for Export, Gateway, and Customer Service staff. Partner with Air Export, Gateway, and Customer Service teams to streamline communication, improve workflow efficiency, and strengthen customer experience. Oversee creation, maintenance, and continuous improvement of customer‑specific export and DG procedures. Lead the customer service function for export operations, ensuring prompt, accurate communication and timely updates for bookings, milestones, and exceptions. Manage escalations related to service issues, DG concerns, customer inquiries, and service failures. Collaborate with carriers, vendors, and service partners to ensure service reliability, DG handling capabilities, and cost effectiveness. Support RFQs, new business development, and customer growth, providing export and DG expertise to strengthen proposals and operational solutions. Work closely with Sales and Branch Management to ensure customer expectations, SLAs, and service levels are consistently met or exceeded. Liaise across business units and headquarters to optimize export capacity, space allocation, DG movement planning, cost structures, and network efficiency. Track, analyze, and report export KPIs, customer service metrics, DG compliance data, and overall performance results. Oversee shipment accounting, including vendor payables, customer billing, receivables, profitability reporting, and margin analysis. Support pricing strategies and rate discussions with carriers and 3PL partners, including DG‑related surcharges and service considerations. Direct claims management, ensuring timely reporting, accurate documentation, customer communication, and root‑cause follow‑up. Manage and develop Export, Gateway, and Customer Service leaders, including hiring, coaching, training, and performance evaluation. Ensure all supervisory activities comply with organizational policy, TSA and IATA DG regulations, labor laws, and industry standards. Serve as the primary escalation point for operational emergencies, DG issues, service disruptions, and strategic decision‑making. Foster strong relationships with internal teams, customers, carriers, and vendors to support operational continuity, customer satisfaction, and long‑term business success. Qualifications
Bachelor’s degree preferred; equivalent combination of education and experience will be considered. 5+ years of experience in international freight forwarding, gateway, or logistics, including 4+ years in a management role. Excellent customer service or sales skills, with the ability to grasp extensive knowledge while interacting with a variety of stakeholders. Strong knowledge of international freight forwarding business. Organizational and time‑management skills, with the ability to prioritize multiple tasks. Problem‑solving orientation and strong written communication skills. Physical Demands
Maintain regular and punctual attendance. Prolonged sitting at a desk or computer terminal. Frequent use of hands and fingers for typing, filing, and handling documents. Occasional lifting of light items up to 25 lbs. Visual acuity for reading and computer work. Walking short distances within the office or building. May require use of personal protective equipment in certain environments. Environmental Demands
Hybrid work schedule with remote and in‑office settings. Office environment – confined workspace or cubicle includes moderate noise. Remote workspace should have internet connectivity, be quiet, secure, and ergonomic. Requires ability to adapt to changing priorities and multitask in a dynamic environment. Frequently communicates with coworkers and clients to exchange accurate information. In‑office presence may be required on scheduled days or specific events, meetings, or team activities. May involve travel or off‑site meetings up to 5% of the time. Benefits
Medical, Dental, and Vision coverage beginning the 1 st
of the month following start date. 401(k) with company match. Standard 10 days PTO. Eligible for bonus plan. Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more. About Yusen Logistics (Americas)
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice. Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.
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