The TJX Companies, Inc.
Retail Key Carrier Coordinator — The TJX Companies
We invite you to join a Fortune 100, leading off‑price retailer that values diversity, collaboration, and personal development. Whether you work in distribution, retail, or corporate, you’ll find opportunities to learn, thrive, and make an impact.
Job Description The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, performing the Coordinator role most of the time and occasionally acting as Key Carrier to lead and maintain all store aspects. Key Carriers must have open availability, including nights and weekends, and exemplify exceptional customer service.
Responsibilities
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Acts as Manager on Duty adhering to company policy and procedure
Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
Addresses immediate customer service issues and provides appropriate coaching to Associates
Exercises discretion regarding customer service policies to satisfy customers
Maintains accurate Associate coverage in service areas for a positive customer experience
Ensures Associates adhere to all operational procedures
Ensures opening/closing procedures are executed according to company guidelines
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Provides feedback, recognition and coaching to Associates
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Qualifications
Able to work a flexible schedule, including nights and weekends
Team player, working effectively with peers and supervisors
Able to respond appropriately to changes in direction or unexpected situations
Knowledge of company standard software, systems, and procedures
Knowledge of merchandise flow in stores
Proven problem solving skills
Able to effectively coach, delegate, and follow-up on multiple people/tasks
Able to act quickly under challenging circumstances
Capable of multi‑tasking
Superior communication and organizational skills with attention to detail
1 year retail, 6 months leadership experience
Benefits
Associate discount; EAP; smoking cessation; bereavement
401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses
401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance
All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time
Location: USA, Sierra Store 0095, Riverton UT
Starting pay range: $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
#J-18808-Ljbffr
Job Description The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, performing the Coordinator role most of the time and occasionally acting as Key Carrier to lead and maintain all store aspects. Key Carriers must have open availability, including nights and weekends, and exemplify exceptional customer service.
Responsibilities
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Acts as Manager on Duty adhering to company policy and procedure
Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
Addresses immediate customer service issues and provides appropriate coaching to Associates
Exercises discretion regarding customer service policies to satisfy customers
Maintains accurate Associate coverage in service areas for a positive customer experience
Ensures Associates adhere to all operational procedures
Ensures opening/closing procedures are executed according to company guidelines
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Provides feedback, recognition and coaching to Associates
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Qualifications
Able to work a flexible schedule, including nights and weekends
Team player, working effectively with peers and supervisors
Able to respond appropriately to changes in direction or unexpected situations
Knowledge of company standard software, systems, and procedures
Knowledge of merchandise flow in stores
Proven problem solving skills
Able to effectively coach, delegate, and follow-up on multiple people/tasks
Able to act quickly under challenging circumstances
Capable of multi‑tasking
Superior communication and organizational skills with attention to detail
1 year retail, 6 months leadership experience
Benefits
Associate discount; EAP; smoking cessation; bereavement
401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses
401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance
All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time
Location: USA, Sierra Store 0095, Riverton UT
Starting pay range: $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
#J-18808-Ljbffr