Don Ayres Automotive Group
Service Advisor - Honda
Don Ayres Automotive Group, Fort Wayne, Indiana, United States, 46804
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Service Advisor - Honda
role at
Don Ayres Automotive Group
We’re Hiring Service Advisors, Meet Paul!
Pay Range $65,000.00/yr - $180,000.00/yr
Schedule
Week 1: Monday-Friday 6:30 am – 4:00 pm (1 hr lunch) and Saturday 7:30 am – 3:00 pm
Week 2: Monday-Friday 6:30 am – 4:30 pm (1 hr lunch)
Week 3: Monday-Friday 6:30 am – 5:00 pm (1 hr lunch)
Week 4: Monday-Friday 6:30 am – 6:00 pm (1 hr lunch) + 1 day off during the work week
Compensation Structure
100% commission-based – unlimited earning potential based on performance
Advisor compensation typically ranges from $65 k to $180 k+ annually, depending on performance
Work Environment
In-store position in the Service Drive of a fast‑paced dealership
Frequent interaction with customers and technicians
Standing and walking for extended periods
Lifting up to 25 lbs
Work schedule includes Saturdays and extended hours as needed
Key Responsibilities
Greet customers in a friendly and professional manner
Listen to customer concerns and accurately document service needs and vehicle issues
Provide detailed cost estimates and explain recommended services and repairs clearly
Coordinate vehicle inspections and diagnostic procedures with technicians
Communicate technician findings to customers and obtain necessary repair approvals
Monitor service progress and keep customers informed throughout the repair process
Ensure all repair orders are properly documented and closed in a timely manner
Discuss additional services and maintenance based on vehicle history and inspection results
Handle customer inquiries, concerns, and complaints with professionalism and efficiency
Maintain a clean and organized service drive and customer lounge area
Assist in scheduling appointments and managing the service calendar
Follow all dealership and manufacturer policies, procedures, and compliance guidelines
Qualifications
High school diploma or equivalent (post‑secondary education or technical training preferred)
Minimum 1–2 years of experience in an automotive service advisor or related customer service role
Knowledge of automotive systems, maintenance schedules, and repair terminology preferred
Excellent interpersonal and communication skills
Ability to multi‑task and manage time effectively in a high‑volume environment
Proficient technology and computer skills
Proficiency with service management software (e.g., CDK) is a plus
Valid driver’s license and clean driving record
Must be able to pass pre‑employment drug screen and background check
Professional experience in a similar role preferred
Able to lift 25 lbs
Benefits
Competitive pay with performance‑based compensation
Health and dental insurance
Supplemental vision, dental, and life insurance
Paid time off and holidays
Closed on major holidays
Short‑term disability insurance
Life insurance coverage at no cost, fully paid by the employer
Employee Assistance Program
Fitness Club Discount
401(k) retirement plan with company match
Employee discounts on parts and services
Ongoing training and career advancement opportunities
Fast‑paced, high‑energy environment
Supportive, friendly, and positive company culture
Physical Demands Any physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer Don Ayres is an Equal Opportunity Employer.
Senior Level
Entry level
Employment Type
Part‑time
Job Function
Other
Industries
Motor Vehicle Manufacturing
Location Fort Wayne, IN
#J-18808-Ljbffr
Service Advisor - Honda
role at
Don Ayres Automotive Group
We’re Hiring Service Advisors, Meet Paul!
Pay Range $65,000.00/yr - $180,000.00/yr
Schedule
Week 1: Monday-Friday 6:30 am – 4:00 pm (1 hr lunch) and Saturday 7:30 am – 3:00 pm
Week 2: Monday-Friday 6:30 am – 4:30 pm (1 hr lunch)
Week 3: Monday-Friday 6:30 am – 5:00 pm (1 hr lunch)
Week 4: Monday-Friday 6:30 am – 6:00 pm (1 hr lunch) + 1 day off during the work week
Compensation Structure
100% commission-based – unlimited earning potential based on performance
Advisor compensation typically ranges from $65 k to $180 k+ annually, depending on performance
Work Environment
In-store position in the Service Drive of a fast‑paced dealership
Frequent interaction with customers and technicians
Standing and walking for extended periods
Lifting up to 25 lbs
Work schedule includes Saturdays and extended hours as needed
Key Responsibilities
Greet customers in a friendly and professional manner
Listen to customer concerns and accurately document service needs and vehicle issues
Provide detailed cost estimates and explain recommended services and repairs clearly
Coordinate vehicle inspections and diagnostic procedures with technicians
Communicate technician findings to customers and obtain necessary repair approvals
Monitor service progress and keep customers informed throughout the repair process
Ensure all repair orders are properly documented and closed in a timely manner
Discuss additional services and maintenance based on vehicle history and inspection results
Handle customer inquiries, concerns, and complaints with professionalism and efficiency
Maintain a clean and organized service drive and customer lounge area
Assist in scheduling appointments and managing the service calendar
Follow all dealership and manufacturer policies, procedures, and compliance guidelines
Qualifications
High school diploma or equivalent (post‑secondary education or technical training preferred)
Minimum 1–2 years of experience in an automotive service advisor or related customer service role
Knowledge of automotive systems, maintenance schedules, and repair terminology preferred
Excellent interpersonal and communication skills
Ability to multi‑task and manage time effectively in a high‑volume environment
Proficient technology and computer skills
Proficiency with service management software (e.g., CDK) is a plus
Valid driver’s license and clean driving record
Must be able to pass pre‑employment drug screen and background check
Professional experience in a similar role preferred
Able to lift 25 lbs
Benefits
Competitive pay with performance‑based compensation
Health and dental insurance
Supplemental vision, dental, and life insurance
Paid time off and holidays
Closed on major holidays
Short‑term disability insurance
Life insurance coverage at no cost, fully paid by the employer
Employee Assistance Program
Fitness Club Discount
401(k) retirement plan with company match
Employee discounts on parts and services
Ongoing training and career advancement opportunities
Fast‑paced, high‑energy environment
Supportive, friendly, and positive company culture
Physical Demands Any physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer Don Ayres is an Equal Opportunity Employer.
Senior Level
Entry level
Employment Type
Part‑time
Job Function
Other
Industries
Motor Vehicle Manufacturing
Location Fort Wayne, IN
#J-18808-Ljbffr