New Narrative
Supportive Housing Services (SHS) Housing Coordinator (33844)
New Narrative, Beaverton, Oregon, us, 97078
Purpose
The Supportive Housing Services (SHS) Housing Coordinator reports to the Housing Support Manager – Multnomah County. They are the SHS housing expert, both proficient in housing navigation and housing stabilization. This role provides direct services in the community to participant households as they transition from houselessness, hospital, or licensed residential settings to housing settings of their choice within our community. The SHS Housing Coordinator uses a person‑centered approach to assist participants to prepare for, obtain, and retain housing, with the goal of increasing independence and thriving in the community.
Accountabilities Program Participant Focus
Works with all eligible program participants, including individuals with complex mental health needs, and meets with them in locations that best meet their needs (emergency shelters, behavioral health clinics, behavioral health resource centers).
Interviews and assesses participant household’s eligibility for housing needs and services.
Cultivates positive working relationships with participants.
Builds trust through direct, clear, and honest communication.
Engages in active listening and empathy.
Transparency and clarity regarding program expectations and processes.
Supports individualized service planning and pace of services.
Provides tenant education to foster awareness of housing navigation and retention processes; promotes informed choice through all levels of program participation.
Utilizes assertive engagement strategies and techniques.
Presents in a manner that results in each person feeling seen, heard, and valued.
Supports healthy boundary setting and holding by both staff and the participant.
Service Provision
Understands and completes required service documentation in an accurate, thorough, and timely manner in accordance with contract and agency guidelines.
Responds to housing and other crises that may arise.
Provides housing case management services, including skills training.
Demonstrates consistency and accessibility.
Assists in managing staffing demands during periods of high workload, such as handling a surge in referrals, to ensure program operations continue smoothly and effectively.
Serves as an expert for HMIS for SHS team.
Coordinates SHS trainings in regard to housing services with alignment in agency and community best practices as specified in contracts, certification requirements, and agency guidelines.
Recommends quality improvement around SHS operations, documentation, trainings, systems, and more, to ensure the department is efficient and operating with a best‑practice lens.
Ensures thorough and complete onboarding of all new team members.
Supports staff with coaching, mentoring, feedback, and training to enhance job knowledge and skills.
Models honest, well‑intended and direct feedback, holding team members accountable for doing the same; is receptive to, self‑reflecting on, and utilizes feedback to enhance professional skills and abilities, meet needs of participants, team members and community partners; creates and maintains a culture where team members do the same.
Is accessible and responsive to participants, team members, colleagues, partners, and other stakeholders.
Leads team meetings and conducts group case conferencing meetings with internal team members.
Provides additional support to staff during times of increased workload to maintain service delivery and team productivity.
Manages office supplies: tracks, orders, and maintains SHS site‑specific supplies, ensuring the office is fully stocked and organized.
Has comprehensive understanding of service contracts, budget, and outcomes; plays an active role in development and usage of program tracking systems.
Attends and actively contributes to SHS TEAM leadership meetings (with SHS Director, other SHS TEAM Program Managers and Team Leads); works collaboratively to identify, communicate, and move toward team vision; identify ways the team aligns with mission and values and advances strategic plan.
Promotes SHS team principles—Informed Choice, Person‑Centered approach, Peer‑based approaches and philosophies, etc.—and forms collaborative, working partnerships with other staff and programs/departments within the agency and the community at‑large.
Performs other duties as needed or required.
Property Management and Other Community Partners
Builds rapport and mutually beneficial working relationships with property management and other community partners.
Understands, honors, and communicates the perspectives of property management or landlords.
Meets with property management partners to assess resource availability and ensure caseload participants are set up for housing success and retention as needed.
Responds promptly to property management concerns about a participant’s housing, wellness, etc.
Positively represents the participant and agency when working with community partners.
Documentation, Data Collection, and Reporting
Utilizes required databases (Credible, HMIS, etc.) and operating systems (Microsoft 365, SharePoint, Outlook, Word, Excel, etc.).
Demonstrates the ability to understand program outcomes and measure program effectiveness.
Knowledge, Values, and Core Principles
Aligns with the mission and values of New Narrative, utilizing them to inform service delivery and decision‑making.
Shows an understanding of key philosophies and models from which the team’s core values are derived and utilizes them to inform approach to working with participants and decision‑making.
Demonstrates an understanding of housing vouchers and other housing programming within the community.
Positively contributes to team culture. Includes:
Giving and receiving well‑intended feedback.
Holding self accountable.
Taking initiative to enhance processes and systems.
Contributing innovative ideas.
Enhancing the vision of the department and agency.
Insight into personal biases and the ability to decenter oneself (center the participant).
Knowledgeable about Fair Housing, Landlord‑Tenant Law, and housing‑related resources available to participants in our community.
Understanding the dynamics and needs of individuals dealing with housing insecurity and barriers to obtaining housing.
Ability to follow contract and budget expectations.
Additional Factors
Effectively demonstrates a commitment to stewardship and appropriate use of resources; completes credit card processing accurately and timely.
Identifies conflict and utilizes appropriate listening and communication skills to help resolve disputes; gives and receives well‑intended feedback.
Identifies and negotiates power in relationships with members of vulnerable populations.
Upholds the highest ethical standards and respect for confidentiality.
Answers participant and other business calls or communication within two business days, observing guidelines for confidentiality, security, and professionalism.
Works in a manner that is organized, efficient, and detail‑oriented; handles multiple tasks simultaneously and has excellent organizational skills.
Assists with special promotions and community education; participates in program advocacy and networking for social change.
Takes care of yourself by being aware of personal limitations, communicating your needs to others, and asking for help when needed.
Core Competencies
Communication: Direct, concise, and collaborative. Keeps others informed. Listens effectively to others. Maintains positive and open communications with staff.
Teamwork: Effective at working in team situations.
Initiative/Results Oriented: Originates action. Finds ways to get things done.
Quality: Promotes continuous improvement. Effectively utilizes data.
Customer Responsiveness: Responds well to internal and external customer needs.
Analytical Thinking: Attention to detail over sustained periods of time and ability to analyze data and recognize trends.
Dependability: Counted on to follow through on commitments; at work each day and on time; work completed in a timely fashion.
Aptitude: Ability to comprehend and apply innovative ideas, processes, procedures, or training.
Organizational Awareness: Understands the culture of the organization; interests and concerns of various groups.
Sensitive Information: Exposure to highly confidential information. Must always maintain the highest level of discretion and organization’s security.
Motivate: Ongoing ability to motivate others and remain consistently enthusiastic.
Demeanor: Remaining calm in crisis situations, empathetic, unbiased, and excellent interpretation skills.
Education/Certificates/Licenses/Registration
Preferred: Qualified Mental Health Associate (QMHA) and/or Peer Wellness Specialist (PWS).
Experience/Qualifications
Experience working in HMIS or Credible a plus.
Experience working with Harm Reduction programs a plus.
Experience with Housing First programming a plus.
Familiarity with the population (SPMI, justice involved, SUD, unhoused).
Bilingual preferred.
Seniority level Entry level
Employment type Full‑time
Job function Administrative
Industries Mental Health Care
#J-18808-Ljbffr
Accountabilities Program Participant Focus
Works with all eligible program participants, including individuals with complex mental health needs, and meets with them in locations that best meet their needs (emergency shelters, behavioral health clinics, behavioral health resource centers).
Interviews and assesses participant household’s eligibility for housing needs and services.
Cultivates positive working relationships with participants.
Builds trust through direct, clear, and honest communication.
Engages in active listening and empathy.
Transparency and clarity regarding program expectations and processes.
Supports individualized service planning and pace of services.
Provides tenant education to foster awareness of housing navigation and retention processes; promotes informed choice through all levels of program participation.
Utilizes assertive engagement strategies and techniques.
Presents in a manner that results in each person feeling seen, heard, and valued.
Supports healthy boundary setting and holding by both staff and the participant.
Service Provision
Understands and completes required service documentation in an accurate, thorough, and timely manner in accordance with contract and agency guidelines.
Responds to housing and other crises that may arise.
Provides housing case management services, including skills training.
Demonstrates consistency and accessibility.
Assists in managing staffing demands during periods of high workload, such as handling a surge in referrals, to ensure program operations continue smoothly and effectively.
Serves as an expert for HMIS for SHS team.
Coordinates SHS trainings in regard to housing services with alignment in agency and community best practices as specified in contracts, certification requirements, and agency guidelines.
Recommends quality improvement around SHS operations, documentation, trainings, systems, and more, to ensure the department is efficient and operating with a best‑practice lens.
Ensures thorough and complete onboarding of all new team members.
Supports staff with coaching, mentoring, feedback, and training to enhance job knowledge and skills.
Models honest, well‑intended and direct feedback, holding team members accountable for doing the same; is receptive to, self‑reflecting on, and utilizes feedback to enhance professional skills and abilities, meet needs of participants, team members and community partners; creates and maintains a culture where team members do the same.
Is accessible and responsive to participants, team members, colleagues, partners, and other stakeholders.
Leads team meetings and conducts group case conferencing meetings with internal team members.
Provides additional support to staff during times of increased workload to maintain service delivery and team productivity.
Manages office supplies: tracks, orders, and maintains SHS site‑specific supplies, ensuring the office is fully stocked and organized.
Has comprehensive understanding of service contracts, budget, and outcomes; plays an active role in development and usage of program tracking systems.
Attends and actively contributes to SHS TEAM leadership meetings (with SHS Director, other SHS TEAM Program Managers and Team Leads); works collaboratively to identify, communicate, and move toward team vision; identify ways the team aligns with mission and values and advances strategic plan.
Promotes SHS team principles—Informed Choice, Person‑Centered approach, Peer‑based approaches and philosophies, etc.—and forms collaborative, working partnerships with other staff and programs/departments within the agency and the community at‑large.
Performs other duties as needed or required.
Property Management and Other Community Partners
Builds rapport and mutually beneficial working relationships with property management and other community partners.
Understands, honors, and communicates the perspectives of property management or landlords.
Meets with property management partners to assess resource availability and ensure caseload participants are set up for housing success and retention as needed.
Responds promptly to property management concerns about a participant’s housing, wellness, etc.
Positively represents the participant and agency when working with community partners.
Documentation, Data Collection, and Reporting
Utilizes required databases (Credible, HMIS, etc.) and operating systems (Microsoft 365, SharePoint, Outlook, Word, Excel, etc.).
Demonstrates the ability to understand program outcomes and measure program effectiveness.
Knowledge, Values, and Core Principles
Aligns with the mission and values of New Narrative, utilizing them to inform service delivery and decision‑making.
Shows an understanding of key philosophies and models from which the team’s core values are derived and utilizes them to inform approach to working with participants and decision‑making.
Demonstrates an understanding of housing vouchers and other housing programming within the community.
Positively contributes to team culture. Includes:
Giving and receiving well‑intended feedback.
Holding self accountable.
Taking initiative to enhance processes and systems.
Contributing innovative ideas.
Enhancing the vision of the department and agency.
Insight into personal biases and the ability to decenter oneself (center the participant).
Knowledgeable about Fair Housing, Landlord‑Tenant Law, and housing‑related resources available to participants in our community.
Understanding the dynamics and needs of individuals dealing with housing insecurity and barriers to obtaining housing.
Ability to follow contract and budget expectations.
Additional Factors
Effectively demonstrates a commitment to stewardship and appropriate use of resources; completes credit card processing accurately and timely.
Identifies conflict and utilizes appropriate listening and communication skills to help resolve disputes; gives and receives well‑intended feedback.
Identifies and negotiates power in relationships with members of vulnerable populations.
Upholds the highest ethical standards and respect for confidentiality.
Answers participant and other business calls or communication within two business days, observing guidelines for confidentiality, security, and professionalism.
Works in a manner that is organized, efficient, and detail‑oriented; handles multiple tasks simultaneously and has excellent organizational skills.
Assists with special promotions and community education; participates in program advocacy and networking for social change.
Takes care of yourself by being aware of personal limitations, communicating your needs to others, and asking for help when needed.
Core Competencies
Communication: Direct, concise, and collaborative. Keeps others informed. Listens effectively to others. Maintains positive and open communications with staff.
Teamwork: Effective at working in team situations.
Initiative/Results Oriented: Originates action. Finds ways to get things done.
Quality: Promotes continuous improvement. Effectively utilizes data.
Customer Responsiveness: Responds well to internal and external customer needs.
Analytical Thinking: Attention to detail over sustained periods of time and ability to analyze data and recognize trends.
Dependability: Counted on to follow through on commitments; at work each day and on time; work completed in a timely fashion.
Aptitude: Ability to comprehend and apply innovative ideas, processes, procedures, or training.
Organizational Awareness: Understands the culture of the organization; interests and concerns of various groups.
Sensitive Information: Exposure to highly confidential information. Must always maintain the highest level of discretion and organization’s security.
Motivate: Ongoing ability to motivate others and remain consistently enthusiastic.
Demeanor: Remaining calm in crisis situations, empathetic, unbiased, and excellent interpretation skills.
Education/Certificates/Licenses/Registration
Preferred: Qualified Mental Health Associate (QMHA) and/or Peer Wellness Specialist (PWS).
Experience/Qualifications
Experience working in HMIS or Credible a plus.
Experience working with Harm Reduction programs a plus.
Experience with Housing First programming a plus.
Familiarity with the population (SPMI, justice involved, SUD, unhoused).
Bilingual preferred.
Seniority level Entry level
Employment type Full‑time
Job function Administrative
Industries Mental Health Care
#J-18808-Ljbffr