Hub International
Primary Role
The Commercial Lines Account Manager works collaboratively with the Risk Consultants and Account Executives managing a book of business. Coordinates and provides day-to-day service for property/casualty clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships and understanding client needs. Serves as day to day contact and provides resolution for client questions and issues. Duties and Responsibilities
Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations Provides a high level of support to Risk Consultants in obtaining, maintaining, and expanding business May also be responsible for account rounding and in accordance with standard practices, policies, and procedures Works closely with Risk Consultants and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB Broker Standards Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability Stays abreast of changes in the insurance industry and other external conditions that may impact their clients Makes appropriate recommendations to clients in response to those changes Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve May also negotiate with underwriters and carriers Troubleshoots billing issues Responsible for overall retention of accounts in assigned book of business Organizes client meetings when necessary Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and broker management system when necessary Ensures the accuracy of data in those systems Prepares reports for management as required Oversees functions performed by Account Administrators as required Supports, mentors, and trains Account Administrators, as necessary Attends industry related continuing education training and courses Performs other duties and projects as assigned Key Competencies
Team Work – Supports all organizational departments in a collaborative effort for everyone to succeed. Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Quality Management – Demonstrates attention to detail. Project Management – Ability to lead and contribute team and adhere to deadlines. Experience and Education
At least 3 years of experience in an Account Manager/Account Administrator role in insurance environment. High School Diploma required or equivalent. Bachelor’s degree preferred but not required. P&C License required or able to obtain within 120 days from hire. Advanced professional designation preferred or in progress (e.g. CISR, AAI, ARM, CIC, CPCU). Physical Requirements
Regularly required to talk or hear; frequently required to stand, walk, sit, and use hands to finger, handle, or feel; occasionally lift and/or move up to 25 pounds; specific vision abilities required include close vision and distance vision; some travel required by car to meet with clients and other outside events. Other Requirements
Must hold a valid Driver’s License. Dependable transportation. Public speaking and language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively with customers and teammates. Bilingual in English and Spanish is a big plus. Math skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Computer skills: Proficient in Microsoft Office including Excel, Word, and Power Point; follow guidelines on working in BMS (EPIC) for premium efficiency with your team. About Us
HUB International is a recognized global leader dedicated to helping individuals and companies navigate risk and manage the complexities of insurance. Join the HUB team! Apply today!
Department: Account Management & Service Hub International Equal Opportunity Employment
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations.
#J-18808-Ljbffr
The Commercial Lines Account Manager works collaboratively with the Risk Consultants and Account Executives managing a book of business. Coordinates and provides day-to-day service for property/casualty clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships and understanding client needs. Serves as day to day contact and provides resolution for client questions and issues. Duties and Responsibilities
Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations Provides a high level of support to Risk Consultants in obtaining, maintaining, and expanding business May also be responsible for account rounding and in accordance with standard practices, policies, and procedures Works closely with Risk Consultants and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB Broker Standards Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability Stays abreast of changes in the insurance industry and other external conditions that may impact their clients Makes appropriate recommendations to clients in response to those changes Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve May also negotiate with underwriters and carriers Troubleshoots billing issues Responsible for overall retention of accounts in assigned book of business Organizes client meetings when necessary Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and broker management system when necessary Ensures the accuracy of data in those systems Prepares reports for management as required Oversees functions performed by Account Administrators as required Supports, mentors, and trains Account Administrators, as necessary Attends industry related continuing education training and courses Performs other duties and projects as assigned Key Competencies
Team Work – Supports all organizational departments in a collaborative effort for everyone to succeed. Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Quality Management – Demonstrates attention to detail. Project Management – Ability to lead and contribute team and adhere to deadlines. Experience and Education
At least 3 years of experience in an Account Manager/Account Administrator role in insurance environment. High School Diploma required or equivalent. Bachelor’s degree preferred but not required. P&C License required or able to obtain within 120 days from hire. Advanced professional designation preferred or in progress (e.g. CISR, AAI, ARM, CIC, CPCU). Physical Requirements
Regularly required to talk or hear; frequently required to stand, walk, sit, and use hands to finger, handle, or feel; occasionally lift and/or move up to 25 pounds; specific vision abilities required include close vision and distance vision; some travel required by car to meet with clients and other outside events. Other Requirements
Must hold a valid Driver’s License. Dependable transportation. Public speaking and language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively with customers and teammates. Bilingual in English and Spanish is a big plus. Math skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Computer skills: Proficient in Microsoft Office including Excel, Word, and Power Point; follow guidelines on working in BMS (EPIC) for premium efficiency with your team. About Us
HUB International is a recognized global leader dedicated to helping individuals and companies navigate risk and manage the complexities of insurance. Join the HUB team! Apply today!
Department: Account Management & Service Hub International Equal Opportunity Employment
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations.
#J-18808-Ljbffr