Insite Managed Solutions
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Full-Time, In-Office 1500 Solana Blvd, Building 4, Suite 4500, Westlake, TX 76262, Minimal Travel
Are you a good fit for our clients? Insite’s purpose is to help our clients win by acquiring expert talent who enjoy working in a collaborative environment and celebrate continuous improvement.
The Five9 Strategy Manager is the critical driver of outbound sales performance. This is a hands-on role responsible for leading the strategy, design, and execution of campaigns within the Five9 platform. You’ll take full ownership of dialer operations, working closely with cross-functional teams to align campaign structure, and lead management with performance goals. Success in this role requires a mix of platform expertise, data-driven decision-making, and a proactive mindset. Over time, this role will evolve into a leadership position, with growing responsibility for dialing strategy, tools, management, and team development.
How you can be Exceptional in this role:
Lead the strategy, setup, and optimization of Five9 dialer campaigns to meet operational goals
Take full ownership of the Five9 environment including configuration and troubleshooting
Identify inefficiencies or risks and resolve them before they impact performance
Analyze data and turn insights into real-time adjustments
Design and document clean, repeatable dialing strategies
Manage lead lists and segmentation with accuracy and compliance
Scrub and maintain data in alignment with TCPA, DNC, and state regulations
Stay current with Five9 updates, dialing regulations, and best practices
Build dashboards to keep stakeholders informed and aligned
Provide training, feedback, and support to frontline teams on dialer tools and changes
Manage dialing strategies to include communication
How you will help us Succeed together:
3+ years’ experience in dialer administration, with direct Five9 expertise required
Strong knowledge of TCPA, DNC, and related compliance standards
Experience in high-volume outbound contact center environments
Proven ability to analyze data and make informed adjustments
A proactive mindset and strong problem-solving skills
Attention to detail and ability to manage multiple campaigns
Clear communication skills with both technical and non-technical teams
How you can Stand out:
Experience in outbound sales strategies
Equal Opportunity Employer M/F/D/V
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Full-Time, In-Office 1500 Solana Blvd, Building 4, Suite 4500, Westlake, TX 76262, Minimal Travel
Are you a good fit for our clients? Insite’s purpose is to help our clients win by acquiring expert talent who enjoy working in a collaborative environment and celebrate continuous improvement.
The Five9 Strategy Manager is the critical driver of outbound sales performance. This is a hands-on role responsible for leading the strategy, design, and execution of campaigns within the Five9 platform. You’ll take full ownership of dialer operations, working closely with cross-functional teams to align campaign structure, and lead management with performance goals. Success in this role requires a mix of platform expertise, data-driven decision-making, and a proactive mindset. Over time, this role will evolve into a leadership position, with growing responsibility for dialing strategy, tools, management, and team development.
How you can be Exceptional in this role:
Lead the strategy, setup, and optimization of Five9 dialer campaigns to meet operational goals
Take full ownership of the Five9 environment including configuration and troubleshooting
Identify inefficiencies or risks and resolve them before they impact performance
Analyze data and turn insights into real-time adjustments
Design and document clean, repeatable dialing strategies
Manage lead lists and segmentation with accuracy and compliance
Scrub and maintain data in alignment with TCPA, DNC, and state regulations
Stay current with Five9 updates, dialing regulations, and best practices
Build dashboards to keep stakeholders informed and aligned
Provide training, feedback, and support to frontline teams on dialer tools and changes
Manage dialing strategies to include communication
How you will help us Succeed together:
3+ years’ experience in dialer administration, with direct Five9 expertise required
Strong knowledge of TCPA, DNC, and related compliance standards
Experience in high-volume outbound contact center environments
Proven ability to analyze data and make informed adjustments
A proactive mindset and strong problem-solving skills
Attention to detail and ability to manage multiple campaigns
Clear communication skills with both technical and non-technical teams
How you can Stand out:
Experience in outbound sales strategies
Equal Opportunity Employer M/F/D/V
#J-18808-Ljbffr