CVS Health
Position Summary
Develops strong personal and collaborative internal and external relationships to manage book of business (e.g., ACA, mid-size employer groups) to achieve customer satisfaction, revenue, membership, and earnings objectives.
Fundamental Components
Accountable for building and maintaining strong relationships with a locally‑aligned book of business to ensure case renewal and retention. Responsibilities include delivering renewals, cross‑sales, up‑sales, and growing sales.
Determine concerns/barriers for retention of customers; identify top concerns and review mitigation strategy with leadership. Discuss and present solutions and partner with internal teams to enhance customer experience.
Collaborate with account team members and functional support areas on more complex product or service issues to ensure client’s needs are met.
Offer creative product and service solutions to address client’s evolving needs.
On an ongoing basis, monitor client’s product lines and services to ensure customer satisfaction.
Responsible for the financial performance for assigned portfolio, including negotiations with Plan Sponsor and Producer in the book.
Review and consultatively present customer reporting with meaningful analytics, trending and insightful recommendations for additional programs and services.
Required to communicate with internal and external parties telephonically and/or in person. May require travel to offsite locations for in‑person meetings.
Requirements
3‑5 years of relevant industry experience
Multi‑functional experience, e.g., underwriting, actuary, underwriting, network
Experience making formal presentations
Must have an active Health insurance license.
Education
Bachelor’s degree in business or related field
Anticipated Weekly Hours 40
Time Type Full time
Pay Range $46,988.00 - $111,414.00
This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Great Benefits For Great People We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We anticipate the application window for this opening will close on: 02/01/2026
#J-18808-Ljbffr
Develops strong personal and collaborative internal and external relationships to manage book of business (e.g., ACA, mid-size employer groups) to achieve customer satisfaction, revenue, membership, and earnings objectives.
Fundamental Components
Accountable for building and maintaining strong relationships with a locally‑aligned book of business to ensure case renewal and retention. Responsibilities include delivering renewals, cross‑sales, up‑sales, and growing sales.
Determine concerns/barriers for retention of customers; identify top concerns and review mitigation strategy with leadership. Discuss and present solutions and partner with internal teams to enhance customer experience.
Collaborate with account team members and functional support areas on more complex product or service issues to ensure client’s needs are met.
Offer creative product and service solutions to address client’s evolving needs.
On an ongoing basis, monitor client’s product lines and services to ensure customer satisfaction.
Responsible for the financial performance for assigned portfolio, including negotiations with Plan Sponsor and Producer in the book.
Review and consultatively present customer reporting with meaningful analytics, trending and insightful recommendations for additional programs and services.
Required to communicate with internal and external parties telephonically and/or in person. May require travel to offsite locations for in‑person meetings.
Requirements
3‑5 years of relevant industry experience
Multi‑functional experience, e.g., underwriting, actuary, underwriting, network
Experience making formal presentations
Must have an active Health insurance license.
Education
Bachelor’s degree in business or related field
Anticipated Weekly Hours 40
Time Type Full time
Pay Range $46,988.00 - $111,414.00
This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Great Benefits For Great People We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We anticipate the application window for this opening will close on: 02/01/2026
#J-18808-Ljbffr