TEKsystems
Provider Customer Service Associate
The Provider Customer Service Associate is a key resource for provider inquiries, serving as the first point of contact and ensuring timely, accurate, and empathetic resolution of issues related to bill review, payment status, and claims processing. This role requires problem‑solving skills to research complex issues across multiple systems and to collaborate with internal teams such as Billing, Medical Bill Review, Finance, and Network Services. The Associate is accountable for thorough documentation, compliance adherence, and proactive follow‑up to guarantee provider satisfaction. Additionally, this position supports leadership by helping to identify trends, escalating systemic issues, and contributing to continuous improvement initiatives. Success in this role demands strong communication skills, attention to detail, and a commitment to delivering exceptional service.
Key Responsibilities
Serve as initial point of contact for provider inquiries, demonstrating professionalism, empathy, and a commitment to resolution.
Respond to incoming provider calls with a focus on understanding concerns related to bill review, payment status, and claims processing.
Research complex issues across multiple systems and departments to identify root causes and determine appropriate resolutions.
Collaborate with internal teams (e.g., Billing, Bill Review, Finance) to resolve provider issues efficiently and accurately.
Ensure timely and thorough follow‑up with providers, maintaining accountability for issue closure and satisfaction.
Support manager in identifying trends in provider inquiries and escalating systemic issues or process gaps to leadership.
Support continuous improvement initiatives by providing feedback on provider pain points and workflow inefficiencies.
Maintain up‑to‑date knowledge of billing guidelines, payment policies, and system workflows to ensure accurate and informed responses.
Document all interactions and resolutions in the CRM system in accordance with standard operating procedures and audit standards.
Meet department standards for productivity, including average calls per hour, average handling & wrap‑up time, abandoned and rejected call stats and passing QA scores.
Core Skills
Customer service
Healthcare billing and bill review
Claims processing
Provider relations
Effective communication
Problem solving across multiple systems
Experience Level Expert Level
Job Type & Location Contract to Hire position based out of Tampa, FL.
Pay & Benefits Pay range: $25.00 - $28.00 per hour.
Benefits (subject to eligibility and change):
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time off/leave (PTO, vacation or sick leave)
Workplace Type Fully onsite position in Tampa, FL.
Application Deadline Position anticipated to close on Jan 11, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Key Responsibilities
Serve as initial point of contact for provider inquiries, demonstrating professionalism, empathy, and a commitment to resolution.
Respond to incoming provider calls with a focus on understanding concerns related to bill review, payment status, and claims processing.
Research complex issues across multiple systems and departments to identify root causes and determine appropriate resolutions.
Collaborate with internal teams (e.g., Billing, Bill Review, Finance) to resolve provider issues efficiently and accurately.
Ensure timely and thorough follow‑up with providers, maintaining accountability for issue closure and satisfaction.
Support manager in identifying trends in provider inquiries and escalating systemic issues or process gaps to leadership.
Support continuous improvement initiatives by providing feedback on provider pain points and workflow inefficiencies.
Maintain up‑to‑date knowledge of billing guidelines, payment policies, and system workflows to ensure accurate and informed responses.
Document all interactions and resolutions in the CRM system in accordance with standard operating procedures and audit standards.
Meet department standards for productivity, including average calls per hour, average handling & wrap‑up time, abandoned and rejected call stats and passing QA scores.
Core Skills
Customer service
Healthcare billing and bill review
Claims processing
Provider relations
Effective communication
Problem solving across multiple systems
Experience Level Expert Level
Job Type & Location Contract to Hire position based out of Tampa, FL.
Pay & Benefits Pay range: $25.00 - $28.00 per hour.
Benefits (subject to eligibility and change):
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time off/leave (PTO, vacation or sick leave)
Workplace Type Fully onsite position in Tampa, FL.
Application Deadline Position anticipated to close on Jan 11, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr