GigaParts, Inc.
Employment Application for Expert Community Coordinator
Title: Expert Community Coordinator
Overall Duties Do you enjoy leading and developing clubs? Being a part of community building? Grassroot marketing? Do you have a passion for tech-related hobbies? Do you consider yourself a "people person"? Our Community Programs Coordinator may be the role for you! This position is a driving force behind connecting GigaParts customers with our Product line through our Expert Program!
Duties/Responsibilities
Lead the Community Expert program, to include: training policies/processes for overall team, tracking system for category-based knowledge scoring, documentation of training development, incentives program and other necessary tools for success of the overall program.
Leads recruiting efforts for the Community Expert Program through proactive recruiting, hosting in‑store expert fairs and attending off‑site recruiting events.
Responsible for the continued development of the Discourse platform chat community
Partner with Marketing and In‑Store Leadership team to support online presence of the Expert Program
Scheduling and tracking of Community Experts
Execute processes and policies for the Expert Program to maintain documentation on training, quizzes, and category advancements.
Collaborate with Store Manager and HR in building, training and execution of program.
Fosters a community‑driven environment where Experts will utilize their product category knowledge to host events, workshops and demos regularly.
Partners with in‑store support staff in establishing and maintaining experts available for classes, workshops and events that are in line with GigaParts community program efforts.
Supports the execution of promotional events in‑store and scheduled usage of expert support.
Acts as a company representative at local events to support marketing efforts of expert program and the store.
Schedule to vary based on the needs of the store and flow of business.
Embraces and promotes GigaParts’ mission, vision and values.
All other duties as assigned.
Required Skills/Abilities
Excellent written and verbal communication skills
Excellent sales and customer service skills with proven negotiation skills
Ability to analyze and adapt to consumer needs
Strong organizational skills and multi‑tasking, attention to detail
Work independently with minimal supervision
Pride in ensuring the best customer experience
Ability to work in a fast‑paced environment
Physical Requirements
Prolonged period of sitting and standing throughout each shift
Must be able to lift up to 15 pounds at a time.
Full‑time: must be willing to work a flexible schedule based on the needs of the store (to include opening/closing and Saturday shifts)
E-Verify GigaParts complies with the United States Department of Homeland Secuirty(U.S.Citizenship and Immigration Services) to verify the employmenteligibility of all persons hired to work for GigaParts in the United States.
Employment opportunities at GigaParts are open to all qualified applicantssolely on the basis of their job-related experience, knowledge, skills, andabilities. Qualified applicants are considered for all open positions forwhich they apply and for advancement without regard to criterion such as race, color, religion, sex, national origin, age, marital status, the presence of a medical condition or disability, or genetic information as protected by law. GigaParts complies with all applicable federal, state and local laws with regard to equal employment opportunity. Advancement is based entirely on an individual's demonstrated performance, job-related ability, skills, and knowledge and the resulting potential for promotion to the job openings applied for. GigaParts is an Equal Opportunity Employer.
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Overall Duties Do you enjoy leading and developing clubs? Being a part of community building? Grassroot marketing? Do you have a passion for tech-related hobbies? Do you consider yourself a "people person"? Our Community Programs Coordinator may be the role for you! This position is a driving force behind connecting GigaParts customers with our Product line through our Expert Program!
Duties/Responsibilities
Lead the Community Expert program, to include: training policies/processes for overall team, tracking system for category-based knowledge scoring, documentation of training development, incentives program and other necessary tools for success of the overall program.
Leads recruiting efforts for the Community Expert Program through proactive recruiting, hosting in‑store expert fairs and attending off‑site recruiting events.
Responsible for the continued development of the Discourse platform chat community
Partner with Marketing and In‑Store Leadership team to support online presence of the Expert Program
Scheduling and tracking of Community Experts
Execute processes and policies for the Expert Program to maintain documentation on training, quizzes, and category advancements.
Collaborate with Store Manager and HR in building, training and execution of program.
Fosters a community‑driven environment where Experts will utilize their product category knowledge to host events, workshops and demos regularly.
Partners with in‑store support staff in establishing and maintaining experts available for classes, workshops and events that are in line with GigaParts community program efforts.
Supports the execution of promotional events in‑store and scheduled usage of expert support.
Acts as a company representative at local events to support marketing efforts of expert program and the store.
Schedule to vary based on the needs of the store and flow of business.
Embraces and promotes GigaParts’ mission, vision and values.
All other duties as assigned.
Required Skills/Abilities
Excellent written and verbal communication skills
Excellent sales and customer service skills with proven negotiation skills
Ability to analyze and adapt to consumer needs
Strong organizational skills and multi‑tasking, attention to detail
Work independently with minimal supervision
Pride in ensuring the best customer experience
Ability to work in a fast‑paced environment
Physical Requirements
Prolonged period of sitting and standing throughout each shift
Must be able to lift up to 15 pounds at a time.
Full‑time: must be willing to work a flexible schedule based on the needs of the store (to include opening/closing and Saturday shifts)
E-Verify GigaParts complies with the United States Department of Homeland Secuirty(U.S.Citizenship and Immigration Services) to verify the employmenteligibility of all persons hired to work for GigaParts in the United States.
Employment opportunities at GigaParts are open to all qualified applicantssolely on the basis of their job-related experience, knowledge, skills, andabilities. Qualified applicants are considered for all open positions forwhich they apply and for advancement without regard to criterion such as race, color, religion, sex, national origin, age, marital status, the presence of a medical condition or disability, or genetic information as protected by law. GigaParts complies with all applicable federal, state and local laws with regard to equal employment opportunity. Advancement is based entirely on an individual's demonstrated performance, job-related ability, skills, and knowledge and the resulting potential for promotion to the job openings applied for. GigaParts is an Equal Opportunity Employer.
#J-18808-Ljbffr