Hilton Worldwide, Inc.
Director of Front Office - Signia by Hilton San Jose
Hilton Worldwide, Inc., San Jose, California, United States, 95199
Director of Front Office – Signia by Hilton San Jose (HOT0C79W)
Work Location:
Signia By Hilton San Jose, 170 S. Market Street, San Jose, CA 95113
Signia by Hilton San Jose
is seeking an experienced
Director of Front Office Operations
to lead all Front Office functions within a large, full-service, convention‑style hotel. This role is ideal for a Front Office leader who understands scale, complexity, and the importance of consistent execution in a high‑volume environment.
Responsibilities As a Director of Front Office, you would be responsible for directing and administering all Front Office operations to ensure outstanding guest service and financial profitability. Specifically, you would:
Direct and administer all Front Office operations including guest service and registration (check‑in/check‑out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Monitor and develop team member performance, providing supervision, professional development, scheduling, counseling and evaluations, and delivering recognition and reward.
Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
Initiate and implement marketing and up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Implement and monitor all corporate marketing programs.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, as well as local area events.
Run and complete daily reports, analyze data, and make decisions based on data.
Resolve guest issues and concerns to guest satisfaction.
Recruit, interview, and train team members.
Salary The salary range for this position is $120,000 to $130,000 annually.
Values
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
Benefits
Medical Insurance Coverage – for you and your family
Mental health resources, including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
401K plan and company match
Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
Debt‑free education – access to college degrees and professional certifications through Guild Education
Career growth and development
Recognition and rewards programs
Job Functions Guest Services, Operations, and Front Office
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Signia By Hilton San Jose, 170 S. Market Street, San Jose, CA 95113
Signia by Hilton San Jose
is seeking an experienced
Director of Front Office Operations
to lead all Front Office functions within a large, full-service, convention‑style hotel. This role is ideal for a Front Office leader who understands scale, complexity, and the importance of consistent execution in a high‑volume environment.
Responsibilities As a Director of Front Office, you would be responsible for directing and administering all Front Office operations to ensure outstanding guest service and financial profitability. Specifically, you would:
Direct and administer all Front Office operations including guest service and registration (check‑in/check‑out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Monitor and develop team member performance, providing supervision, professional development, scheduling, counseling and evaluations, and delivering recognition and reward.
Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
Initiate and implement marketing and up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Implement and monitor all corporate marketing programs.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, as well as local area events.
Run and complete daily reports, analyze data, and make decisions based on data.
Resolve guest issues and concerns to guest satisfaction.
Recruit, interview, and train team members.
Salary The salary range for this position is $120,000 to $130,000 annually.
Values
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
Benefits
Medical Insurance Coverage – for you and your family
Mental health resources, including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
401K plan and company match
Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
Debt‑free education – access to college degrees and professional certifications through Guild Education
Career growth and development
Recognition and rewards programs
Job Functions Guest Services, Operations, and Front Office
#J-18808-Ljbffr