Government Jobs
Senior Administrative Support Specialist - Public Housing Dept
Government Jobs, Albemarle, North Carolina, United States, 28001
Administrative Support Specialist
Supporting communities and changing lives: This role provides administrative support for two public housing communities and other programs offering transitional housing. Responsible for assisting in processing applicants for housing in the Public Housing (PH) and Housing Choice Voucher (HCV) programs and in performing a variety of clerical tasks related to the admission and continued occupancy of residents. Primarily responsible for interviewing that must be conducted for applications, community services, zero income interviews, orientation interviews. Responsible for the Department receiving at least a satisfactory rating concerning HUD Department scoring systems such as Public Housing Assessment System (PHAS), SEMAP (Section Eight Management Assessment Program and other future HUD required evaluation systems. Essential Duties Assist with processing applications for Public Housing, ensuring all documentation is complete and accurate. Conduct applicant and resident interviews, including orientation, zero-income, and continued occupancy interviews. Prepare and distribute recertification notices, packets, and assist residents in completing forms. Provide information regarding community services and resident programs. Support departmental efforts to maintain compliance with HUD scoring systems such as the Public Housing Assessment System (PHAS) and other HUD-required evaluations. Administer and maintain the work order system, ensuring timely tracking, updates, and closures. Maintain departmental files, records, and documentation in accordance with HUD and City policies. Answer incoming calls, greet visitors, and respond to general inquiries; refer complex matters to appropriate staff. Prepare and distribute resident rent statements, late notices, and related communications. Maintain office supplies and equipment; submit requisitions as needed. Process incoming and outgoing mail, including courier and postal deliveries. Maintain a clean and organized lobby and office environment. Safeguard confidential information and ensure compliance with ethical standards. Perform duties across functional areas when needed to balance workload, cover absences, or assist during peak periods. Undertake additional tasks as assigned by management. Qualifications Competencies Knowledge of federal, state, and local laws, rules, and regulations pertaining to low-income housing. Familiarity with HUD Public Housing operations, occupancy standards, and management practices. Knowledge of interviewing techniques, recordkeeping, and file management. Working knowledge of agency computer systems and housing software. Ability to communicate clearly and concisely, both orally and in writing. Ability to interact tactfully and professionally with residents, applicants, and community stakeholders. Strong organizational skills and attention to detail. Ability to perform basic mathematical calculations related to rents, payments, and reporting. Education and Experience Required: High school diploma or GED equivalency. Preferred: Associate degree in Public Service, Business Administration, or related field. Two (2) years of experience in housing, property management, or social services preferred. Valid North Carolina driver's license required. Physical Requirements Must be able to physically perform the basic life operational functions of climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Must be able to perform medium work exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Must possess the visual acuity to prepare and analyze reports, operate a computer, tablet, and mobile device, perform mechanical tasks in a technology infrastructure, do extensive reading, and do visual inspections of related technology components. Albemarle will be a place where all people can develop their potential, bringing neighbors together to support a connected community rich in water, air, land, and opportunity. We are dedicated to providing benefits that meet the needs of our employees and their families, while being competitive and cost effective. We offer the following: Medical insurance for individuals provided; competitive rates for dependent coverage Local Gov't Employees Retirement System plan 401K & 457B Paid life insurance Optional dental and vision coverage, flexible spending accounts, and short-term disability subject to plan terms and applicable waiting periods Paid vacation and sick leave Paid Holidays Tuition reimbursement and employee training Employee Assistance Program Membership in the North Carolina Local Government Employees' Retirement System About the City Of Albemarle The City of Albemarle is home to approximately 16,000 residents and is the county seat of Stanly County. Our city has a thriving business environment, distinctive homes and friendly neighborhoods. Its growing industrial and commercial sectors make Albemarle an attractive place to live and work. Situated in the beautiful Uwharrie Lakes Region in the Piedmont of North Carolina, Albemarle is conveniently located near several of the state's urban areas Charlotte, Raleigh, Greensboro, and Winston-Salem. Quality of Life Albemarle is one of the principal communities of the Uwharries Lakes Region, an area that has been described as the "Central Park of North Carolina". This area is rich in cultural, historical, natural and recreational assets. Albemarle and Stanly County provide an exceptional opportunity to live in a safe, attractive community that is ideal for raising families or for enjoying retirement. The area benefits from a moderate climate and a landscape of gently rolling hills. Albemarle boasts a variety of beautiful and diverse neighborhoods, both historic and new.
Supporting communities and changing lives: This role provides administrative support for two public housing communities and other programs offering transitional housing. Responsible for assisting in processing applicants for housing in the Public Housing (PH) and Housing Choice Voucher (HCV) programs and in performing a variety of clerical tasks related to the admission and continued occupancy of residents. Primarily responsible for interviewing that must be conducted for applications, community services, zero income interviews, orientation interviews. Responsible for the Department receiving at least a satisfactory rating concerning HUD Department scoring systems such as Public Housing Assessment System (PHAS), SEMAP (Section Eight Management Assessment Program and other future HUD required evaluation systems. Essential Duties Assist with processing applications for Public Housing, ensuring all documentation is complete and accurate. Conduct applicant and resident interviews, including orientation, zero-income, and continued occupancy interviews. Prepare and distribute recertification notices, packets, and assist residents in completing forms. Provide information regarding community services and resident programs. Support departmental efforts to maintain compliance with HUD scoring systems such as the Public Housing Assessment System (PHAS) and other HUD-required evaluations. Administer and maintain the work order system, ensuring timely tracking, updates, and closures. Maintain departmental files, records, and documentation in accordance with HUD and City policies. Answer incoming calls, greet visitors, and respond to general inquiries; refer complex matters to appropriate staff. Prepare and distribute resident rent statements, late notices, and related communications. Maintain office supplies and equipment; submit requisitions as needed. Process incoming and outgoing mail, including courier and postal deliveries. Maintain a clean and organized lobby and office environment. Safeguard confidential information and ensure compliance with ethical standards. Perform duties across functional areas when needed to balance workload, cover absences, or assist during peak periods. Undertake additional tasks as assigned by management. Qualifications Competencies Knowledge of federal, state, and local laws, rules, and regulations pertaining to low-income housing. Familiarity with HUD Public Housing operations, occupancy standards, and management practices. Knowledge of interviewing techniques, recordkeeping, and file management. Working knowledge of agency computer systems and housing software. Ability to communicate clearly and concisely, both orally and in writing. Ability to interact tactfully and professionally with residents, applicants, and community stakeholders. Strong organizational skills and attention to detail. Ability to perform basic mathematical calculations related to rents, payments, and reporting. Education and Experience Required: High school diploma or GED equivalency. Preferred: Associate degree in Public Service, Business Administration, or related field. Two (2) years of experience in housing, property management, or social services preferred. Valid North Carolina driver's license required. Physical Requirements Must be able to physically perform the basic life operational functions of climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Must be able to perform medium work exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Must possess the visual acuity to prepare and analyze reports, operate a computer, tablet, and mobile device, perform mechanical tasks in a technology infrastructure, do extensive reading, and do visual inspections of related technology components. Albemarle will be a place where all people can develop their potential, bringing neighbors together to support a connected community rich in water, air, land, and opportunity. We are dedicated to providing benefits that meet the needs of our employees and their families, while being competitive and cost effective. We offer the following: Medical insurance for individuals provided; competitive rates for dependent coverage Local Gov't Employees Retirement System plan 401K & 457B Paid life insurance Optional dental and vision coverage, flexible spending accounts, and short-term disability subject to plan terms and applicable waiting periods Paid vacation and sick leave Paid Holidays Tuition reimbursement and employee training Employee Assistance Program Membership in the North Carolina Local Government Employees' Retirement System About the City Of Albemarle The City of Albemarle is home to approximately 16,000 residents and is the county seat of Stanly County. Our city has a thriving business environment, distinctive homes and friendly neighborhoods. Its growing industrial and commercial sectors make Albemarle an attractive place to live and work. Situated in the beautiful Uwharrie Lakes Region in the Piedmont of North Carolina, Albemarle is conveniently located near several of the state's urban areas Charlotte, Raleigh, Greensboro, and Winston-Salem. Quality of Life Albemarle is one of the principal communities of the Uwharries Lakes Region, an area that has been described as the "Central Park of North Carolina". This area is rich in cultural, historical, natural and recreational assets. Albemarle and Stanly County provide an exceptional opportunity to live in a safe, attractive community that is ideal for raising families or for enjoying retirement. The area benefits from a moderate climate and a landscape of gently rolling hills. Albemarle boasts a variety of beautiful and diverse neighborhoods, both historic and new.