Comerica Bank
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Benefits
Career Growth – promotional opportunities
Incentive program based on performance
Paid Time Off (PTO)
Paid Holidays for Full Time/Part Time Employees
Health, Dental, Vision, 401(k) match and Life Insurance
Employee Assistance Program
Tuition Assistance Program (Full Time)
Financial Coaching and Benefit Guidance
Floating Cultural Holiday
Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
Retirement Plan
Description The Relationship Banker is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker‑readiness to be viewed as a trusted resource for our customers. The responsibilities include conducting marketing activities to uncover customer needs, provide solutions leading to revenue growth in loans, deposits, and noninterest income, delivering a customer‑centric experience, maintaining disciplined operational objectives; all while striving for excellence in execution of the mentioned areas. This position will support Banking Centers within the District and may require working occasional Saturdays.
Position Responsibilities Marketing Activities
Execute the proactive marketing activities for the attraction, retention, and expansion of customers.
Complete assigned daily planning activities.
Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer questions (e.g., how‑to use products and services) and following up in a timely manner.
Act as a digital ambassador to transition customers to digital solutions.
Initiate quality financial wellness conversations to add value to customers' relationships.
Support consumer portfolio management efforts to retain, expand and increase the number of portfolio customers in the banking center.
Assist in community awareness events to increase bank outreach and foster new business relationships.
Effective utilization of converge for customer relationship management.
Operational Risk
Ensure compliance with applicable federal, state, and local laws and regulations, and Comerica's policies and procedures.
Ensure compliance and completion of necessary compliance‑related training.
Impact the operational and risk activities and related results for the RB role within the Banking Center.
Adhere to all Banking Center Risk Assessment and Compliance Standards.
Control and mitigate losses by following policies and procedures.
Customer Experience Management
Actively engage in Banker Readiness by developing an in‑depth knowledge of consumer and small business products and services.
Lead and oversee banking center activities in the absence of Banking Manager.
Consistently assess needs and add value to customers and prospects.
Educate and fulfill customer requests, routine and complex.
Resolve customer complaints.
Maintain and add value to deepen existing relationships.
Impact the customer experience by following defined customer experience guidelines and other customer experience behaviors and feedback as needed.
Must successfully complete Comerica Platform Training Program.
Provide remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
Perform routine Teller transactions as needed.
Maintain customer confidence and protect bank operations by keeping information confidential.
Partnership
Consistently impact the efforts that improve Banking Center Collaboration.
Identify opportunities to add value to customers by introducing them to partners.
Position Qualifications
Associate Degree from an accredited college OR 60 college credits OR H.S. Diploma/GED AND 3 years of customer service experience
1 year of customer service experience
1 year of consumer sales experience
1 year of experience utilizing Microsoft Office Products including Word, Excel, and PowerPoint
Work Best Category Category A – 100% in the office
Hours Monday–Friday 8:30 am–5:30 pm; some Saturday hours 8:30 am–12:30 pm. Full‑time hours will be scheduled within the listed timeframes.
Salary For candidates hired in the state of California, the expected salary/On‑Target Earnings (OTE) range for the role is currently:
California: $25.88 – $31.63 per hour
Salary range is subject to change. We consider multiple factors when determining individual starting pay, including position, grade level, location, skill set, and peer compensation.
About Comerica We invest in our employees through a comprehensive Total Rewards package, including cash compensation, development programs, and flexible benefits designed to meet individual needs. Health, dental, and vision benefits, 401(k) and pension, life insurance, and other supplemental health programs are available to you and your eligible family members. Time‑off programs provide vacation, sick time, disability, and parental leave. Eligibility depends on employment status and tenure.
Compliance and Certification Upon offer, we conduct a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI’s Record of Arrest and Prosecution Background service, providing ongoing notification to the company of any updates.
NMLS certification requirements may apply. A favorable background check screening, credit check, fingerprint check, and NMLS certification are required under the SAFE Act.
Equal Opportunity Employer Comerica is proud to be an Equal Opportunity Employer – disability/veteran.
Senior Leadership Profile
Seniority level: Entry level
Employment type: Full‑time
Job function: Finance and Sales
Industries: Banking
#J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features.
Benefits
Career Growth – promotional opportunities
Incentive program based on performance
Paid Time Off (PTO)
Paid Holidays for Full Time/Part Time Employees
Health, Dental, Vision, 401(k) match and Life Insurance
Employee Assistance Program
Tuition Assistance Program (Full Time)
Financial Coaching and Benefit Guidance
Floating Cultural Holiday
Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
Retirement Plan
Description The Relationship Banker is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker‑readiness to be viewed as a trusted resource for our customers. The responsibilities include conducting marketing activities to uncover customer needs, provide solutions leading to revenue growth in loans, deposits, and noninterest income, delivering a customer‑centric experience, maintaining disciplined operational objectives; all while striving for excellence in execution of the mentioned areas. This position will support Banking Centers within the District and may require working occasional Saturdays.
Position Responsibilities Marketing Activities
Execute the proactive marketing activities for the attraction, retention, and expansion of customers.
Complete assigned daily planning activities.
Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer questions (e.g., how‑to use products and services) and following up in a timely manner.
Act as a digital ambassador to transition customers to digital solutions.
Initiate quality financial wellness conversations to add value to customers' relationships.
Support consumer portfolio management efforts to retain, expand and increase the number of portfolio customers in the banking center.
Assist in community awareness events to increase bank outreach and foster new business relationships.
Effective utilization of converge for customer relationship management.
Operational Risk
Ensure compliance with applicable federal, state, and local laws and regulations, and Comerica's policies and procedures.
Ensure compliance and completion of necessary compliance‑related training.
Impact the operational and risk activities and related results for the RB role within the Banking Center.
Adhere to all Banking Center Risk Assessment and Compliance Standards.
Control and mitigate losses by following policies and procedures.
Customer Experience Management
Actively engage in Banker Readiness by developing an in‑depth knowledge of consumer and small business products and services.
Lead and oversee banking center activities in the absence of Banking Manager.
Consistently assess needs and add value to customers and prospects.
Educate and fulfill customer requests, routine and complex.
Resolve customer complaints.
Maintain and add value to deepen existing relationships.
Impact the customer experience by following defined customer experience guidelines and other customer experience behaviors and feedback as needed.
Must successfully complete Comerica Platform Training Program.
Provide remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
Perform routine Teller transactions as needed.
Maintain customer confidence and protect bank operations by keeping information confidential.
Partnership
Consistently impact the efforts that improve Banking Center Collaboration.
Identify opportunities to add value to customers by introducing them to partners.
Position Qualifications
Associate Degree from an accredited college OR 60 college credits OR H.S. Diploma/GED AND 3 years of customer service experience
1 year of customer service experience
1 year of consumer sales experience
1 year of experience utilizing Microsoft Office Products including Word, Excel, and PowerPoint
Work Best Category Category A – 100% in the office
Hours Monday–Friday 8:30 am–5:30 pm; some Saturday hours 8:30 am–12:30 pm. Full‑time hours will be scheduled within the listed timeframes.
Salary For candidates hired in the state of California, the expected salary/On‑Target Earnings (OTE) range for the role is currently:
California: $25.88 – $31.63 per hour
Salary range is subject to change. We consider multiple factors when determining individual starting pay, including position, grade level, location, skill set, and peer compensation.
About Comerica We invest in our employees through a comprehensive Total Rewards package, including cash compensation, development programs, and flexible benefits designed to meet individual needs. Health, dental, and vision benefits, 401(k) and pension, life insurance, and other supplemental health programs are available to you and your eligible family members. Time‑off programs provide vacation, sick time, disability, and parental leave. Eligibility depends on employment status and tenure.
Compliance and Certification Upon offer, we conduct a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI’s Record of Arrest and Prosecution Background service, providing ongoing notification to the company of any updates.
NMLS certification requirements may apply. A favorable background check screening, credit check, fingerprint check, and NMLS certification are required under the SAFE Act.
Equal Opportunity Employer Comerica is proud to be an Equal Opportunity Employer – disability/veteran.
Senior Leadership Profile
Seniority level: Entry level
Employment type: Full‑time
Job function: Finance and Sales
Industries: Banking
#J-18808-Ljbffr