TexcelVision Inc.
Onsite Technical Support/Level 1 Service Desk Analyst (Phoenix AZ)
TexcelVision Inc., Phoenix, Arizona, United States, 85003
Responsibilities
Service Desk Analysts assigned to the Service Desk team are responsible for the
day to day support of internal and external clients . By leveraging your
customer service skills, technical training
and having an understanding of
today’s technologies , you will solve a wide variety of challenges in a fast paced environment that is managed
using ITIL methodology . Help Desk Analysts provide first level support for inbound incidents and service requests from internal and external end users. Manage the technical support email inbox. Maintain end to end responsibility for customer support needs providing timely, reliable, and courteous service. Assist with the development and improvement of work instructions, procedures, standards, and documentation. Answer inbound phone calls from internal and external clients. Maintain appropriate level of skills to handle incidents and requests in line with established service levels. Provide feedback of intelligence gained through customer interactions. Professionally respond to telephone calls, emails, chats, and voicemails for customer support. Skills Required
Exceptional attendance is a must. Innovative, team-oriented problem solver. Strong commitment to providing quality service. Excellent interpersonal, negotiation and communication (verbal and written) skills. Excellent organizational, time management, and follow through skills. Ability to manage multiple competing priorities. Unwavering commitment to providing customers with an exceptionally high quality experience. Skills Preferred
Technical writing experience. Knowledge of legacy, existing, and new PC hardware and software technology. Experience Required
Customer support experience. Answering client phone calls and active listening. Responding and adapting to different types of characters. Multi-tasking, prioritizing, and managing time effectively. Experience Preferred
Experience in an IT environment and end-user support role. Working with Google Suite and Google Email. Remotely troubleshooting networking, server, and end user desktop incidents. Experience with incident management and service request processes. Education Required
High School Diploma Education Preferred
Associate’s or bachelor’s degree in computer science, information systems, or similar. Monday through Friday in person position at the Phoenix headquarters location (5000 W. Carefree Highway Phoenix Az 85086).
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Service Desk Analysts assigned to the Service Desk team are responsible for the
day to day support of internal and external clients . By leveraging your
customer service skills, technical training
and having an understanding of
today’s technologies , you will solve a wide variety of challenges in a fast paced environment that is managed
using ITIL methodology . Help Desk Analysts provide first level support for inbound incidents and service requests from internal and external end users. Manage the technical support email inbox. Maintain end to end responsibility for customer support needs providing timely, reliable, and courteous service. Assist with the development and improvement of work instructions, procedures, standards, and documentation. Answer inbound phone calls from internal and external clients. Maintain appropriate level of skills to handle incidents and requests in line with established service levels. Provide feedback of intelligence gained through customer interactions. Professionally respond to telephone calls, emails, chats, and voicemails for customer support. Skills Required
Exceptional attendance is a must. Innovative, team-oriented problem solver. Strong commitment to providing quality service. Excellent interpersonal, negotiation and communication (verbal and written) skills. Excellent organizational, time management, and follow through skills. Ability to manage multiple competing priorities. Unwavering commitment to providing customers with an exceptionally high quality experience. Skills Preferred
Technical writing experience. Knowledge of legacy, existing, and new PC hardware and software technology. Experience Required
Customer support experience. Answering client phone calls and active listening. Responding and adapting to different types of characters. Multi-tasking, prioritizing, and managing time effectively. Experience Preferred
Experience in an IT environment and end-user support role. Working with Google Suite and Google Email. Remotely troubleshooting networking, server, and end user desktop incidents. Experience with incident management and service request processes. Education Required
High School Diploma Education Preferred
Associate’s or bachelor’s degree in computer science, information systems, or similar. Monday through Friday in person position at the Phoenix headquarters location (5000 W. Carefree Highway Phoenix Az 85086).
#J-18808-Ljbffr