Brooksource
Job Title:
Continuous Improvement & Technical Content Coach
Location:
Indianapolis, IN (preferred) or RTP/Durham Area, NC/Concord, NC
Travel:
Up to 25% (North Carolina sites: Raleigh, Concord)
Industry:
Pharmaceutical Manufacturing
Duration:
18 month contract to hire
Overview Brooksource Engineering Services is seeking a
Continuous Improvement & Technical Content Coach
to support a leading pharmaceutical manufacturing partner. This hybrid role combines
Continuous Improvement (CI) leadership
with
technical content development
to drive operational excellence and build a scalable knowledge base across aseptic processing and device assembly/packaging operations.
You will partner with
Business Area Leads
and
Subject Matter Experts (SMEs)
to:
Deliver impactful CI projects using Lean methodologies.
Capture process knowledge and create engaging digital learning modules for operators, technicians, and engineers.
This position is critical for accelerating onboarding, improving troubleshooting capabilities, and sustaining CI culture across the network.
Key Responsibilities
Identify, own, and deliver CI projects using foundational tools (5S, Root Cause Analysis, Standard Work).
Facilitate workshops (Kaizen Events, A3 problem solving, process mapping).
Deploy and improve CI systems (Daily Management System, A3 methodology).
Provide CI and Operational Excellence training to all levels of employees.
Apply CI methodologies to aseptic and packaging operations, ensuring compliance with regulatory standards.
Technical Content Development
Create high-quality
video-based learning modules
and supporting documentation for machine operations and troubleshooting.
Utilize Lilly’s internal video platform (SpeechMe) to structure content into
self-serve digital courses .
Collaborate with SMEs to capture technical insights and record demonstrations.
Build and maintain a centralized knowledge library for device assembly and packaging processes.
Develop a structured content roadmap and track engagement metrics (views, completion rates).
Qualifications
Proven experience in
Continuous Improvement
and
Operational Excellence .
Strong knowledge of CI tools and methodologies (5S, Kaizen, A3 problem solving).
Expertise in
technical communication
and instructional design.
Familiarity with automated equipment, device assembly, or pharmaceutical packaging.
Excellent facilitation, training, and stakeholder engagement skills.
Proficiency in video editing software and digital learning platforms.
Knowledge of GMP compliance and regulated environments.
Degree in Engineering, Technical Communication, or Instructional Design preferred.
Performance Metrics
Successful delivery of CI projects and measurable efficiency improvements.
Number of training modules created and published per quarter.
Engagement analytics and feedback from operators/technicians.
Seniority level Mid-Senior level
Employment type Full-time
Job function Manufacturing, Engineering, and Production
Industries Pharmaceutical Manufacturing and Engineering Services
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Continuous Improvement & Technical Content Coach
Location:
Indianapolis, IN (preferred) or RTP/Durham Area, NC/Concord, NC
Travel:
Up to 25% (North Carolina sites: Raleigh, Concord)
Industry:
Pharmaceutical Manufacturing
Duration:
18 month contract to hire
Overview Brooksource Engineering Services is seeking a
Continuous Improvement & Technical Content Coach
to support a leading pharmaceutical manufacturing partner. This hybrid role combines
Continuous Improvement (CI) leadership
with
technical content development
to drive operational excellence and build a scalable knowledge base across aseptic processing and device assembly/packaging operations.
You will partner with
Business Area Leads
and
Subject Matter Experts (SMEs)
to:
Deliver impactful CI projects using Lean methodologies.
Capture process knowledge and create engaging digital learning modules for operators, technicians, and engineers.
This position is critical for accelerating onboarding, improving troubleshooting capabilities, and sustaining CI culture across the network.
Key Responsibilities
Identify, own, and deliver CI projects using foundational tools (5S, Root Cause Analysis, Standard Work).
Facilitate workshops (Kaizen Events, A3 problem solving, process mapping).
Deploy and improve CI systems (Daily Management System, A3 methodology).
Provide CI and Operational Excellence training to all levels of employees.
Apply CI methodologies to aseptic and packaging operations, ensuring compliance with regulatory standards.
Technical Content Development
Create high-quality
video-based learning modules
and supporting documentation for machine operations and troubleshooting.
Utilize Lilly’s internal video platform (SpeechMe) to structure content into
self-serve digital courses .
Collaborate with SMEs to capture technical insights and record demonstrations.
Build and maintain a centralized knowledge library for device assembly and packaging processes.
Develop a structured content roadmap and track engagement metrics (views, completion rates).
Qualifications
Proven experience in
Continuous Improvement
and
Operational Excellence .
Strong knowledge of CI tools and methodologies (5S, Kaizen, A3 problem solving).
Expertise in
technical communication
and instructional design.
Familiarity with automated equipment, device assembly, or pharmaceutical packaging.
Excellent facilitation, training, and stakeholder engagement skills.
Proficiency in video editing software and digital learning platforms.
Knowledge of GMP compliance and regulated environments.
Degree in Engineering, Technical Communication, or Instructional Design preferred.
Performance Metrics
Successful delivery of CI projects and measurable efficiency improvements.
Number of training modules created and published per quarter.
Engagement analytics and feedback from operators/technicians.
Seniority level Mid-Senior level
Employment type Full-time
Job function Manufacturing, Engineering, and Production
Industries Pharmaceutical Manufacturing and Engineering Services
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