Arbor Memorial Inc.
Join to apply for the
Bilingual Service Desk Analyst
role at
Arbor Memorial Inc.
At Arbor Memorial, you will be surrounded by caring colleagues and hands‑on, experienced leaders with a well‑established Canadian company. Your skills and knowledge will ultimately contribute to meaningful experiences for the families we serve. That’s incredibly fulfilling. Truly making a difference is a rare thing and at Arbor, our team members have this opportunity every single day.
Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long‑term financial planning and stability.
About This Location: This position is remote‑first, with occasional travel required to provide onsite support at our branches in the Ottawa region. Travel will be scheduled based on business needs, and mileage reimbursement will be provided in accordance with company policy.
Job Type: Full Time, Permanent
About This Role: Reporting to the Service Desk Team Lead, this position is responsible for providing first level technical assistance to all Arbor Information Services clients, in a timely and service‑oriented manner. Providing technical support expertise to resolve hardware, software and network related technology incidents and service requests.
Respond to all phone and email requests for assistance in a timely manner while adhering to established Arbor service level agreements.
All incidents and service requests to be resolved to the client's satisfaction. Resolution for all incidents and service requests is to be clearly documented in the Service Desk software.
Assists clients with the use of technology, configuring and installing peripheral devices such as cell phone, blackberry, other cellular devices, printers, scanners and copiers.
Responsible for the onboarding/termination of employees using Microsoft Active Directory.
Provides after hours (evenings and weekends) support to all Arbor Information Services clients on a rotational basis.
Other duties may be assigned as required.
Qualifications:
2-5 years of experience in an IT service desk call centre environment is an asset.
Must be bilingual in English and French. A degree or diploma from an accredited post‑secondary institution in Network Systems or a related program. Related professional certifications/designations are an asset. Good awareness of current and emerging technologies. Strong knowledge of Arbor's infrastructure and technologies. Proficiency with Windows operating systems, Microsoft productivity software, Microsoft Outlook/Exchange, end user computers. A driver’s license with a clean driving abstract and a vehicle for onsite visits when required. Excellent customer service skills and an ability to partner with all levels of the organization, a commitment to service excellence, quality and communication.
Please submit your resume and cover letter no later than January 5, 2026.
Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members. We are committed to providing accessible and barrier‑free employment practices and encourage all qualified candidates to apply. If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Artificial intelligence (AI) tools are used to support the screening and evaluation of applicants for this position.
Seniority level: Entry level | Employment type: Full‑time | Job function: Information Technology | Industries: Consumer Services
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Bilingual Service Desk Analyst
role at
Arbor Memorial Inc.
At Arbor Memorial, you will be surrounded by caring colleagues and hands‑on, experienced leaders with a well‑established Canadian company. Your skills and knowledge will ultimately contribute to meaningful experiences for the families we serve. That’s incredibly fulfilling. Truly making a difference is a rare thing and at Arbor, our team members have this opportunity every single day.
Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long‑term financial planning and stability.
About This Location: This position is remote‑first, with occasional travel required to provide onsite support at our branches in the Ottawa region. Travel will be scheduled based on business needs, and mileage reimbursement will be provided in accordance with company policy.
Job Type: Full Time, Permanent
About This Role: Reporting to the Service Desk Team Lead, this position is responsible for providing first level technical assistance to all Arbor Information Services clients, in a timely and service‑oriented manner. Providing technical support expertise to resolve hardware, software and network related technology incidents and service requests.
Respond to all phone and email requests for assistance in a timely manner while adhering to established Arbor service level agreements.
All incidents and service requests to be resolved to the client's satisfaction. Resolution for all incidents and service requests is to be clearly documented in the Service Desk software.
Assists clients with the use of technology, configuring and installing peripheral devices such as cell phone, blackberry, other cellular devices, printers, scanners and copiers.
Responsible for the onboarding/termination of employees using Microsoft Active Directory.
Provides after hours (evenings and weekends) support to all Arbor Information Services clients on a rotational basis.
Other duties may be assigned as required.
Qualifications:
2-5 years of experience in an IT service desk call centre environment is an asset.
Must be bilingual in English and French. A degree or diploma from an accredited post‑secondary institution in Network Systems or a related program. Related professional certifications/designations are an asset. Good awareness of current and emerging technologies. Strong knowledge of Arbor's infrastructure and technologies. Proficiency with Windows operating systems, Microsoft productivity software, Microsoft Outlook/Exchange, end user computers. A driver’s license with a clean driving abstract and a vehicle for onsite visits when required. Excellent customer service skills and an ability to partner with all levels of the organization, a commitment to service excellence, quality and communication.
Please submit your resume and cover letter no later than January 5, 2026.
Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members. We are committed to providing accessible and barrier‑free employment practices and encourage all qualified candidates to apply. If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Artificial intelligence (AI) tools are used to support the screening and evaluation of applicants for this position.
Seniority level: Entry level | Employment type: Full‑time | Job function: Information Technology | Industries: Consumer Services
#J-18808-Ljbffr